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1. 1 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
INTERNATIONAL
PERFORMANCE
MANAGEMENT
Chapter 6

2. 2 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
Multinational
performance management

3. 3 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
MNE performance mgmt. constraints
1. Whole vs. part
2. Non-comparable data
3. Volatility/ unpredictability in the global
business environment
4. Separation by time & distance
5. Variable levels of maturity across markets:
the need for relevant comparative data

4. 4 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
Control &
performance management

5. 5 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
MNE control & performance
Figure 6.2

6. 6 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
Performance management of
international employees

7. 7 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
Variables affecting expatriate performance
Figure 6-3

8. 8 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
Expatriate tasks
1. CEO or subsidiary manager
oversees & directs entire foreign operation
2. Structure reproducer
reproduces structure similar to what s/he knows
from another part of the company
3. Troubleshooter
analyzes & solves a particular operational problem
4. Operative
performs functional job tasks in existing operational
structure, in generally lower level,
supervisory positions

9. 9 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
Types of expatriate assignments
1. Technical (5-10%)
short-term knowledge transfer
2. Developmental (5-10%)
in-country performance &
acquisition of local understanding by assignee
3. Strategic (10-15%)
high-profile activities for developing global
perspective
4. Functional (55-80%)
more enduring two-way transfer of
existing processes & practices

10. 10 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
PCN (parent country national) role conception
Figure 6.4

11. 11 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
TCN role conception
Figure 6.5

12. 12 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
Non-expatriate performance
management challenges
 Performance criteria & goals for non-standard work
 Criteria for performance is subject to cultural differences
 Isolating international dimensions of job performance is not
as straightforward as for traditional expatriate jobs
 Outstanding/under-performance & failures will challenge
performance appraisal process
 Performance appraisals are complicated by
international context, outside appraisers
 Ways to improve & rewards are unclear
 Impact of non-standard work
on HCN co-workers

13. 13 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
Performance appraisal of
international employees

14. 14 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
Performance appraisal aspects
of international employees
 Performance criteria
hard, soft, & contextual goals
 Who conducts the performance appraisal?
typically subsidiary manager, but could be team of
evaluators
 Standardized or customized appraisal forms?
 Frequency of appraisal?
 Performance feedback
the communication medium matters
 Appraisal of HCN employees

15. 15 of 20
Chapter
6
For use with International Human Resource Management 6e
By Peter J. Dowling, Marion Festing, and Allen D. Engle. Sr.
ISBN-10: 1408032090
© Cengage Learning
HCN role conception
Figure 6.6