Konference User Experiece - Praha 22. 6. 2010

1. Cooperation Between
User Experience Designers,
Developers and Quality Engineers
User Experience Conference – Building Usable Websites

2. Hi, I'm Christian Jansen
User Experience Conference – Building Usable Websites

3. A Typical Situation
User Experience Conference – Building Usable Websites

4. Customer Requests
User Experience Conference – Building Usable Websites

5. Concept Code QA
User Experience Conference – Building Usable Websites

6. Customer Receives
User Experience Conference – Building Usable Websites

7. =
User Experience Conference – Building Usable Websites

8. So, What Went Wrong?
– Unclear Requirements,
– Lack of User Input,
and very often:
– Poor Cummunication
User Experience Conference – Building Usable Websites

9. Why Projects Fail
0 10 20 30 40 50 60 70
Poor Communication
Unclear Goals
Question of Authority, Egoism
Lacking Ressources
Missing Qualified Employees
Missing Project Management Skils
Lacking Management Support
Insufficient Projectplanning
Deficient Stakeholder Management
Missing Project Management Methods
Technical Goals too High
GPM, PA Consulting Group, Project Management Study 2007

10. Development Teams
User Experience Conference – Building Usable Websites

11. Quality
UX Design Developement
Assurance
– Design an optimal – Deliver a system – Test the quality
interaction which is against specified
between a user “functionally requirements
and the system complete”
User Experience Conference – Building Usable Websites

12. Specifications
User Experience Conference – Building Usable Websites

13. OpenOffice.org 2.0 – Toolbar Concept Specification

14. 58 Pages for
a Toolbar Concept
User Experience Conference – Building Usable Websites

15. Specifications
– Compelex
– Leave room for interpretations
– Often not read in detail
User Experience Conference – Building Usable Websites

16. Prototyping
User Experience Conference – Building Usable Websites

17. User Experience Conference – Building Usable Websites

18. User Experience Conference – Building Usable Websites

19. UX Agree on UI Goals Customer
User Experience Conference – Building Usable Websites

20. UI Goals :
1. UI Elemements must match
Apple iPhone HIG Standards
2. UI must match Brand guidelines
3. [ … ]
User Experience Conference – Building Usable Websites

21. Get Feedback Inform
1. UI Idea Customer Dev
Stakeholder QA
Prototype Dev QA
Customer
Stakeholder
User Experience Conference – Building Usable Websites

22. UX Discuss Prototype Dev
User Experience Conference – Building Usable Websites

23. Risk
High Avoid 1st Item
Low
Last 2nd Item
Value
Low High
User Experience Conference – Building Usable Websites

24. Present to: Inform:
Prototype 2 Customer Stakeholder
Dev
QA
Start Developing
User Experience Conference – Building Usable Websites

25. UX Quality QA
User Experience Conference – Building Usable Websites

26. Current password: ●●●●●●
New password: Exception Handling
Confirm password:
Save Changes Cancel
User Experience Conference – Building Usable Websites

27. Exceptions
– Current password wrong
– New password to short
– New password to long
– New password does not meet
minimum security standards
– Confirmed password does not
match
– [...]
User Experience Conference – Building Usable Websites

28. UI Reviews
– Frequently: On Feature Level
– Block feature integration if
UX quality is low
User Experience Conference – Building Usable Websites

29. Conclusion
User Experience Conference – Building Usable Websites

30. – Align with Development and
QA as early as possible
– Get rid of 200 page specifications
– Prototype iteratively
– When conducting a Usability
Study invite Development and
QA to attend
User Experience Conference – Building Usable Websites

31. Thank you!
Christian Jansen – christian.jansen@sun.com