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CHAPTER 5
SALES MANAGEMENT AND
BUSINESS MARKETING
COMMUNICATION
A) RECRUITMENT AND SELECTION OF
BUSINESS SALESPERSON.
EFFECTIVE RECRUITMENT AND SELECTION OF SALESPEOPLE IS ONE
OF THE MOST CRUCIAL TASKS OF SALES MANAGEMENT.
IT ENTAILS FINDING PEOPLE WHO MATCH THE TYPE OF SALES
POSITION REQUIRED BY A FIRM.
RECRUITMENT AND SELECTION PRACTICES WOULD DIFFER GREATLY
BETWEEN ORDER-TAKING AND ORDER-GETTING SALES POSITIONS,
GIVEN THE DIFFERENCES IN THE DEMANDS OF THESE TWO JOBS.
THEREFORE, RECRUITMENT AND SELECTION BEGIN WITH A
CAREFULLY CRAFTED JOB ANALYSIS.
B) SELECTION CRITERIA.
SALE FORCE SPECIFICATION IN SKILLS, EXPERIENCE, AND
KNOWLEDGE NECESSARY TO PERFORM THE JOB.
THERE ARE SEVERAL SALE FORCE POSITION IN COMPANY SUCH AS
DELIVERER, ORDER TAKER, TECHNICIAN AND OTHERS.
TO MAINTAIN A MARKET FOCUS, SALE FORCE SHOULD KNOW
HOW :
• ANALYZE SALE DATA.
• MEASURE MARKET POTENTIAL.
• DEVELOP MARKETING STRATEGIES AND PLAN.
C) TRAINING OF SALESPERSON.
A SALESPERSON NEEDS TO BE TAUGHT-ABOUT THE COMPANY AND ITS PRODUCTS,
AND ABOUT GIVING EFFECTIVE SALES PRESENTATIONS.
FIRMS OFTEN HIRE NEW SALESPEOPLE AND IMMEDIATELY SEND THEM OUT ON THE
ROAD-OR THE RETAIL SELLING FLOOR-WITH NO GROUNDING IN THE BASIC SELLING
STEPS AND NO INFORMATION ABOUT THE PRODUCTS OR THE CUSTOMER.
THE KIND OF INITIAL SALES TRAINING SHOULD BE MODIFIED BASED ON THE
EXPERIENCE AND SKILLS OF THE GROUP INVOLVED.
COMPANY’S SALES TRAINING PROGRAM SHOULD COVER AT LEAST THE FOLLOWING
AREAS :-
•(1) COMPANY POLICIES AND PRACTICES
•(2) PRODUCT INFORMATION AND
•(3) PROFESSIONAL SELLING SKILLS.
D) SUPERVISION AND MOTIVATION.
A SALES PLAN CANNOT BE SUCCESSFULLY IMPLEMENTED WITHOUT MOTIVATED
SALESPEOPLE.
RESEARCH ON SALESPERSON MOTIVATION SUGGEST THAT :-
•(1) A CLEAR JOB DESCRIPTION
•(2)EFFECTIVE SALES MANAGEMENT PRACTICES
•(3) A SENSE OF ACHIEVEMENT AND
•(4) PROPER INCENTIVES OR REWARDS WILL PRODUCE A MOTIVATED SALESPERSON.
ONCE A FIRM DECIDES ON THE GENERAL LEVEL OF COMPENSATION, IT HAS TO SET
THE METHOD OF PAYMENT. THERE ARE THREE BASIC METHODS OF PAYMENT:-
•(1) STRAIGHT SALARY
•(2) STRAIGHT COMMISSION
•(3) A COMBINATION PLAN.
HERE COMPENSATION PLAYS AN IMPORTANT IN DRIVING UP THE MOTIVATIONAL
LEVEL. COMPENSATION CAN BE ASSIGNED BASED ON SALES QUOTA.
E) EVALUATION AND CONTROL
SALES REPORTS SENT BY THE SALES FORCE SERVE A GOOD STARTING POINT OF
EVALUATION.
CONTROL THE PROPORTION OF A SALESPERSONS COMPENSATION PAID AS
SALARY AFFECTS HOW THERE IS CLOSE SUPERVISION MUCH CONTROL THE
SALES MANAGER HAS. IT ALSO AFFECTS HOW MUCH SUPERVISION IS
REQUIRED.
HOWEVER THE SALES MANAGER MAINTAINS CONTROL ONLY BY CLOSE
SUPERVISION.
AS A RESULT, STRAIGHT SALARY OR A LARGE SALARY ELEMENT IN THE
COMPENSATION PLAN INCREASES THE AMOUNT OF SALES SUPERVISION
NEEDED.
