Brief slideshow as shown to IT team as part of roll-out of change management, this roll-out is part of a wider program utilising the ITIL service management framework

1. Change Management

2. Objectives
“To ensure standardized methods and
procedures are used for efficient and
prompt handling of all changes, in order
to minimise the impact of any change
upon service”

3. Why?
• Ensures standardized methods, processes
and procedures are used for all changes.
• Facilitate efficient and prompt handling of
all changes.
• Improve stability of service to the business.

4. Benefits
• Increased visibility and communication of changes
to both business and service support staff.
• Reduced adverse impact to service form improved
business and technical impact and risk assessment.
• Improved productivity of users through less
disruption and higher quality services.

5. IT benefits
• Formalized risk assessment
• Tracking of changes
• Identifying the items that require a high
number of changes
• Increased visibility within the business

6. Process
• Registration, classification and risk assessment
• Monitoring and planning
• Approval
• Building
• Testing
• Authorization
• Implementation
• Evaluation

7. Proposed Process
• Registration, classification and risk assessment
• Monitoring and planning
• Approval
• Building
• Testing
• Authorization
• Implementation
• Evaluation