The document outlines the process for channel partners' commission payment at Mobily. It involves data extraction from various sources, validation of sales and activation data by multiple teams, calculation of commission, approval of commission memo, and final disbursement to partners within 15 days. Key steps include extraction of activation and sales data, validation by commercial and revenue management teams, commission calculation, approval of payment amount, and settlement by accounts payable.

1. Channel Partners
Commission Payment-BU
1 | Mobily Confidential - Internal

2. High Level Process Flow
C h a n n e l P a r t n e r s C o m m i s s i o n P a y m e n t - B U
ChannelPartnerCommissionPayment-BU
C o m m i s s i o n
D i s b u r s e d
CommercialSupportTeamRevenueManagement
S L A : 1 2 - 1 7 W D s
Reporting&BusinessMarketing
A c t i v a t i o n D a t a
E x t r a c t i o n
S a l e s D a t a
V a l i d a t i o n
1 - 3 W D s
C o m m is s io n
V e r i f i c a t i o n
4 - 7 W D s1 W D
C o m m is s io n
M e m o
A p p r o v a l
5 W D s
C o m m i s s i o n
V a l i d a t i o n b y
R e v e n u e
M a n a g e m e n t
4 - 6 W D s
S L A : 9 - 1 1 W D s
P u l l A c t i v a t i o n
D a t a f r o m
D W H P o r t a l
D a t a E x t r a c t i o n
f r o m D W H P o r t a l
S L A : 1 s t
o f e v e r y m o n t h
S a l e s D a t a
A d d i t i o n &
V e r ific a tio n
R e v e n u e D a t a
E x t r a c t i o n &
C o m m i s s i o n
C a l c u l a t i o n
8 W D s 8 - 1 0 W D s
I n v o i c e
V a l i d a t i o n &
S e t t l e m e n t
P r o c e s s f o r
M o b i l y
1 5 D a y s
AccountsPayable
S L A : 1 5 D a y s
S L A : 1 0 - 1 2 W D s
C r i t i c a l M a n u a l D a t a C o l l e c t i o n & V a l i d a t i o n
A c t i v i t i e s D u e t o N o n - A v a i l a b i l i t y o f D W H
D a t a
O n t h e 1 s t
o f E v e r y m o n t h s h a r e t h e A c t i v a t i o n R e p o r t w i t h C o m m e r c i a l
S u p p o r t
M o n t h l y C o m m i s s i o n
A c t i v i t i e s a r e K i c k e d of f
2 | Mobily Confidential - Internal

3. Process Flowcharts
Activation Data Extraction
ActivationDataExtraction
CommercialSupport
Review
Activation Data
from Reporting
& Business
Marketing
Extract New
Activation
SANs
ChannelPartnerSales
ReviewShared
Data Sheet
Forward Data
Template to
Channel
Partner Sales
1 Day
SLA: 1 WD
SLA: Same Day
Prepare
Sample
Template for
Partner Sales
Data
Required data should be filled as per
the marked columns in the template
3 | Mobily Confidential - Internal

4. Sales Data Addition & Verification
SalesDataAddition&Verification
CommercialSupportChannelPartnerSales Manually
Extract Data
from Siebel
w.r.t Channel
Partner Data
4 W Ds
Review Data &
Remove
Discrepancies
(if any)
1 W D
Receive Data &
Acknowledge
SLA: 8 WDs
Review &
Request for
Jasper Data &
Addition of
Missing SANs
Chann
el
Partner
s
Em ail
Channel
Partner
Feed back
2 W Ds
Consolidate
Partners
Contract/
Termination
Info, IUC Info
Consolidate &
Forward All
Information
2 W Ds
Channel Partners shall be required to:
- Validate the data sent by Commercial Support
- Add missing SANs & Jasper SANs
Channel Partner Sales Team shall verify the data including but not
limited to the following parameters:
- Data format should be as per the columns in the template file
- No blank cells
- Data is valid & no junk values
Consolidate All 1 W D - All missing & Jasper S A Ns & related data entered in the template
SANs Data
Gather following information:
- Any new partners agreements for partners that have been engaged this
quarter and any that have been terminated
- Provide date of termination of any terminated partner so they are removed
from commission calculation after their respected termination dates
- Provide agreements and account IDs / CRIDs for any new Key &
Government accounts where Indirect Sales has sold IUC this quarter
Extract Package Type, Price, Activation Date,
Service Duration, Discount etc. from Siebel
based on the order numbers & SANs received
from Channel Partners
4 | Mobily Confidential - Internal

