The document discusses challenging employees in the workplace. It defines a challenging employee as someone who disrupts or hinders productivity, whether consciously or subconsciously. It notes that employee dissatisfaction can cause issues like loss of clients, decreased productivity, and increased absenteeism. The document provides tips for dealing with difficult situations and personalities in an objective manner to avoid legal problems or favoritism. It emphasizes giving constructive feedback to strengthen trust and morale while recruiting employee participation in goal setting.