The document presents key suggestions from the Second Administrative Reforms Commission (ARC) in India on achieving citizen-centric governance. The ARC recommended pre-requisites like strong legal frameworks and decentralization. It outlined core principles such as rule of law, transparency, and civil service reforms. Tools for citizen-centric governance include re-engineering processes, technology adoption, grievance redressal and citizens' participation. Practical recommendations were around supervision, monitoring, process simplification, and initiatives for vulnerable groups.
1. The document discusses good governance and citizen-centered administration. It emphasizes that the aim of administration should be to achieve people's welfare, not just follow rules and procedures.
2. Key aspects of good governance discussed include being proactive, responsive, accountable, sustainable and efficient. The 4Es of good governance are also mentioned - ethos, ethics, equity and efficiency.
3. Achieving citizen satisfaction is highlighted as important. Methods to improve citizen services discussed include training, workshops, research and adopting quality tools. The goals are improved citizen satisfaction, public trust and quality of life.
Citizen charters aim to improve governance and public services by establishing commitments between government agencies and citizens. They empower citizens to demand standards of service and help eliminate gaps between citizens and administration. However, citizen charters in India often face problems with vague promises and lack of accountability. Recommendations include clearly outlining remedies for missed standards, consulting stakeholders, and periodically evaluating charters. Overall, properly designed and implemented citizen charters can enhance transparency, accountability and quality of public services.
Civil service refers to the permanent branches of state administration that are non-combative in nature, excluding the military, judiciary, and elected officials. Civil servants play an important role in implementing government policies and performing both quasi-legislative and quasi-judicial functions. They also serve as advisors to the government and maintain public relations. More recently, the civil service has taken on a more positive nature by safeguarding the interests of the civil service through loyalty to the state and protecting the public interest. This replaces the previous concept of civil service neutrality.
Public Service Rules & Official Communication ProceduresAquatix Pharma
This document provides an overview of public service rules and official communication in Nigeria. It begins with the aims of facilitating understanding of public service rules and reforms. It then explores key objectives like understanding concepts of public service rules and communication channels. Key topics covered include the evolution of public service rules in Nigeria, definitions of civil service and public service, provisions within the public service rules like leave, discipline, and petitions. The document aims to give participants knowledge and skills regarding public service rules and how they affect public servants.
Citizen's charter - From The Perspective of BangladeshShimanta Easin
Citizen's Charter - from the perspective of Bangladesh
Prepared according to cabinet division citizen charter's
Updated Guideline of 2020
Presented By: Assistant Commissioners of Natore DC office - 38th BCS Batch
Prepared By: Easin Sadek
Citizen Charter is an important tool to ensure accountability, transparency and empower the service seekers. I have made this presentation to delivery a lecture to the staffs of my office.
Citizen Charter is important to render service timely to the people.
CITIZEN-CENTRED SERVICE DELIVERY-Collaboration among federal, state, and local governments for enhancing citizen and business satisfaction with government services
D. BRIAN MARSON
APO International Technical Expert
Co-Founder and Senior Fellow, Institute for Citizen Centred Service
(www,iccs-isac.org)
Colombo, June 2015
1. The document discusses good governance and citizen-centered administration. It emphasizes that the aim of administration should be to achieve people's welfare, not just follow rules and procedures.
2. Key aspects of good governance discussed include being proactive, responsive, accountable, sustainable and efficient. The 4Es of good governance are also mentioned - ethos, ethics, equity and efficiency.
3. Achieving citizen satisfaction is highlighted as important. Methods to improve citizen services discussed include training, workshops, research and adopting quality tools. The goals are improved citizen satisfaction, public trust and quality of life.
Citizen charters aim to improve governance and public services by establishing commitments between government agencies and citizens. They empower citizens to demand standards of service and help eliminate gaps between citizens and administration. However, citizen charters in India often face problems with vague promises and lack of accountability. Recommendations include clearly outlining remedies for missed standards, consulting stakeholders, and periodically evaluating charters. Overall, properly designed and implemented citizen charters can enhance transparency, accountability and quality of public services.
Civil service refers to the permanent branches of state administration that are non-combative in nature, excluding the military, judiciary, and elected officials. Civil servants play an important role in implementing government policies and performing both quasi-legislative and quasi-judicial functions. They also serve as advisors to the government and maintain public relations. More recently, the civil service has taken on a more positive nature by safeguarding the interests of the civil service through loyalty to the state and protecting the public interest. This replaces the previous concept of civil service neutrality.
Public Service Rules & Official Communication ProceduresAquatix Pharma
This document provides an overview of public service rules and official communication in Nigeria. It begins with the aims of facilitating understanding of public service rules and reforms. It then explores key objectives like understanding concepts of public service rules and communication channels. Key topics covered include the evolution of public service rules in Nigeria, definitions of civil service and public service, provisions within the public service rules like leave, discipline, and petitions. The document aims to give participants knowledge and skills regarding public service rules and how they affect public servants.
Citizen's charter - From The Perspective of BangladeshShimanta Easin
Citizen's Charter - from the perspective of Bangladesh
Prepared according to cabinet division citizen charter's
Updated Guideline of 2020
Presented By: Assistant Commissioners of Natore DC office - 38th BCS Batch
Prepared By: Easin Sadek
Citizen Charter is an important tool to ensure accountability, transparency and empower the service seekers. I have made this presentation to delivery a lecture to the staffs of my office.
Citizen Charter is important to render service timely to the people.
CITIZEN-CENTRED SERVICE DELIVERY-Collaboration among federal, state, and local governments for enhancing citizen and business satisfaction with government services
D. BRIAN MARSON
APO International Technical Expert
Co-Founder and Senior Fellow, Institute for Citizen Centred Service
(www,iccs-isac.org)
Colombo, June 2015
This document discusses anti-corruption mechanisms in India such as the Central Bureau of Investigation (CBI), Central Vigilance Commission (CVC), Lokpal, and Lokayukta. It provides details on the establishment and functions of the CBI in 1963 and CVC in 1964. It also summarizes the key recommendations of the 1962 Santhanam Committee report regarding anti-corruption measures. Finally, it outlines the structure and roles of the Lokpal at the central level and Lokayukta at the state level as anti-corruption ombudsmen agencies.
