1. “Trends in Change management Adoption Practices”
Guhan Viswanath N.S.
Xavier Institute of Management, Bhubaneswar

2. Agenda:-Change Management Definition
Types of Change
Models in Change Management
•Gamification
Change Management in Business
A Sneak Peek at Future Changes
Change Management in HR
•360* Performance Appraisal
•The Cloud Journey
•Organizational Restructuring

3. Change Management as a Concept
Definition
Change Management is a systematic approach of transitioning individuals, teams, and organizations from the
present state to a desired future state, focusing both Business and people’s side of the change.
Types of Changes In an Organization
To grab the new business
opportunities
To set right a problematic
situation
To emerge as different entity
and establish a unique brand
To adapt with the new
workforce, technology and
changing competitions
Why this Change is Needed?

4. Change Management models
1. ADKAR Model
Simultaneous Change
Management in Business and
People’s Side
2. Lewin’s Change
Management Model
3. Kotter’s 8 Step Change
Model

5. Recruitment Gamification
Latest Trends in Change Management from HR Perspective
Use of Gamification
For Talent Acquisition
at Marriot Hotels
Problems Encountered
1. Inability of the Candidates to get
accustomed to new selection
pattern
2. People who don’t have prior
exposure to use the tools
3. Cost and Time involved
4. Training the HR recruiters to use
it as a selection tool
Advantages of the Change
1.Better Candidate Selection
2.Employer Branding
3.More suitable to the newer generation workforce

6. Performance Appraisal- 360* Feedback
Latest Trends in Change Management from HR Perspective
HCL’s Performance Appraisal
underwent a massive change
when the CEO brought in the
change to improve the
Culture of the Organization.
Problems Encountered
1.Managers had resistance to
change
2. To Communicate the Change
and bring in the acceptance
3. How to make it free from biases
Advantages of the Change
1.Better Communication and transparency- Improved Culture
2.Establishment of the seriousness of the Employees First Customer Second
Philosophy
3.Improved performance of the workforce

7. Latest Trends in Change Management from Business Perspective
Moving an Enterprise
Application to Cloud
used by 15000+
InfoKnights
Problems Encountered
1.Reluctance to host a critical
application on cloud.
2.VPC not being available in APAC
region
3.Huge number of people using the
application.
Advantages of the Change
1.Marked improvement in experience for internet users , while accessing the
site during peak loads
2.Avoiding capital expenses on provisioning additional infrastructure
3. Re-Assurance for a customer to move their apps to cloud smoothly.
The Cloud Journey
Note:- This involved only business side and hence no major issues
people side.
•The entire process of setup and redirecting traffic to the cloud instance
remained completely transparent to the end users

8. Latest Trends in Change Management from Business Perspective
Organizational
Restructuring
(Downsizing) in TCS.
Problems Encountered
1.People’s resistance, as many
employees were asked to resign.
2.A dent in the Brand name TCS.
3.Legal issues in downsizing.
Advantages of the Change
1.Reduce the work force by weeding out the non-performers.
2.Cost cutting, by terminating people in the middle and senior levels.
3. Can recruit more fresh hires in the place of senior ones and save on salary.
Organizational Restructuring
Steps Undertaken
1.Decision taken by senior management and HR team.
2.Brief Information was given to various media houses about the plan.
3.Directly started firing people with a short notice period of 3 months.
Reasons for Failure
1.Failure to foresee the downsizing plan and recruited in large numbers
2.People were not being made aware for the reason for the change.
3.Did not take necessary steps to carry out the downsizing process smoothly.
4. Creation of organizational plateauing.
5.Lack of Learning & growth activities from employee side.

9. A sneak peek into the future
Advantages of the Change
1.More diverse and inclusive work culture.
2.Diverse ideas will flow through the company..
3. Employer Brand value increase.

10. Thank You