Chapter 5- SALES MANAGEMENT AND BUSINESS MARKETING COMMUNICATION

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Chapter 5- SALES MANAGEMENT AND BUSINESS MARKETING COMMUNICATION

  • 1. CHAPTER 5 SALES MANAGEMENT AND BUSINESS MARKETING COMMUNICATION
  • 2. A) RECRUITMENT AND SELECTION OF BUSINESS SALESPERSON. EFFECTIVE RECRUITMENT AND SELECTION OF SALESPEOPLE IS ONE OF THE MOST CRUCIAL TASKS OF SALES MANAGEMENT. IT ENTAILS FINDING PEOPLE WHO MATCH THE TYPE OF SALES POSITION REQUIRED BY A FIRM. RECRUITMENT AND SELECTION PRACTICES WOULD DIFFER GREATLY BETWEEN ORDER-TAKING AND ORDER-GETTING SALES POSITIONS, GIVEN THE DIFFERENCES IN THE DEMANDS OF THESE TWO JOBS. THEREFORE, RECRUITMENT AND SELECTION BEGIN WITH A CAREFULLY CRAFTED JOB ANALYSIS.
  • 3. B) SELECTION CRITERIA. SALE FORCE SPECIFICATION IN SKILLS, EXPERIENCE, AND KNOWLEDGE NECESSARY TO PERFORM THE JOB. THERE ARE SEVERAL SALE FORCE POSITION IN COMPANY SUCH AS DELIVERER, ORDER TAKER, TECHNICIAN AND OTHERS. TO MAINTAIN A MARKET FOCUS, SALE FORCE SHOULD KNOW HOW : • ANALYZE SALE DATA. • MEASURE MARKET POTENTIAL. • DEVELOP MARKETING STRATEGIES AND PLAN.
  • 4. C) TRAINING OF SALESPERSON. A SALESPERSON NEEDS TO BE TAUGHT-ABOUT THE COMPANY AND ITS PRODUCTS, AND ABOUT GIVING EFFECTIVE SALES PRESENTATIONS. FIRMS OFTEN HIRE NEW SALESPEOPLE AND IMMEDIATELY SEND THEM OUT ON THE ROAD-OR THE RETAIL SELLING FLOOR-WITH NO GROUNDING IN THE BASIC SELLING STEPS AND NO INFORMATION ABOUT THE PRODUCTS OR THE CUSTOMER. THE KIND OF INITIAL SALES TRAINING SHOULD BE MODIFIED BASED ON THE EXPERIENCE AND SKILLS OF THE GROUP INVOLVED. COMPANY’S SALES TRAINING PROGRAM SHOULD COVER AT LEAST THE FOLLOWING AREAS :- •(1) COMPANY POLICIES AND PRACTICES •(2) PRODUCT INFORMATION AND •(3) PROFESSIONAL SELLING SKILLS.
  • 5. D) SUPERVISION AND MOTIVATION. A SALES PLAN CANNOT BE SUCCESSFULLY IMPLEMENTED WITHOUT MOTIVATED SALESPEOPLE. RESEARCH ON SALESPERSON MOTIVATION SUGGEST THAT :- •(1) A CLEAR JOB DESCRIPTION •(2)EFFECTIVE SALES MANAGEMENT PRACTICES •(3) A SENSE OF ACHIEVEMENT AND •(4) PROPER INCENTIVES OR REWARDS WILL PRODUCE A MOTIVATED SALESPERSON. ONCE A FIRM DECIDES ON THE GENERAL LEVEL OF COMPENSATION, IT HAS TO SET THE METHOD OF PAYMENT. THERE ARE THREE BASIC METHODS OF PAYMENT:- •(1) STRAIGHT SALARY •(2) STRAIGHT COMMISSION •(3) A COMBINATION PLAN. HERE COMPENSATION PLAYS AN IMPORTANT IN DRIVING UP THE MOTIVATIONAL LEVEL. COMPENSATION CAN BE ASSIGNED BASED ON SALES QUOTA.
  • 6. E) EVALUATION AND CONTROL SALES REPORTS SENT BY THE SALES FORCE SERVE A GOOD STARTING POINT OF EVALUATION. CONTROL THE PROPORTION OF A SALESPERSONS COMPENSATION PAID AS SALARY AFFECTS HOW THERE IS CLOSE SUPERVISION MUCH CONTROL THE SALES MANAGER HAS. IT ALSO AFFECTS HOW MUCH SUPERVISION IS REQUIRED. HOWEVER THE SALES MANAGER MAINTAINS CONTROL ONLY BY CLOSE SUPERVISION. AS A RESULT, STRAIGHT SALARY OR A LARGE SALARY ELEMENT IN THE COMPENSATION PLAN INCREASES THE AMOUNT OF SALES SUPERVISION NEEDED.