This document discusses ethics in public administration. It begins by outlining the topics to be covered, including the origin of ethics, definitions of ethics, and the relationship between ethics and morals. It then discusses the origin of ethics from ancient cultures and philosophers like Plato and Aristotle. The document defines ethics as a branch of philosophy concerned with human conduct and interactions. It distinguishes ethics from morals, noting that ethics provide principles and standards to guide behavior while morals represent individual values and beliefs. The document outlines important aspects of ethics in administration like integrity, responsibility, impartiality and justice. It also discusses sub-discipline divisions of ethics including meta-ethics, normative ethics and applied ethics.
The document discusses the relationship between central and local governments in governance. It notes that the central government lays down general policy for local governments through the ministry of local government to ensure services meet national interests. The central government also entrusts powers to local authorities but maintains checks and control over their functions. Specifically, the central government exercises political, administrative, legislative, fiscal and judicial forms of control over local governments. It facilitates local powers while also coordinating, monitoring and developing policies to guide local authorities' work.
This document discusses building skills in civil servants to address complex policy problems. It summarizes that civil servants need strategic skills like evidence-based problem solving and innovation skills to develop new solutions. Six core innovation skills are identified: iteration, data literacy, user-centered design, curiosity, storytelling, and insurgency. Performance assessments and performance-related pay can be used to encourage citizen-centric behaviors. Data on the workforce is necessary for human resources planning. An upcoming report will benchmark these topics across ASEAN and OECD countries.
1. The document discusses the role of local governments in development in the Philippines based on provisions of the Local Government Code of 1991. It outlines the basic services and regulatory functions devolved to local government units as well as their organizational structure and revenue sources.
2. Key issues in decentralization mentioned include the inadequacy of internal revenue shares for local governments, lack of support for tertiary health services, and the need to further devolve powers, functions and taxing authority. Problems associated with decentralization include the entrenchment of political dynasties and increased potential for corruption.
3. The Local Government Code of 1991 is considered a milestone that increased autonomy of local governments through devolution of certain powers from
Political Corruption (A Study On Political Pathology)COSKUN CAN AKTAN
This document discusses political corruption and anti-corruption measures. It begins by defining political corruption narrowly as misuse of public office for private gain, and broadly as any violation of rules by political actors to gain private benefit. It then outlines various types of political corruption and categorizes them. The document discusses corruption as a governmental failure and examines traditional and public choice approaches to addressing corruption. Finally, it outlines a range of anti-corruption strategies and reforms targeting political, institutional, economic and public sector areas.
This presentation on citizen's charters discusses its origin, key features, process flow as well as recent developments in an Indian context. The status of the initiative in Andhra Pradesh is also briefly discussed.
Understanding the civil service rules & its componentsAquatix Pharma
This document discusses the civil service rules and public service rules in Nigeria. It begins by defining key terms like bureaucracy, civil service, and public service. It then explains the aims of the public service rules, which are to ensure good conduct, loyalty, honesty, and ethical principles among public servants. The document outlines some of the provisions of Nigeria's public service rules, including guidelines around appointment, transfer, leave, allowances, and compensation. It emphasizes that public servants must abide by these rules to efficiently deliver services to the people.
Philippine Public Fiscal Administration by Daisy T. Besing (MPA)Daisy Besing
This document discusses fiscal administration, which involves managing financial resources for governments and other public institutions. It outlines key aspects of fiscal administration including systems and processes for budgeting, accounting, auditing, and managing revenue and expenditures. It also provides historical details on the development of fiscal administration in the Philippines, describing the government agencies and processes involved in national and local budgeting and financial management.
E-government in Poland - strategy, enterprise architecture and key projects -...Michal Bukowski, MBA, P2P
This document discusses e-government strategies and enterprise architecture in Poland. It provides an overview of key Polish e-government regulations and programs, including the National Integrated Information Programme and National Interoperability Framework. It also describes Poland's government enterprise architecture approach, which includes an enterprise architecture for the public sector that is aligned with the European Interoperability Reference Architecture. The architecture aims to reduce duplication, increase interoperability between public services, and provide citizens with a single portal.
The document outlines several key parliamentary procedures in India:
1. Members of Parliament must take an oath before participating in proceedings.
2. A quorum of 10% of members is required to conduct business.
3. The Speaker can cast a deciding vote in the event of a tie.
4. The first hour of each sitting is reserved for questions to the government.
Legislative powers of Parliament include making laws, amending the constitution, and approving the budget and other financial matters. Bills must pass several stages, including committee review, before becoming law with the President's assent.
This document discusses corruption in government and business relations in South Korea. It provides background on the author and defines corruption. It then examines the causes of corruption in Korea, including organizational, social, cultural, and psychological factors. The document analyzes corruption issues during different presidential periods from 1948 to 2014. It concludes that corruption has persisted and eroded institutions in Korea due to the powerful role of large business conglomerates. The current actions taken by the Korean government to combat corruption are also outlined, such as the establishment of the Anti-Corruption and Civil Rights Commission and new anti-corruption laws.
This document discusses new approaches to public service delivery, specifically the New Public Management (NPM) movement and governance approach. The key points are:
1) NPM emphasizes partnerships between government, private sector and civil society and introduces business-like practices such as strategic planning and performance management to improve efficiency.
2) Governance focuses on problem-solving through cooperation and emphasizes principles like participation, accountability and fairness.
3) Both approaches aim to improve service quality and delivery through alternative means like establishing agencies, market-testing, competitive tendering, contracting out and commercialization.
The document outlines the law making process in Bangladesh. It begins with an overview of the country and branches of government which include the executive, legislature, and judiciary. It then discusses the forms of laws in Bangladesh including Acts passed by parliament and rules/regulations created under authority granted in Acts. The process of creating Acts involves drafting, validation, approval by relevant ministries and cabinet. Rules and regulations follow a similar process initiated within line ministries and approved by the sector ministry and cabinet. Challenges to effective implementation of laws include weak rule of law, lack of public awareness, and political and resource limitations.
Evolution of Local Self Governments in IndiaRavikant Joshi
Local self-governing institutions like village panchayats have existed in India since ancient times. However, the modern form of local government in India was largely a creation under British rule. During the British period, local governments gradually lost their autonomy and became more centralized and subject to control by the provincial and central governments. After independence, the constitution did not adequately address urban local bodies. It was only in 1992 with the 74th constitutional amendment that urban local governments received proper recognition and status in India.
