Ironclad handover of patient/client and all information between different public services from social and police to healthcare

1. Thingamy
Cross ser vices citizen flow

2. 2
• Transfers and handovers of clients/patients between services are usually ad hoc
processes using mail, fax, phone or a mash up of scheduling and other IT tools.
• Thus the information and responsibility transfer suffers, even if using a specific
solution like a Health Information Exchange/Network/Bridge.
• Manual methods means breakable flows; things can be forgotten and responsibility
is hard to ascertain: Crucial real time feedback of progress and confirmation of
reception, accepted information and responsibility is lacking.
• A citizen’s wellbeing is often dependent on how well his flow between the social
services, healthcare, law enforcement and other citizen services is orchestrated.
• A government is dependent on seeing what is happening in order to best allocate
resources and better the services offered to its citizens.
SITUATION
Thingamy

3. 3
A process based system in the cloud:
• That handles client/patient handovers - registration, scheduling, admission,
transfer and discharge of person, information and responsibility cross all entities
that has an effect on a client/patient.
• Ensuring total accountability, a seamless and unbreakable flow, instant
confirmation and any level of real time transparency wanted.
• Simplifies the daily work for all involved parties.
• Fully compliant with laws and regulations while surpassing any other system
when it comes to privacy and security.
• Ensures full information separation between different types of stakeholders like
law enforcement, child protection, health services, social services and more.Total
privacy at any chosen level is a given.
SOLUTION
Thingamy

4. PURPOSE
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• Safe and effective client/patient handovers.
For lower risk of errors, less administration and duplicate work and a seamless
and unbreakable client/patient flow cross entities.
• Resource optimisation.
For better use of region-wide resources without limitation to typical healthcare
providers, social services or law enforcement - include all services that has an
impact on a citizen’s outcome.
Thingamy

5. PURPOSE DETAILS
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• Safe handovers:
• Ensure information transfer.
• Ensure accountability.
• Unbreakable.
• Flow, communication and relevant transparency.
• Resource optimisation:
• Include any public or private service provider.
• Continuous and real time calculation of waiting times and resource utilisation.
• Better use of available resources by transparency and inclusion of payers/
government.
Thingamy

6. SOLUTION DETAILS
• Minimal but sufficient information: Interfaces and what information to include, and
who sees what, to be decided in cooperation with the users.
• Client/patient interface: Full overview including scheduling and ability to request re-
scheduling and communication with care or social services worker as well as history.
• Stand-alone or integrated: Delivered as a service in the cloud without affecting any
other system as a start. Can at any time be connected to other systems using standard
APIs and HL7 standards, or embed such systems as part of relevant interfaces.
• Expandable: Can be expanded at any time to include in-house handovers, general
workflows, casework flows, diagnostic tools, automatically generated EMR, PAS and
accounting/payment functionality and much more.
• Compliance, privacy and security: Is compliant with the intent of relevant laws but
over-delivers most of the time in regards the letter of the law.
6
Thingamy

7. IMPLEMENTATION
Steps
1. Establish final functionality: Interview user
representatives, discuss working (draft) system, map
opportunities.
2. Connect to SSO (Single Sign-On) system if present
or finalise chosen on boarding mechanism.
3. Final testing and/or limited pilot. Establish support
organisation including local superusers.
4. Launch including PR/Marketing for awareness.
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Thingamy
Timeline
Week 1 - 4
Week 5 - 8
Week 9 - 15
Week 16

8. CONTACT
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This version:April 9, 2015 - replaces all earlier versions
Thingamy Sigurd Rinde
sig@thingamy.com
+41 79 932 7105