This document outlines a charter of demands from residents of Dwarka Sub-City regarding several issues: solid waste management, public toilets, health, education, website improvements, and property tax irregularities. Specific problems are identified in each area along with proposed solutions. For solid waste management, problems include lack of a grievance system, attendance tracking for sweepers, and inadequate bins. Proposed solutions include door-to-door garbage collection, a recycling plant, and monitoring sweepers with trackers. For public toilets, the problem of limited facilities is addressed with a solution to build more toilet complexes along roads and in shopping areas.

1. CHARTER OF DEMANDS
SDMC
FROM THE RESIDENT’S OF
DWARKA SUB-CITY
July 5, 2016

2. Charter of Demands
1. Solid Waste Management
2. Public Toilets
3. Health
4. Education
5. Website
6. Property tax
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3. Solid Waste Management
Problem Areas
No Grievance Portal/ No tracking system of complaints
No clear list of sweepers
No proper mechanism of attendance/ tracking system for
sweeper
No garbage disposal on time
No clear data of trucks
Inadequate bins
No mechanism for composting
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4. Solid Waste Management
Solutions
Effective ways and means to clear garbage
Door to door collection of garbage in compliance with Municipal Solid Wastes
(Management and Handling) Rules, 2000
100% recycle plant for Construction & Demolition (C&D) Waste
Implementation of notification on segregation biodegradable and non-
biodegradable waste at source level with positive motivation
Provision for composting of biodegradable waste in and around Dwarka
Route Map of truck for garbage collection with time/ Detail of truck driver
Close monitoring of Safai Karmchari through wrist watch tracker all over day.
All Safai Karamcharis to report to respective RWA/CGHS of the area.
Grievance Portal / tracking of complaints/ concerned officer details
Monitor work on daily basis.
Rotating/Trash Bins on road sides after every 500mtrs, Markets & Bus Queue
Shelter
Extra dustbin for societies
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5. Public Toilets
Problem
Very few toilets in Dwarka subcity resulting people urinating in opens. This open
areas are very clumsy and stinking all the time.
Solutions
 To build toilet complexes -
 Roads/Side Walks (A Must every 2 KM 1 Toilet Complex)
 Shopping Complex
Can be under a PPP arrangement
Use latest technology / methods – innovative toilets concepts
Mechanical Sweeping of roads
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6. Health
Problem Areas
Dengue and Chikungunya epidemic in rainy season
Solutions
Awareness
Regular Spray method for logged water area, schools, shopping complexes
Regular checking of coolers and water tanks
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7. Education
Problems
Poor performance of children in academics.
Poor health of children.
No mechanism for checking teacher’s attendance.
No workshop on skill development for teachers.
No interactive classes for children.
No timely distribution of books and stationary.
No performance based evaluation of teachers
No security guard for morning time
Sanitation is in very bad state
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8. Education
Solutions
All primary school should be monitored closely by the competent authorities for
performance of teachers.
Change of contract for sanitation agency and guard agency
Change of contract Mid Day meal agency
Introduction of more interactive and smart classes
Free books & stationery and uniform to poor students on time
Monitoring for hygienic & nutrient mid-day meal in schools
Sports facilities
Biometric attendance of teachers
Workshop for teacher on behavioural management and skill development
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9. Website
Organization structure
Fund details
Grievance Portal / tracking of complaints/ concerned officer details
Website should be more user friendly. All the information regarding departments, its
structure stating concerned officer, their contact number should be there.
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10. Property Tax
 Property tax irregularities i.e. flat owners are getting repeatedly every year
exorbitant demands in spite of prompt online payments. It looks that
ledgers maintained by inspectors are not properly posted against online
payments.
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11. THANK YOU