The document defines key concepts related to constitutions including:
1) A constitution establishes the fundamental powers and principles that govern a nation and defines how these powers are distributed among branches of government.
2) Constitutional law deals with the nature, formation, amendment, and interpretation of constitutions.
3) Constitutions can be written or unwritten, rigid or flexible depending on their origin and process for amendment.
4) An ideal written constitution is brief, broad, and definite while establishing the structure of government, individual liberties, and national sovereignty.
The Indian constitution contains both federal and unitary features that define the relationship between the central and state governments. Some unitary features include a strong central government, single citizenship, and the ability of parliament to amend the constitution without state consent. Federal features include a written constitution that divides powers between the central and state lists, an independent judiciary, and representation of states in the upper house. Financial and administrative relations are also established to balance power between the two levels of government.
The document summarizes the executive structure at the state level in India. It discusses the roles of the Governor, Chief Minister, and Council of Ministers. The Governor is appointed by the President and acts as the nominal executive head of the state. The Chief Minister is appointed by the Governor and heads the Council of Ministers. The Council of Ministers aids and advises the Governor. Key powers of the Governor include executive, legislative, financial, judicial, and emergency powers, which are exercised based on the aid and advice of the Council of Ministers.
Good Governance : Origin, concepts and componentsNayana Renukumar
The presentation speaks about the origin of Good Governance, its major definitions, key components and strategies. The presentations also dwells upon the Good Governance scenario in India as well that in the state of Andhra Pradesh
Local governments in Tanzania include village councils, ward councils, district councils, town councils, municipal councils, and city councils. They are classified as either rural authorities, which include villages and districts, or urban authorities like towns, municipalities, and cities. Local governments are responsible for administrative functions and development programs within their jurisdiction, and their revenues come from sources like rents, grants, development levies, licenses, and fees.
Second ARC(12th report)- citizen centric administrationConsultant
This document is the 12th report of the Second Administrative Reforms Commission (ARC) of India on citizen centric administration. Some key points:
- It discusses the concept of citizen centric administration and importance of placing citizens at the center of governance for stability, transparency and efficiency.
- It outlines various prerequisites and core principles for citizen centric governance like rule of law, decentralization, transparency, civil service reforms etc.
- It examines different strategies, tools and mechanisms to make administration more citizen centric like use of technology, citizens' charters, grievance redressal mechanisms, citizens' participation etc.
- It provides details on functions of government, special institutional mechanisms, process simplification
The document discusses recommendations from India's 2nd Administrative Reforms Commission and Citizens' Charters. It provides background on administrative reforms in India since independence. It summarizes the 2nd ARC's 15 reports and recommendations in two categories. Citizens are at the core of good governance and citizen centricity. Citizens' Charters aim to make administration transparent, accountable and citizen-friendly by outlining service standards and grievance procedures. Key components and effective implementation of Citizens' Charters are also outlined.
This document discusses anti-corruption mechanisms in India such as the Central Bureau of Investigation (CBI), Central Vigilance Commission (CVC), Lokpal, and Lokayukta. It provides details on the establishment and functions of the CBI in 1963 and CVC in 1964. It also summarizes the key recommendations of the 1962 Santhanam Committee report regarding anti-corruption measures. Finally, it outlines the structure and roles of the Lokpal at the central level and Lokayukta at the state level as anti-corruption ombudsmen agencies.
This document discusses ethics in public administration. It begins by outlining the topics to be covered, including the origin of ethics, definitions of ethics, and the relationship between ethics and morals. It then discusses the origin of ethics from ancient cultures and philosophers like Plato and Aristotle. The document defines ethics as a branch of philosophy concerned with human conduct and interactions. It distinguishes ethics from morals, noting that ethics provide principles and standards to guide behavior while morals represent individual values and beliefs. The document outlines important aspects of ethics in administration like integrity, responsibility, impartiality and justice. It also discusses sub-discipline divisions of ethics including meta-ethics, normative ethics and applied ethics.
The document discusses the relationship between central and local governments in governance. It notes that the central government lays down general policy for local governments through the ministry of local government to ensure services meet national interests. The central government also entrusts powers to local authorities but maintains checks and control over their functions. Specifically, the central government exercises political, administrative, legislative, fiscal and judicial forms of control over local governments. It facilitates local powers while also coordinating, monitoring and developing policies to guide local authorities' work.
This document discusses building skills in civil servants to address complex policy problems. It summarizes that civil servants need strategic skills like evidence-based problem solving and innovation skills to develop new solutions. Six core innovation skills are identified: iteration, data literacy, user-centered design, curiosity, storytelling, and insurgency. Performance assessments and performance-related pay can be used to encourage citizen-centric behaviors. Data on the workforce is necessary for human resources planning. An upcoming report will benchmark these topics across ASEAN and OECD countries.
1. The document discusses the role of local governments in development in the Philippines based on provisions of the Local Government Code of 1991. It outlines the basic services and regulatory functions devolved to local government units as well as their organizational structure and revenue sources.
2. Key issues in decentralization mentioned include the inadequacy of internal revenue shares for local governments, lack of support for tertiary health services, and the need to further devolve powers, functions and taxing authority. Problems associated with decentralization include the entrenchment of political dynasties and increased potential for corruption.
3. The Local Government Code of 1991 is considered a milestone that increased autonomy of local governments through devolution of certain powers from
Political Corruption (A Study On Political Pathology)COSKUN CAN AKTAN
This document discusses political corruption and anti-corruption measures. It begins by defining political corruption narrowly as misuse of public office for private gain, and broadly as any violation of rules by political actors to gain private benefit. It then outlines various types of political corruption and categorizes them. The document discusses corruption as a governmental failure and examines traditional and public choice approaches to addressing corruption. Finally, it outlines a range of anti-corruption strategies and reforms targeting political, institutional, economic and public sector areas.
This presentation on citizen's charters discusses its origin, key features, process flow as well as recent developments in an Indian context. The status of the initiative in Andhra Pradesh is also briefly discussed.
