The document is a presentation that discusses strategic, tactical, and operational decision makers in organizations. It also provides an overview of the steps in a case analysis process, including defining the situation, identifying the problem, potential solutions, analyzing solutions, selecting a solution, implementing it, and providing feedback. The presentation contains various photos to illustrate the concepts.

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20. Les décideurs (STO)
Stratégique
•Cadre supérieur
•Long terme (5 ans)
Tactique
•Cadre intermédiaire
•Court terme ( 1 an)
Opérationnel
•Cadre terrain
•Journalier, heure

22. Pour plus de détails…

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24. Analyse de cas
1. Analyse de la situation
2. Identification du problème
3. identification des solutions
 Solution 1, solution 2, rien faire
4. Analyse de la solution (Avantage, désavantage)
5. Choix de la solution (prise d’une décision)
6. Mise en oeuvre
7. Rétroaction

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