The document discusses various topics related to child maltreatment and protective services, including definitions of different types of child abuse, indicators of abuse, and statistics on perpetrators. It also describes the generalist intervention model for assessment, planning, implementation, and evaluation of services for families where child maltreatment occurs. Crisis intervention approaches are outlined as well as working with diverse groups like older adults, immigrants, and those struggling with substance abuse issues. Empowerment strategies are discussed at the individual, family, organization, and community levels.