This document provides an overview of training for new Hooters employees. It begins with introducing potential trainers and asking new hires questions about their interest and experience. It then outlines the training schedule and requirements, noting all tests must be passed with 90% or higher. The document discusses Hooters' emphasis on high energy hospitality and entertaining guests. It provides details on uniforms, makeup standards, and presenting a glamorous image in line with Hooters' branding.

2. Meet Your Trainers….JenicaAliciaBryannaCourtneyTonyaBritneyTell us a little about you….Why do you want to be a Hooters girl?Have you ever had any restaurant experience?JamieReeny

3. Overview of Training Schedule* All tests must be passed with a 90% or higher before being scheduled as a Hooters Girl.

4. Hooters of BakersfieldHave you heard, “All the world is a stage?” Well this is especially true of Hooters, where every employee is a part of the high energy camaraderie that keeps bringing our guests back again & again.Your stage is the restaurant, and your audience, the guests. We are expecting a top performance with rave reviews. Our success is not built on spicy chicken wings alone; we need your help. So, how do you pull off an award winning performance? It’s easy! Just follow the information in this powerpoint and you should have no trouble at all. Oh yeah… have a lot of fun too!!!

5. History of HootersIn March 2001, Hooters of America, Inc. purchased the Hooters trademark, becoming the sole defining entity of the Hooters concept. Hooters of America, Inc now owns 95 restaurants as of October 2001 and even as we write, there are plans for more. Across the world, there are over 300 Hooters Restaurants, with continued growth in the US and international locations.It was April 1, 1983 in Clearwater, Florida and on the corner of Gulf to Bay and Hampton, history was about to be made. Six fun loving businessmen with roots in the Midwest and with no experience in the food service business were opening doors to a restaurant with an owl logo, chicken wings as the featured item and girls in orange shorts. After frantically locating a friend to show them how to start the fryers, Hooters was off and crawling.That crawl soon became a stride, and now, Hooters is running at full speed with restaurants opening throughout the Sunbelt, the Rockies, the Eastern Seaboard, the West Coast, and the Ohio Valley, as well in International Markets. This success pattern was accomplished under the guidance of Hooters of America, Inc. who recognized the amazing growth potential of the Hooters concept early on and secured the rights to expand the concept.This “neighborhood restaurant: concept stresses great food, great service, a relaxed atmosphere and of course, the now famous Hooters Girls. These elements combine to make Hooters the place for all types of people: Celebrities, sports figures and anyone who enjoys food and FUN!

6. Secrets to SuccessGuests come to Hooters for an “Escape from Reality:… While the Hooters Girl is the key, there is a special environment that provides that sense of “Vacation”. The Hooters atmosphere is truly unique.The MusicClassic 50’s 60’s & early 70’s with a strong emphasis on beach music.

7. Sound level should be loud enough to be part of the atmosphere and not background.The AtmosphereEnergized, Irreverent, Fun

8. Always something going on

9. Like a party – people laughing, talking, relaxed.The BuildingRustic beach theme – wood walls, tin roofing, bright lighting

10. Well maintained, clean and organized

11. Inside tables & chairs neatly arranged with condiments arranged to company specs.

12. Fixtures, fans, pictures, wall of shame should be cleaned daily.The LightingChristmas lights are trademark.

13. Lunch lighting should be brighter than dinner.

14. Dinner lighting should be just dim enough to take off the glare – not so dark to create a bar image.The PromotionsAlways something exciting going on to grab our guests attention, even if it’s just you having fun.

15. TV should always be on sporting events.

16. Community involvement!

17. Keep displays updated.

18. “Wall of Shame”Secrets to SuccessHooters HospitalityTotally unique experience

19. Exciting & friendly greeting from the Hooters Girl.

20. Table greeting is fast, personalized, and full of energy

21. Guest should be able to enter, eat and leave within 30 minutes if desired.

22. Guest should be made to feel special.

23. Women, the elderly, and children are all treated as priority guests.Secrets to SuccessGreat FoodHuge portions

24. Majority of the menu items can be entrees or appetizers

25. Overwhelming, eye-appealing presentation

26. All-American Menu Selection

27. World Famous Chicken Wings

28. Sandwiches, Seafood, Soups, Salads & Desserts

29. Great To Go Food Standards – Hot food hot, Cold food cold.Secrets to SuccessThe Hooters GirlGlamorous, Outgoing, the All-American Cheerleader, Girl Next Door

30. The uniform should be to spec at all times – no one should be allowed to work if not in proper attire.

31. Always “on stage” and should always be “camera ready”