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Globalization has increased interconnectedness between markets worldwide through the exchange of ideas, culture, and business. This helps the hospitality industry by allowing employees to learn about different cultures and languages, providing multilingual services, and increasing trade agreements and cultural understanding between countries. Customer loyalty programs and good customer service also benefit the industry by encouraging repeat business and positive word-of-mouth advertising. The hospitality industry must navigate various political, economic, and environmental factors like government regulations, interest rates, climate change, and natural disasters that can impact tourism. While franchising provides brand recognition and support, it also comes with fees and less autonomy for business owners.
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Digital Transformation Frameworks: Driving Digital Excellence
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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“After being the most listed dog breed in the United States for 31
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popular canines. The French Bulldog is the new top dog in the
United States as of 2022. The stylish puppy has ascended the
rankings in rapid time despite having health concerns and limited
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Digital Marketing with a Focus on Sustainability
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
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Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
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Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
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Best Competitive Marble Pricing in Dubai - ☎ 9928909666
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Garments ERP Software in Bangladesh _ Pridesys IT Ltd.pdf
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Innovative Uses of Revit in Urban Planning and Design
Innovative Uses of Revit in Urban Planning and Design
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
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Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
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CIHT_ppt4 (1).ppt
- 1. Contemporary Issues in the Tourism and Hospitality Industry Level 5 Diploma in Hospitality Management
- 2. Assess the reliability and validity of media information Session Covers Importance Globalization Reservation Conditions Customer Service Political / Economical Variables Climate Change Franchise to Hospitality Industry
- 3. Globalization • Process of interaction and combination among people, companies, and governments worldwide. • International combination arise from the exchange of world views , products , ideas and other aspects of culture • Tendency of invest funds and businesses to move beyond domestic to other markets around the globe in order to increase the inter- connectedness of different markets. • Helps to increase employment opportunities and advancement of technology.
- 4. Importance of Globalization in Hospitality Industry Educating employees around the world able to learn about the different cultures, people, religions and other different prospects of life Multilingual Services hire people who know different languages so that their customers feel comfortable and safe More knowledge about different cultures Increasing knowledge on different variety of foods Increase in trade agreement trade agreements between two countries as it is good for the economy of both countries Increase in equality among people and languages – reduce cultural barriers
- 5. Reservations / Booking Conditions
- 6. Loyalty Programes Financial rewards for customers to encourage loyal buying behavior with the purpose of making the customers’ brand loyal Aims are increase sales revenue through increased purchases build bond between the brand and existing customers Establish high level of customer retention by providing satisfaction and value to customers. Frequency programe provide rewards for customers who purchase frequently – build long term loyalty Club memberships anyone who purchase services or products
- 7. Benefits of Loyalty Programes
- 8. Benefits of Loyalty Programes
- 9. Customer Service Methods to improve Customer Service
- 10. Benefits of Customer Service Positive word of mouth Customers recommend high service to friends Business – positive image Creates competitive edge the fact that a company has an advantage over its competitors Job satisfaction
- 13. Political Variables Economics Variables Government regulations Level of disposable income Changes in tax laws Interest rate Environmental protection law Inflation rate Quality control standards Unemployment trends Currency and labour markets Stock market trends Legislation on equal employement Government budget Tax rates