Understanding the civil service rules & its componentsAquatix Pharma
This document discusses the civil service rules and public service rules in Nigeria. It begins by defining key terms like bureaucracy, civil service, and public service. It then explains the aims of the public service rules, which are to ensure good conduct, loyalty, honesty, and ethical principles among public servants. The document outlines some of the provisions of Nigeria's public service rules, including guidelines around appointment, transfer, leave, allowances, and compensation. It emphasizes that public servants must abide by these rules to efficiently deliver services to the people.
Philippine Public Fiscal Administration by Daisy T. Besing (MPA)Daisy Besing
This document discusses fiscal administration, which involves managing financial resources for governments and other public institutions. It outlines key aspects of fiscal administration including systems and processes for budgeting, accounting, auditing, and managing revenue and expenditures. It also provides historical details on the development of fiscal administration in the Philippines, describing the government agencies and processes involved in national and local budgeting and financial management.
E-government in Poland - strategy, enterprise architecture and key projects -...Michal Bukowski, MBA, P2P
This document discusses e-government strategies and enterprise architecture in Poland. It provides an overview of key Polish e-government regulations and programs, including the National Integrated Information Programme and National Interoperability Framework. It also describes Poland's government enterprise architecture approach, which includes an enterprise architecture for the public sector that is aligned with the European Interoperability Reference Architecture. The architecture aims to reduce duplication, increase interoperability between public services, and provide citizens with a single portal.
The document outlines several key parliamentary procedures in India:
1. Members of Parliament must take an oath before participating in proceedings.
2. A quorum of 10% of members is required to conduct business.
3. The Speaker can cast a deciding vote in the event of a tie.
4. The first hour of each sitting is reserved for questions to the government.
Legislative powers of Parliament include making laws, amending the constitution, and approving the budget and other financial matters. Bills must pass several stages, including committee review, before becoming law with the President's assent.
This document discusses corruption in government and business relations in South Korea. It provides background on the author and defines corruption. It then examines the causes of corruption in Korea, including organizational, social, cultural, and psychological factors. The document analyzes corruption issues during different presidential periods from 1948 to 2014. It concludes that corruption has persisted and eroded institutions in Korea due to the powerful role of large business conglomerates. The current actions taken by the Korean government to combat corruption are also outlined, such as the establishment of the Anti-Corruption and Civil Rights Commission and new anti-corruption laws.
This document discusses new approaches to public service delivery, specifically the New Public Management (NPM) movement and governance approach. The key points are:
1) NPM emphasizes partnerships between government, private sector and civil society and introduces business-like practices such as strategic planning and performance management to improve efficiency.
2) Governance focuses on problem-solving through cooperation and emphasizes principles like participation, accountability and fairness.
3) Both approaches aim to improve service quality and delivery through alternative means like establishing agencies, market-testing, competitive tendering, contracting out and commercialization.
The document outlines the law making process in Bangladesh. It begins with an overview of the country and branches of government which include the executive, legislature, and judiciary. It then discusses the forms of laws in Bangladesh including Acts passed by parliament and rules/regulations created under authority granted in Acts. The process of creating Acts involves drafting, validation, approval by relevant ministries and cabinet. Rules and regulations follow a similar process initiated within line ministries and approved by the sector ministry and cabinet. Challenges to effective implementation of laws include weak rule of law, lack of public awareness, and political and resource limitations.
Evolution of Local Self Governments in IndiaRavikant Joshi
Local self-governing institutions like village panchayats have existed in India since ancient times. However, the modern form of local government in India was largely a creation under British rule. During the British period, local governments gradually lost their autonomy and became more centralized and subject to control by the provincial and central governments. After independence, the constitution did not adequately address urban local bodies. It was only in 1992 with the 74th constitutional amendment that urban local governments received proper recognition and status in India.
The document defines key concepts related to constitutions including:
1) A constitution establishes the fundamental powers and principles that govern a nation and defines how these powers are distributed among branches of government.
2) Constitutional law deals with the nature, formation, amendment, and interpretation of constitutions.
3) Constitutions can be written or unwritten, rigid or flexible depending on their origin and process for amendment.
4) An ideal written constitution is brief, broad, and definite while establishing the structure of government, individual liberties, and national sovereignty.
The Indian constitution contains both federal and unitary features that define the relationship between the central and state governments. Some unitary features include a strong central government, single citizenship, and the ability of parliament to amend the constitution without state consent. Federal features include a written constitution that divides powers between the central and state lists, an independent judiciary, and representation of states in the upper house. Financial and administrative relations are also established to balance power between the two levels of government.
The document summarizes the executive structure at the state level in India. It discusses the roles of the Governor, Chief Minister, and Council of Ministers. The Governor is appointed by the President and acts as the nominal executive head of the state. The Chief Minister is appointed by the Governor and heads the Council of Ministers. The Council of Ministers aids and advises the Governor. Key powers of the Governor include executive, legislative, financial, judicial, and emergency powers, which are exercised based on the aid and advice of the Council of Ministers.
Good Governance : Origin, concepts and componentsNayana Renukumar
The presentation speaks about the origin of Good Governance, its major definitions, key components and strategies. The presentations also dwells upon the Good Governance scenario in India as well that in the state of Andhra Pradesh
Local governments in Tanzania include village councils, ward councils, district councils, town councils, municipal councils, and city councils. They are classified as either rural authorities, which include villages and districts, or urban authorities like towns, municipalities, and cities. Local governments are responsible for administrative functions and development programs within their jurisdiction, and their revenues come from sources like rents, grants, development levies, licenses, and fees.
Second ARC(12th report)- citizen centric administrationConsultant
This document is the 12th report of the Second Administrative Reforms Commission (ARC) of India on citizen centric administration. Some key points:
- It discusses the concept of citizen centric administration and importance of placing citizens at the center of governance for stability, transparency and efficiency.
- It outlines various prerequisites and core principles for citizen centric governance like rule of law, decentralization, transparency, civil service reforms etc.
- It examines different strategies, tools and mechanisms to make administration more citizen centric like use of technology, citizens' charters, grievance redressal mechanisms, citizens' participation etc.