5. Sales Data Validation
SalesDataValidation
CommercialSupportChannelPartnerSales
Validate Data
Received from
Channel
Partner Sales
Discrepancy
in Data?
No
Inform
Yes
1 WD
SLA: 1-2 WDs
Request
Channel
Partner Sales
to Remove
Discrepancy
Review Data &
Remove
Discrepancy
Forward
Corrected Data
to Commercial
Support
Review
Revised Data
1 WD
1 WD
SLA: 1 WD
Commercial Support Team shall verify the data including but not
limited to the following parameters:
- Data format should be as per the columns in the template file
- No blank cells
- Data is valid & no junk values
- All missing & Jasper SANs & related data entered in the template
5 | Mobily Confidential - Internal

6. Revenue Data Extraction & Commission Calculation
RevenueDataExtraction&CommissionCalculation
CommercialSupportReporting&BusinessMarketing
Calculate
Each Partner
Prepare
Commission
Report
4 WDs
2 WD
Commission of
Review
Reporting &
Business
Marketing Data
1 WD
Extract
Activation &
Revenue Data
from DWH
Portal
Data Extraction
from DW H Portal
SLA: 1-2 WDs
Discrepancy
in Data?
Remove
Discrepancy &
Forward Data
Request for
Discrepancy
Removal
Yes
1 W D
No
SLA: 7-8 WDs
1 WD
In Line with the Approved
Commission Policy
After revenue reconciliation, maximum by 19th
of every month following data shall be
shared with Commercial Support Team:
- SAN Revenue Report
- Account Revenue Report
- Partner Revenue Report (Since Jul'16 till date) - Agreements were made with
Channel Partners w.r.t new commission policy in Jul'16
- Activation Report
6 | Mobily Confidential - Internal

7. Commission Verification
CommissionVerification
Channel
Partner
s
CommercialSupportChannelPartnerSales
Forward
Commission
Report to Each
Channel
Partner
Email
Missing
Orders
Highlighted?
Request
Commercial
Support to
Recalculate
Commission
Review
Commission
Report & Data
Review
Channel
Partner
Feedback
Channel
Partner
Feedback
SLA: 3 WDs
Forward
Commission
Report & Data
to Channel
Partner Sales
Review Missing
Orders Data in
Siebel
Yes
Same Day
Record the
Changes &
Inform Channel
Partners
Give Go Ahead
to Commercial
SupportNo
Inform
1 W D
SLA: Same Day-1 WD
3 W Ds
Extract Data for
Each Partner
Same Day
If Channel Partner response is not received within
3 W Ds then Channel Partner Sales shall give
acknowledgement to Commercial Support.
Discrepancy shall be checked
against the missing orders in
Commission Data & Siebel
Provide data for any missing
orders as per the shared template
- Any missing orders identifiedwill
be noted & investigated
- They will be added to the
commission calculations for the
next commission payment cycle
7 | Mobily Confidential - Internal

8. Commission Validation by Revenue Management
CommissionValidationbyRevenueManagement
CommercialSupportRevenueManagement
Forward
Commission
Data to
Revenue
Management
Discrepancy
in Data?
SLA: Same Day-1 WD
Request
Commercial
Support to
Remove
Discrepancy
Review&
Validate Data
OnSample
Basis
Review
Revised
Commission
4 WDs
SLA: 4-5 WDs
Yes
Review
Highlighted
Discrepancy
Recalculate
Commission &
Forward to
Revenue
Management
Give Go Ahead
for Raising
MemoNo
1 WD
1 WD
Receive
Acknowledgement
Commercial Support Team shall forward following data to
Revenue Management:
- Approved Commission Policy
- Commission Calculation Report
- Supporting Data
Revenue Management shall validate the data & commission
calculation shared by Commercial Support against the
following sources on sample basis:
- Siebel Data
- BRM IT Portal (billing details w.r.t subscriber numbers)
8 | Mobily Confidential - Internal

9. Commission Memo Approval
CommissionMemoApproval
CommercialSupportRevenueManagement
Prepare
Commission
Memo
Review
Commission
Memo
SLA: 2 WDs
Get HOD
Approval
Get HOD
Approval
3 WDs
Enter
Partnerwise
Commission in
ERP
Forward
Commission
Payout
Request toA/C
Payable
SLA: 3 WDs
Commission
Disbursed
Invoice
Validation &
Settlement
Process for
Mobily
15 Days
AccountsPayable
SLA: 15 Days
2 WDs
- Following docs shall be forwarded to A/C Payable for initiating commission
payment:
Approved Commission Policy
Approved Commission Memo & End User
Revenue Management to share Channel Partner wise
commission payment amount /invoice
9 | Mobily Confidential - Internal

10. THANK YOU
10 | Mobily Confidential - Internal