Southern California Edison implemented ClickSoftware's product suite to help schedule its $9 billion capital restructuring program from 2007-2011. SCE previously used over 76 separate IT systems for scheduling with a lack of integration. ClickSoftware provided total visibility of resources and demand, optimized scheduling, and improved utilization of resources. It automated workflows and sequentially scheduled crews. The solution improved resource utilization, visibility, monitoring of costs, and SCE's ability to achieve customer satisfaction for its large infrastructure program.

1. Case Study – Southern California Edison (SCE)
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Using ClickSoftware to Help
Deliver a $9 Billion Capital Restructuring Program

2. Southern California Edison (SCE)
• Provides reliable electricity supply to
more than 13 million people over a vast
service area
• In conjunction with replacement of its
transmission, substation and
distribution infrastructure between
2007 and 2011, SCE sought optimal
scheduling solution
• Implemented ClickSoftware product
suite to help meet its short-term
challenges and achieve its long-term
restructuring objectives
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3. Challenges
Company was supported by more than 76 separate IT
systems Different scheduling methods and tools used by
different business units – with overall lack of integration
across the company, resulting in:
• Negative implications on business performance
• “Best guess” time-scales for planning
• Lack of visibility
• Demand peaks, placing pressure on field crews;
demand lows, downtime
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4. Finding the Right
Scheduling Solution
• Extensive 6-month selection
process
• Demonstration of 13 different
business scenarios
“It was a tough selection process, but it
had to be, we wanted the best. We
graded each solution based on a set of
key criteria and ClickSoftware was the
clear winner.”
Evangeline Torres, Senior Project Manager
Business Process & Technology Integration,
SCE
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5. Obvious Advantages
Total visibility
• Field resource availability
• Capacity and demand
• Improved utilization of internal resources
• Consistency of scheduling and dispatch processes
• Improved ability to meet customer expectations
• Better monitoring and management of scheduling costs
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6. Solution
Implementation
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7. Implementation
• First phase implementation started
in Fall 2007 and went live in 2008;
started with Transmission and
Distribution Unit
• Later expanded to SCE’s
Transmission, Grid Operations,
and Construction & Maintenance
organizations
“Make no mistake, automating a process that has
been performed manually by resources that perceive
themselves as expert at managing resources is a very
difficult one. The change management aspects were
enormous. However, the benefit of a fully integrated
system with the ability to proactively manage work
load and resource capacity has been worth the
growing pains ...”
Ken Bodenhoefer, Senior Manager
Business Process & Technology Integration, SCE
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8. Click Schedule provides:
• Complete view of field resources
• Ability to allocate resources using
set rules that are based on the
strategic priorities of the business
• Optimized scheduling, easy
identification of scheduling gaps
• Ability to shuffle resources in
response to increases/decreases
in demand
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9. ClickSchedule - Customization
• Automated workflows that that alert planners, equipment
and material managers, schedulers and construction
coordinators if there are issues to be addressed prior to
releasing the work to the field resources
• Automatic and sequential scheduling of necessary field
crews, according to skill set/specialization; If a team is no
longer available, ClickSchedule reschedules the job and
reapportions the remaining crews to new tasks
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10. ClickAnalyze
Historical business intelligence
• Operational performance
• Key performance indicators
Insight into impact of projects on
field resources
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11. ClickForecast
• Workload demand
forecasting
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12. ClickPlan
• Workforce capacity
planning
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13. “What If” Planning
Considerations
• ClickForecast and ClickPlan help
with long-term planning
• Ability to create and consider
multiple “what-if” scenarios and
their potential impact on the
business
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14. Impact
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15. Resource Utilization
• Improved utilization of internal
resources
• Improved consistency of scheduling
and dispatch processes
• Improved relationships between
interfacing operational resources
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16. Improved Visibility
• 360-degree view of field
resource availability
• 360-degree view of capacity
and demands for field resources
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17. Monitoring
Ability to better monitor
and manage costs associated
with scheduling
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18. Customer Service
Improved ability to achieve
customer satisfaction
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19. Performance
“In my mind ClickSoftware is the best business
tool at our disposal to build flexibility into our
business model and meet the infrastructure
renewal requirements head on. We are glad we
acted when we did and we are delighted we
chose ClickSoftware.”
Ken Bodenhoefer, Senior Manager
Business Process & Technology Integration, SCE
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