- It provides details on functions of government, special institutional mechanisms, process simplification
The document discusses recommendations from India's 2nd Administrative Reforms Commission and Citizens' Charters. It provides background on administrative reforms in India since independence. It summarizes the 2nd ARC's 15 reports and recommendations in two categories. Citizens are at the core of good governance and citizen centricity. Citizens' Charters aim to make administration transparent, accountable and citizen-friendly by outlining service standards and grievance procedures. Key components and effective implementation of Citizens' Charters are also outlined.
Uganda has implemented several initiatives to promote transparency and accountability in governance. These include decentralization, regular elections, public dialogues, participatory planning and budgeting, and independent accountability institutions like the Inspector General of Government and the Auditor General. Civil society has also started initiatives to monitor governance and hold leaders accountable through tools like public expenditure tracking, scorecards, and social accountability forums. Community mobilization efforts have further raised awareness of transparency and accountability issues.
Uganda has implemented several initiatives to promote transparency and accountability in governance. These include decentralization, regular elections, public dialogues, participatory planning and budgeting, and independent oversight institutions like the Inspector General of Government and the Auditor General. Civil society has also started initiatives to monitor governance and hold leaders accountable through activities like public expenditure tracking, scorecards, social accountability forums, and community mobilization. Self-regulatory mechanisms like the NGO Quality Assurance Certification help ensure transparency and accountability among civil society organizations.
Final MACC Reform Project Memorandum at at 19 August 2015adrieneleong
The memorandum proposes reforms to strengthen the Malaysian Anti-Corruption Commission (MACC) through constitutional and legislative amendments. It discusses the MACC's rationale for reform, including establishing an Independent Anti-Corruption Commission (IACC) as a constitutional body and giving it oversight over the Anti-Corruption Agency. The memorandum also proposes amendments to the MACC Act 2009, other related legislation on whistleblowing and witness protection, and whether the MACC should be granted prosecutorial powers.
This document discusses the role and functions of the Ombudsman in investigating and prosecuting corruption and promoting integrity, transparency, and accountability in public service in the Philippines. It provides information on the Ombudsman's mandate, jurisdiction, investigative and prosecutorial authority. It also outlines the Ombudsman's major roles as watchdog, mobilizer, official critic, and dispenser of justice. The document details the Ombudsman's major functions of investigation, prosecution, administrative adjudication, and public assistance. It discusses the Ombudsman's corruption prevention programs and the Campus Integrity Crusaders program for youth.
Good Governance is critical to development of Indian Economy. Campetency and Capacity Development of Civil Servants is a fundamental requirement for the same. Stress has to be laid on Four Pillars of Good Governance-- Ethos, Ethics, Equity & Efficiency
This document outlines India's strategy to combat corruption in public services. It discusses that corruption is a major impediment to good governance. The strategy involves establishing institutional restraints like an independent judiciary, increasing political accountability through transparency laws, encouraging civil society participation through right to information acts, promoting a competitive private sector through economic reforms, and improving public service management. It details India's legal and institutional frameworks against corruption and its action plan to prevent, detect, and punish corruption through methods like citizens' charters, empowering civil servants, and the right to information act.
This document provides suggestions for rule of law reforms in Pakistan to the Parliamentary Caucus. It recommends a systemic shift is needed to address structural issues hindering the rule of law. It suggests focusing on improving the effectiveness, accountability, and transparency of organizations responsible for enforcing the law. Specific recommendations include conducting regular assessments of these organizations, developing performance standards, strengthening integrity processes, and ensuring public participation and consultation in the design and oversight of laws and institutions. The goal is to elicit voluntary compliance by connecting policies to citizens' values and experiences.
Corporate Philanthropy: the Myanmar contextEthical Sector
Myanmar Centre for Responsible Business (MCRB) convened a responsible business seminar on Thursday October 24 to share experience on governance of corporate philanthropy.
Read more: https://www.myanmar-responsiblebusiness.org/news/governance-of-corporate-philanthropy.html
This document outlines a pilot project in Cape Town, South Africa to address crime at public transportation interchanges. The pilot project deployed security guards at four major interchanges, which led to a reduction in crime and increased feelings of safety among passengers. It also created local jobs and improved coordination between authorities and transport operators. Due to its success, the security initiative was expanded to more public transportation interchanges in Cape Town.
The document summarizes information about the Smart City Mission in India and the appointment of a new CEO for NITI Aayog. It provides details about the Smart City Mission's objectives to improve quality of life through basic infrastructure and smart solutions. It discusses NITI Aayog's role in replacing the Planning Commission and focusing on a bottom-up approach. It also introduces the new CEO of NITI Aayog and lists some of the organization's initiatives such as the SDG India Index and Aspirational District Programme.
The document discusses a pilot intervention by CEGET (Centre of Excellence for Governance, Ethics and Transparency) to promote anti-corruption measures for India's Smart Cities Project. CEGET held consultations in 10 cities between December 2015 and February 2016 to discuss transparency and accountability in Smart Cities implementation. Stakeholders recommended increasing public participation, strengthening governance, using technology, and promoting ethics. They suggested transparency tools, compliance measures, and knowledge sharing to establish a business case for transparency in Smart Cities.
Social value: from procurement to co-production Julian Dobson
With the Public Services (Social Value) Act about to become law in England, why are public services taking so long to factor social value into service design? This presentation looks at the policy context and some of the pitfalls.
Corruption and its dimension ways of preventing it on 19 december 2017 at 2.3...Shamsul Arefin
This document discusses strategies for preventing corruption in Bangladesh. It outlines the Anti-Corruption Commission's mandate to prevent corruption through various measures like reviewing anti-corruption laws, conducting research, and promoting integrity. It also discusses Bangladesh's obligations under the UN Convention Against Corruption and priorities under the National Integrity Strategy, which include strengthening reporting systems, ethics, and collaboration between organizations. Approaches proposed to prevent corruption include reducing discretionary powers, improving financial management and service delivery, and engaging civil society.
Corruption and unethical behaviour 2017 at 2.30 pm at bpatcShamsul Arefin
The document discusses corruption prevention efforts in Bangladesh. It outlines the Anti-Corruption Commission's (ACC) mandate to review anti-corruption measures, conduct research, promote integrity, and arrange seminars. The ACC has over 1,000 staff across headquarters and regional offices. Bangladesh has ratified the UN Convention against Corruption and is working to strengthen preventive measures. The ACC is tasked under the National Integrity Strategy with various corruption prevention activities including mobilizing citizen support and improving communication between organizations. Civil servants have an important role to play in minimizing discretion, ensuring transparency and accountability.
