SlideShare a Scribd company logo
20 million
customers
The Problem
What does the fox say?
What does the fox say?
Miley Cyrus, The Situation, Cat Videos
= 22.3 hours/month
= 16,000 minutes/year
= more than you spend eating ALL YEAR

Energy Usage, Saving the Planet
= 7 minutes/year
U.S. Energy Productivity
U.S. Energy Waste
We are reptiles.
Lawyers
Day Care
Comparison
Peak Energy Reports

Get people to use less energy on peak days, or
the hottest days of the summer. And we pay
them for each kWh they save.
National Grid and Opower

Standard Marketing
National Grid and Opower

Affect
National Grid and Opower

Exclusivity
National Grid and Opower

Loss Language
Behavioral Science
Definition: An extensive trove of knowledge about how people really behave and
why they behave the way they do.

Norms



Loss Aversion



Autonomy



Rewards



Triggers



Opower is running the largest behavioral science experiment in the world
Increased customer trust
100%
75%

76%

68%

Impact 49% of JD Power score
Consistent impact across 30K
interviews at 24 utilities

68%
55%

50%

48%
38%

25%
0%

Trustworthy source
of information

Wants to help me
Wants to help me
reduce my energy
save money
use
Treatment
Control
Predictable energy savings
5.0%

Average Steady State Savings = 1.5 – 3.5%

4.5%
4.0%
3.5%
3.0%
2.5%
2.0%

1.5%
1.0%
0.5%
0.0%

6

12

18
24
Months since program start

30

36

Results measured and verified by independent third parties

42
“This is a message from
BGE. During the
Wednesday, July 10th
Savings Day, you earned
$2.75 for reducing your
energy use. The averagesaving home earned $3.75
more than you.”
You know you’ve made it when
you’re on

Opower and BGE:
Behavioral Demand Response
Las Vegas
off the grid
Cleantech Future Conf - 11 Nov 13

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Cleantech Future Conf - 11 Nov 13