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Chris Atherton – the most important things i've learned 1.5 (1)
- 1. The most important things I’ve learned Dr Chris Atherton @finiteattention
- 2. risk
- 3. 1. Avoiding ‘risk’ is even riskier
- 4. 2. Gathering and using data reduces risk
- 5. 3. Making information flow faster reduces risk
- 6. by ‘risk’ I mean … financial
- 7. but I also mean … reputational
- 8. 2012
- 9. – No one ever got fired for buying IBM Businesses everywhere, mid- to late-20th Century
- 11. digital government ca. 2012 — 5- to 10-year contracts — lots of documentation — very little innovation — slow, expensive delivery
- 15. choosing the ‘safe’ option is a risk
- 16. start end time the cone of uncertainty
- 19. start end time
- 20. start end time
- 21. being absolutely certain is a risk
- 22. start end time
- 23. start end time
- 24. avoiding the biggest challenges is a risk
- 25. start end time
- 26. not defining what ‘finished’ looks like is a risk
- 28. not stopping early enough is a risk
- 29. 1. Avoiding ‘risk’ is even riskier
- 30. 2012
- 31. – [GOV.UK] should be the citizens’ champion with sharp teeth Martha Lane Fox, former UK Digital Inclusion Champion to the UK Government
- 32. 2013
- 33. 2017
- 37. – Can we connect the visa service to a live source of this data? Me, one dark day in 2014
- 40. Data on a CD meant … — asking more questions — more confused people — more phone support needed — higher call centre costs
- 41. now imagine this conversation happening in every project across 25 government departments
- 42. – We had 693 million calls through our contact centers, from a population of 70 million. About 150 million calls were avoidable. Mike Bracken, former head of Government Digital Services
- 45. without evidence of what is happening you cannot react fast to real change
- 46. 2. Gathering and using data reduces risk
- 47. by ‘data’ I mean … information
- 48. – Information is surprise James Gleick, author of The Information
- 50. – Telling someone your opinion is like telling them about your dreams James Bridle, happenstanceproject.com/blog
- 53. not getting feedback is a risk
- 55. not sharing information is a risk
- 57. long, slow feedback loops are a risk
- 58. 3. Making information flow faster reduces risk
- 59. what data/evidence do you have now?
- 60. are you using the data? fully?
- 61. could you get that data sooner?
- 62. do you have someone who can ask the right questions and understand the answers?
- 64. unstructured data is a risk
- 65. what data don’t you have that would be really useful?
- 66. what is it costing your organisation not to have that data?
- 67. 1. Avoiding ‘risk’ is even riskier 2. Gathering and using data reduces risk 3. Faster information flow reduces risk
- 68. starting tomorrow, what will you do differently about collecting and using structured data?