Corruption and its dimension ways of preventing it biam on 03 10-2017DrShamsulArefin
The document discusses measures to prevent corruption in Bangladesh as outlined in the Anti-Corruption Commission (ACC) Act of 2004 and the United Nations Convention Against Corruption (UNCAC) that Bangladesh ratified. It describes ACC's mandate to prevent corruption through research, awareness campaigns, and identifying sources of corruption. It also outlines ACC's institutional framework, including its headquarters, regional and district offices, and number of staff. The document advocates strengthening collaboration between ACC and other state organizations to improve transparency, accountability, and integrity in public services.
This document discusses the need for constitutional commissions and independent offices in Kenya to decentralize their services to align with the country's devolved system of government established in 2010. It notes that these state agencies must ensure reasonable access to their services across all parts of the country and directly engage with county governments rather than just the national government. The document recommends that these agencies review their mandates and strategies to account for socioeconomic differences between counties and determine the best approach to delivering services at the local level, whether through national offices with county missions or a more permanent county presence. It aims to help these agencies better support Kenya's transition to devolved governance as required by the constitution.
Corruption and its dimension ways of preventing it biam on 03 10-2017DrShamsulArefin
The document discusses measures to prevent corruption in Bangladesh as outlined in the Anti-Corruption Commission's mandate. It describes the ACC's institutional framework and responsibilities to prevent corruption according to the UN Convention against Corruption. These include increasing knowledge of corruption prevention, establishing effective prevention practices, and facilitating public officials' reporting of corruption. The document also discusses the ACC's role in collaborating with other state organizations to strengthen reporting systems, service provision, and leadership/ethics training under Bangladesh's National Integrity Strategy.
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2. PRESENTATION ON: Citizen Centric Governance
Citizen Centric Administration
As per the Constitution of India, The
source of India's sovereignty lies in
the people of India .
Preamble of COI
3. Presentation on Citizen Centric Governance
Preamble of COI
WE, THE PEOPLE OF INDIA,
having solemnly resolved to constitute
India into a 1[SOVEREIGN
SOCIALIST SECULAR DEMOCRATIC
REPUBLIC] and to secure to all its
citizens:
Raman Sharma . jkrtiact@gmail.com, M: 97968-11012
4. Presentation on Citizen Centric Governance
Preamble of COI
JUSTICE, social, economic and political
5. Presentation on Citizen Centric Governance
Preamble of COI
LIBERTY of thought, expression, belief,
faith and worship;
6. Presentation on Citizen Centric Governance
Preamble of COI
EQUALITY of status and of opportunity;
7. Presentation on Citizen Centric Governance
Preamble of COI
……and to promote among them all
FRATERNITY assuring the dignity of the
individual and the 2[unity and integrity
of the Nation];
8. Presentation on Citizen Centric Governance
Constitution of India Envisions a
Welfare State, thus every action of
the Government must be to achieve
this goal
Directive Principles of
State Policy,
Article 38 of COI
9. Presentation on Citizen Centric Governance
The core, epicenter of All functions and
performance of all organizations,
institutions of the government must be
the “Citizens”
Directive Principles of
State Policy,
Article 38 of COI
10. Presentation on Citizen Centric Governance
Directive Principles of
State Policy,
Article 38 of COI
11. Presentation on Citizen Centric Governance
The Second Administrative Reforms
Commission (ARC)
The 2nd Administrative
Reforms Commission
was set up in 2005 by
the Govt of India
12. Presentation on Citizen Centric Governance
The Second Administrative Reforms
Commission (ARC)
Sh. Veerpa Moily,
Chairperson of the Commission
13. Presentation on Citizen Centric Governance
This Second Administrative Reforms
Commission (ARC) was tasked to suggest
measures to achieve a proactive, responsive,
accountable, sustainable and efficient
administration for the country at all levels of
the government. Union govt. to Local Bodies
Level.
Mandate of the Commission
14. Presentation on Citizen Centric Governance
The Second Administrative Reforms Commission (ARC)
Sh. Veerpa Moily Commission
Submitted its report in 2009
15. Presentation on Citizen Centric Governance
This Second Administrative Reforms
Commission (ARC) submitted its report on
following aspects:
Suggestive Measures of the Commission
16. Presentation on Citizen Centric Governance
This Second ARC submitted its report on
following aspects:
Suggestive Measures of the Commission
(i) Right to Information
(ii) Entitlements and Governance
(iii) Crisis Management
(iv) Ethics in Governance
17. Presentation on Citizen Centric Governance
Suggestive Measures of the Commission
(v) Public Order
(vi) Local Governance
18. Presentation on Citizen Centric Governance
Suggestive Measures of the Commission
(vii) Capacity Building for Conflict Resolution
19. Presentation on Citizen Centric Governance
Suggestive Measures of the Commission
(viii) Combating Terrorism - Protecting by Righteousness
(ix) Social Capital-A shared Destiny
20. Presentation on Citizen Centric Governance
Mandate of the Commission
(x) Refurbishing of Personnel Administration
(xi) Promoting e-Governance
21. Presentation on Citizen Centric Governance
Mandate of the Commission
(xii) Citizen Centric Administration
(xiii) Organisational structure of Govt of India
22. Presentation on Citizen Centric Governance
Suggestive Measures of the Commission
(xiii) Strengthening Financial Management
Systems
(xiv) State and District Administration
23. Presentation on Citizen Centric Governance
Raman Sharma
jkrtiact@gmail.com
M: 97968-11012
The 12th Report of Second Administrative
Reforms Commissions Pointed Out following
Pre-prerequisites for Citizen Centric Governance:
Suggestive Measures of the Commission
(a) Sound legal framework.
24. Presentation on Citizen Centric Governance
Suggestive Measures of the Commission
(b) Robust institutional mechanism for proper
implementation of laws and their effective
functioning
25. Presentation on Citizen Centric Governance
Suggestive Measures of the Commission
(c) Competent personnel staffing these
institutions; and sound personnel
management policies.
