The document discusses the importance of cultural competence for nurses. It notes that nurses at San Francisco General Hospital receive training to deal with cultural differences that may arise in patients. While people may identify with different cultural groups, they are often most comfortable with the culture they most closely identify with. Non-verbal communication plays a big role in healthcare as there may be language barriers, so nurses must learn new cultures' communication styles. Nurses are expected to be knowledgeable about illnesses and treatments as well as the cultural backgrounds of diverse patients.