Chaitra Masur has a Masters in Information Management from Syracuse University and a Bachelors in Environmental Science from Sri Jayachamarajendra College Of Engineering in India. She has over 3 years of experience as a Test Analyst and Test Lead at IBM India Pvt. Ltd. where she performed tasks such as database validation, test planning, and defect reporting. Currently, she is working on projects involving database management and resource booking at Bird Library, as well as research analyzing information systems and case studies. Masur has skills in programming, databases, testing tools, and methodologies.

1. CHAITRA MASUR
838 Westcott Street, Syracuse, New York 13210| 315-807-1434| cmasur@syr.edu | www.linkedin.com/in/chaitramasur
EDUCATION
Masters of Science in Information Management, School of Information Studies, Syracuse University, NY May 2017
Relevant Course Work – Managing Information System Projects, Data Admin Concepts and Database Management, Introduction to
Information Management
Bachelor Of Engineering in Environmental Science, Sri Jayachamarajendra College Of Engineering, India | GPA: 3.45 June 2011
Relevant Course Work – Computer Concepts and C programming, Computer aided engineering graphics
ACADEMIC PROJECTS
Database Management to list resources and manage meeting room reservation at Bird Library Sep. 2015 - Present
 Conducted surveys and interviewed stakeholders to identify information that can be put on the app
 Designed a database and a front end interface that enables users to select a resource type and get its location
 Created the design model (ERD) and built a database that enabled users to view and book meeting rooms at Bird Library
 Collaborated with teams to integrate databases across SU campus to fetch resource information for SU Indoor And Outdoor app
Research on Information Systems and Management Sep. 2015 - Present
 Examined and evaluated the case study of baggage handling system at Denver International Airport
 Performed industry analysis of Starbucks using Porter’s five force model and SWOT analysis to gauge competitive edge and evaluate
performance trends
FiberTell acquisition and network upgrade Sep. 2015 - Present
 Analyzed the case problem to developed a project charter ,work breakdown structure and allocated time, resource to estimate project
effort, cost , scope and time using MS Project
 Identified potential risks and its impact and device risk mitigation plans
PROFESSIONAL EXPERIENCE
IBM India Pvt. Ltd, Bangalore, India June 2011 - Dec.2014
Test Analyst - Global Computing Platform (Telecom), IBM Mar. 2014 - Dec. 2014
 Processed daily incremental loads from files to update and refresh databases which served as a data source for 23 applications
 Analyzed functional requirements and created a test strategy to validate application enhancements
 Identified deviation from expected system functionality and reported 2 bugs to stakeholders to rectify data defects in production
 Demonstrated "ETL validation techniques" and discussed problem solving approaches in cross functional application forum
Test Lead - Business Intelligence and Data Exchange (Health Care), IBM Dec. 2012 - Apr. 2014
 Assessed changes in system requirement and documented a test plan and strategy for 9 change requests to verify the
 Clarified queries ,monitored test strategies, delegated work to team members and evaluated team deliverables
 Identified positive and negative test scenarios and created test data for dry run to verify business logic transformation
 Reported and retested bugs and provided sign off presented a test summary report after sign-off
Associate Test Engineer (Financial Services), IBM Mar. 2012 - Dec. 2012
 Overlooked data base validation and ETL Testing for new data warehouse set up for fleet management
 Examined data flow process, 30 mapping documents and business logic transformations rules of 3 entities to translate requirements to
effective test cases
 Justified the implementation of business logic across the subject areas by querying the Teradata warehouse to fetch data
 Collaborated with system test teams to facilitate the integration of all the sub system modules and test interdependencies
 Reported valid defects and requested a fix if the system deviated from its expected behavior
 Inspected data transformation and data accuracy by using benchmarking techniques to maintain data Integrity
Associate System Tester (Retail), IBM Sep.2011 - Mar. 2012
 Evaluated functional and non-functional requirements of online library application that aimed at reduced document search by 30%
 Formulated effective cases and executed functional and regression controls to compare efficiency of the new system
 Compared the new system to the old system to inspect the improvement in efficiency
 Volunteered to participate in ‘Overview of retail business’ to understand retail process and outline key takeaways to the team
TECHNICAL SKILLS
 Software & Tools: MS Office, HPALM-10, RQM, CQ, Informatica 9.1, Datastage 8.7, MS Visio, MS Project
 Languages & Databases: C , Java, SQL, Oracle 11g, Teradata 13.0, MS Access
 Operating System: Unix, Windows, Linux
 IT Processes: Agile, Project Management, SDLC, STLC
 Certifications: ISTQB(International Software Testing Qualification Board) Foundation Level, Oracle 11g:SQL Fundamentals
LEADERSHIP EXPERIENCE
 Volunteer to raise funds by hosting events at SU campus to help Sep. 2015 - Dec. 2015
 Presented an effective test strategy to the client which resulted in IBM winning the Quality Assurance contract Mar 2013
 Carrier Fair Coordinator at Engineering University June 2010 - June 2011