26. Presentation on Citizen Centric Governance
Suggestive Measures of the Commission
(d) Right policies for decentralization,
delegation and accountability
27. Presentation on Citizen Centric Governance
Core Principles outlined by the Commission
(a) Rule of Law - Zero tolerance strategy.
Core Principles Outlined by Moily Commission
to Achieve CCG, Citizen Centric Governance:
28. Presentation on Citizen Centric Governance
Raman Sharma
jkrtiact@gmail.com
M: 97968-11012 Core Principles outlined by the Commission
29. Presentation on Citizen Centric Governance
Raman Sharma
jkrtiact@gmail.com
M: 97968-11012 Core Principles outlined by the Commission
(b) Making institutions vibrant, responsive and
accountable.
30. Presentation on Citizen Centric Governance
Raman Sharma
jkrtiact@gmail.com
M: 97968-11012 Core Principles outlined by the Commission
(c) Decentralization
31. Presentation on Citizen Centric Governance
Core Principles outlined by the Commission
(d) Transparency
32. Presentation on Citizen Centric Governance
Core Principles outlined by the Commission
Transparency
33. Presentation on Citizen Centric Governance
Core Principles outlined by the Commission
(e) Civil Services Reforms.
34. Presentation on Citizen Centric Governance
Core Principles outlined by the Commission
(f) Ethics in Governance.
35. Presentation on Citizen Centric Governance
Core Principles outlined by the Commission
(g) Process Reforms
36. Presentation on Citizen Centric Governance
Core Principles outlined by the Commission
(h) Periodic and independent evaluation of the
quality of Governance
37. Presentation on Citizen Centric Governance
The Tools advocated by the Commission
(a) Re-engineering processes to make
governance ‘citizen centric’.
The ‘Tools’ and means Strongly advocated by
the Moily Commission for CCG, Citizen Centric
Governance include:
38. Presentation on Citizen Centric Governance
The Tools advocated by the Commission
(b) Adoption of Appropriate Modern
Technology.
39. Presentation on Citizen Centric Governance
The Tools advocated by the Commission
(c) Right to Information
Raman Sharma . jkrtiact@gmail.com, M: 97968-11012
41. Presentation on Citizen Centric Governance
The Tools advocated by the Commission
(d) Citizens’ Charters
42. Presentation on Citizen Centric Governance
The Tools advocated by the Commission
(e) Independent evaluation of services
43. Presentation on Citizen Centric Governance
The Tools advocated by the Commission
(f) Grievance redressal mechanisms
44. Presentation on Citizen Centric Governance
The Tools advocated by the Commission
(g) Active citizens’ participation – Public-private
partnerships.
45. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
‘Single window’approach, minimizing
hierarchial, tiers, stipulating time limits
for disposal etc.
For providing services to the Citizens
46. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
‘Single Window’
47. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Departmental Manuals and Codes should be
thoroughly reviewed & simplified
48. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“ System of rewards & incentives for
simplification & streamlining of procedures
may be introduced in each government
organization”.
49. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
REWARDS
50. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“‘positive silence’ should generally be used”.
Wherever permissions/licenses etc are to be issued,
there should be a time limit for processing of the same
after which permission, if not already given, should be
deemed to have been granted.
51. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Supervision” :
It is a very important managerial function in any
organization. I n any hierarchical structure, one of the
important tasks of each functionary is to supervise the
Work of the other functionaries reporting to him/her.
52. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Supervision” :
Lack of proper supervision in several government offi ces is
evident from the low levels of performance, inadequate
discipline, delays in internal processes and consequently
citizens’ dissatisfaction.
53. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Supervision” :
It is suggested that supervisory role of all officers needs to be
re-emphasised. Also, in the Annual Performance Report(APR)
of the officer, while rating his/her own performance, the
performance of his/her subordinates should be an input.
54. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Monitoring and Evaluation”.
The Commissions report says that
organizations and departments often
concentrate on Monitoring of internal reports
and data of the organizations/department
without considering the external evalution.
55. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Monitoring and Evaluation”.
The Commissions suggests stress on external
evaluation as well including getting the real
time feedback of the citizen and through
third party evaluation of performance of the
organization.
56. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Monitoring and Evaluation”.
The essence of citizen centric administration is that
all public organizations exist to serve the people at
large. To assess the extent to which an
organization is serving the public interest, it is
therefore necessary to evaluate the outcome
of the activities of an organization.
57. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Monitoring and Evaluation”.
a. The feedback from citizens should be used to
monitor the performance of government offices.
b. Each government office which has public interface
should have an external evaluation conducted
annually in addition to those conducted by the
organization itself.
58. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Process Simplification ”.
“All Ministries/Departments should prepare a
roadmap for carrying out a process
simplification exercise. It should involve
changes in Rules, Regulations and Laws
wherever necessary.”
59. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Process Simplification ”.
“Engaging external experts - if necessary.”.
“ The commission also suggests that for
simplification of process, the organizations
should also utilize services of external subject
experts.”
60. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Process Simplification”
“. Analyzing all processes from the point of
necessity, simplicity, rationality and
citizen centricity”
61. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Process Simplification”
“. Doing a pilot study and getting it evaluated.
62. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Using Modern Technology”
“The commission has strongly called for moving
towards e-offices from conventional system”
63. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“ Involvement of Citizens/Groups in
Developmental Functions of the Government.
64. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“ Involvement of Citizens/Groups in
Developmental Functions of the Government.
Govt implements a large number of welfare &
development programs for promoting the socio-
economic up liftment of its citizens. These include
programs for poverty alleviation, employment
generation schemes, measures for the welfare of
weaker sections of society
65. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“ Social Audit “
On the pattern of MGNREGA, the Commission has
called for social audit of different schemes/programs
of the program to plug the loopholes and to bring
transparency in a democratic way.
66. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“CITIZENS’ CHARTERS “
A Citizens’ Charter is basically a set of
Commitments made by an organization
regarding the standards of service which it
delivers. Every citizens’ charter has several
essential components to make it meaningful; the
first being the Vision and Mission Statement of the
organization.
67. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“CITIZENS’ CHARTERS “
Citizen Charter makes the users/Citizen aware
of the intent of the service provided and helps in
holding the organization accountable.
Secondly, in its Citizens’ Charter, the organization
must state clearly what subjects it deals
with and the service areas it broadly covers.
