The document discusses Société Générale Bank's efforts to integrate sustainability and corporate social responsibility issues into its commercial practices and operations. It outlines initiatives in customer relations, retail banking product offerings, new investment and financing practices, and innovation. Key areas of focus include developing sustainable loan products, solidarity-based savings options, and adhering to standards like the Equator Principles for large investments. The document argues that engaging commercial practices on social and environmental issues helps banks strengthen customer ties and transparency.

1. MEMO – SUSTAINABILITY, CSR AND COMMERCIAL PRACTICES CITIZEN ACT – season 2011-2012 Developed and written by CCMP (Centrale de Cas et de Médias Pédagogiques) and Olivier DELBARD, Professor of social sciences at ESCP Europe