1. A Government Dilemma

2. The current world-wide crisis left
governments in the following
impossible situation:
No growth / Income decline
combined with
Need to increase services

3. With no means to increase income
governments are tempted to increase
debt while hoping for a quick return
to normality.
That’s how most governments
reacts today.

4. Two problems with this
choice of action:

5. First:
This time the crisis is a systemic one,
this means we do not know what the
next ‘normality’ will look like, nor
how long it will take.

6. Second:
Increasing debt has only meaning if it’s
invested for returns to allow repayment.
Thus debt cannot be used to increase
daily expenditure.

7. So, how can governments get around
this dilemma?
How can they increase services fast
without increasing expenditure?

8. They have to increase the efficiency of
governments and services.
And that fast and cheap.

9. The resources and the time spent
must be better used:
• More efficient work flows
• Less time loss
• Better use of knowledge
• Better use of workforce

10. Increased efficiency cannot easily be
found by using old methods: Retraining,
new managers, morality boost, etc.
That will not yield the desired results.
Look elsewhere.

11. Last big contributor to economic
growth and efficiency:
Process IT.

12. IT had a huge impact on industry
but not on services.
This because industry has much simpler to
model processes, people processes in
governments and social services are
hard to model.

13. That is where the solution
to the government dilemma lies;
process IT created for people.

14. But...

15. Governments need to
boost the overall economy as well,
what about that?

16. A step back for something surprising...

17. Value creation in any organisation
happens by process,
i.e. in sequential activities.

18. No process can exist without a
framework, like water needs a pipeline
or a riverbed to be of use.
And the efficiency of the process is
directly dependent on the quality of
the framework.

19. Globally such processes are of
two kinds:

20. Easily Repeatable Processes are the kind we
think of when we use the term “Business
Processes”:

21. Industrial processes
Linear business processes
Enterprise Resource Planning
Distribution
Logistics
Human capital management
Procurement
etc.

22. For this kind; a pipeline type of
framework works well.
So far well covered by process IT.

23. Such processes create about 30% of
world wide value.
(based on world-wide annual GDP figures)

24. IT for such processes added approximately
0.5 percentage point to the annual GDP
growth for a long period.
(based on 1995 - 2003 figures from typical developed economies)

25. Then we have Barely Repeatable Processes,
mostly seen as “Business Practices”:

26. Government
Education
Health
Consulting
Services
Support
R&D
Knowledge worker
Ad hoc processes
Exceptions
etc.

27. This kind requires a riverbed type of
framework.
These Barely Repeatable Processes are
hardly covered by process based IT,
thus no IT induced efficiency gain nor
contribution to GDP growth so far.

28. Such processes create about 64% of
world wide value.
(based on world-wide annual GDP figures)

29. IT for such processes could add
approximately 1 percentage point to the
annual GDP growth for a long period.
(if used to same extent as for industrial type processes)

30. IT frameworks for such processes would
not only translate to better and more
government using less resources,
it would also deliver a major boost to
the economy as a whole.

31. Precisely what the doctor ordered.

32. But this type of Barely Repeatable
Processes requires a completely
different IT architecture.

33. Luckily, things are afoot and the first of this
kind of IT framework is emerging.
It just has to happen... and it will.