68. Presentation on Citizen Centric Governance
Raman Sharma
jkrtiact@gmail.com
M: 97968-11012
The Practicable Doables suggested by
the Commission
“CITIZENS’ CHARTERS “
These commitments/promises Constitute the
heart of a citizens’ charter. Even though these
promises are not enforceable in a court of law, but
each organization should ensure that the promises
made are kept and, in case of default, a suitable
compensatory/remedial mechanism should be
provided..
69. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Capacity Building“
Commission Suggests that besides conventional
training imbibing the right values, developing a
customer centric culture within the organization
and raising the motivation and morale of the staff
should also be part of motivation and training .
70. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Citizens Holding Service Providers and
Government Agencies Accountable“
Commission suggests that Citizens should also be
made empowered to make officers and
organizations accountable in seeking time bound
delivery of services.
71. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Citizens Holding Service Providers and
Government Agencies Accountable“
Laws like Public Services Guarantee Act are ways
forward to achieve Citizen Centric Administration/
Governance.
72. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Grievances Redressal Mechanisms.“
Govt. at all levels should have responsive
Grievance Redressal Mechanism wherein the
citizen could make their complaints and the
concerned govt ensures its time bound disposal
ensuring satisfaction of the citizen
Raman Sharma . jkrtiact@gmail.com, M: 97968-11012
73. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Special Measures/Initiatives for
Vulnerable Sections of the Society“
*Physically Challenged people
*Economical Weaker Sections
*Senior Citizens
*Women
*Other Vulnerable section like Orphans, Widows,
Divorcee, destitute
74. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Special Measures/Initiatives for
Vulnerable Sections of the Society“
Old age/disable
friendly
infrastructure
75. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Special Measures/Initiatives for
Vulnerable Sections of the Society“
Old age/disable
friendly
infrastructure
76. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Special Measures/Initiatives for
Vulnerable Sections of the Society“
Old age/disable
friendly
infrastructure
77. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Special Measures/Initiatives for
Vulnerable Sections of the Society“
Priority to Old
age/disables/v
ulnerables
78. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Strenghtehing Local Self Governments“
*The Commission calls for strengthening of Local
Bodies like Gram Panchayats and Urban Local
Bodies.
79. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Strenghtehing Local Self Governments“
*The Commission calls for empowering Local Self
Governance*
80. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Strenghtehing Local Self Governments“
* Citizens are also the consumers of all services
provided by the State.
81. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
“Strenghtehing Local Self Governments“
The citizen-sovereign-consumer must exercise as
much authority as practicable, and delegate
upward the rest of the functions which require
economies of scale, technological and managerial
capacity or collective amenities.*
82. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
PRINCIPLE OF SUBSIDARITY
It Means…functions shall be carried out
closest to citizens at the smallest unit of
governance possible and delegated
upwards only when the local unit cannot
perform the task.
83. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
PRINCIPLE OF SUBSIDARITY
The citizen delegates those functions he
cannot perform, to the community,
84. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
PRINCIPLE OF SUBSIDARITY
…Functions that the community cannot
discharge are passed on to local
governments in the smallest tiers, and so
on,
85. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
PRINCIPLE OF SUBSIDARITY
…from smaller tiers to larger tiers, from
local government to the State
Governments, and from the States to the
Union.
Raman Sharma . jkrtiact@gmail.com, M: 97968-11012
86. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Constitution of Consumer Grievance
Cells/Forums
87. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Concept of Lok Adalats
… Constitution of Lok Adalats/Staff
Adalats/Pension Adalats,
88. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
Birth Certificate, Social Welfare Pensions, Loans,
Licenses, Permits
https://jansugam.jk.gov.in/
89. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
https://jkgrievance.in
Online Grievance Cell
90. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
https://jkgad.nic.in/
Dissemination of information
91. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
Public Darbar* by Senior
Officers
Word Darbar* Meeting/Interaction
Though such word be discouraged
92. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
Back to Village Program
93. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
Block Diwas Programs
94. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
Online Services provided by
Transport Department
95. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
Online Services provided by
JMC/SMC
96. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
Online Services provided by
JMC/SMC
Raman Sharma . jkrtiact@gmail.com, M: 97968-11012
97. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
Online Services provided by
Revenue Department
98. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
Online Facility of Domicile Certificate,
other certificates and services
https://jk.gov.in/jkeservices/cznregistrati
on
99. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
https://jk.gov.in/jkeservices/cznregistrati
on
100. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
Online Tenders Services
Jktenders.gov.in
101. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
Online Payment of Bills
J & K Power Department
102. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
Online Admission Process in Colleges
and Universities. Online Submisison
of Examination Forms.
103. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by J & K Govt.
DBT. Direct Benefit Transfer into
accounts of the beneficiary
Raman Sharma . jkrtiact@gmail.com, M: 97968-11012
104. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by GOI.
Online Booking of Railway Tickets
Status of Seat/Waiting
List/Confirmation/Seat No.
105. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by GOI.
Online Postal Tracking of Articles
106. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by GOI.
Online Postal Tracking of Articles
107. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by GOI.
Aadhar Car Facility
108. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by GOI.
Online PAN Card
109. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by GOI.
Online Health Cards facility
110. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by GOI.
Online Grievance Redressal Portal
111. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by GOI.
Online Insurance/Banking/
Purchase of Mobile/Sim/Internet
Facility
112. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by GOI.
E-Commerce Portals
113. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by GOI.
Online Booking of LPG Cylinders
114. Presentation on Citizen Centric Governance
The Practicable Doables suggested by
the Commission
Initiatives Taken by GOI.
Home Delivery of Services by Oil Companies
116. Presentation on Citizen Centric Governance
Raman Sharma
jkrtiact@gmail.com
M: 97968-11012
It is continuous Process…….With Passage of
time Demands Aspirations of Citizens will
increase, So shall the Services and its forms
of delivery by the Govt.
117. Presentation on Citizen Centric Governance
Raman Sharma,
jkrtiact@gmail.com
M: 97968-11012
Thank you !
For Your Kind Patience.
شکریہ
धन्यवाद !
118. Presentation on Citizen Centric Governance
Raman Sharma,
jkrtiact@gmail.com
M: 97968-11012
Mr . Raman Sharma is based in Jammu and
Kashmir, Jammu.