The document summarizes a platform called Communities for Cause that connects causes, supporters, and local merchants. It allows supporters to earn donations for causes by shopping at participating merchants. Merchants donate a percentage of associated sales and are promoted to cause supporters. The platform has seen growing user adoption and transactions without any promotion. It provides greater value than existing models by focusing on acquiring merchants once and retaining customers, rather than short-term deals.
At the recent IBM Smarter Commerce Conference, Brian Fetherstonhaugh, Chairman & CEO of OgilvyOne Worldwide, talked about how smart marketers are not only appreciating the full value of customers, but also learning how to drive it. Brian shared experiences on how the emerging fields of Social CRM and Social Commerce can help companies unlock the full value of customers.
Most marketers vastly underestimate the full value that customers bring to their business, and as a result under-invest in their customer relationships. In the digitally empowered world, your customers can be worth far more than it appears on the surface.
Look beyond an individual transaction to deliver an experience that maximizes the entire Lifetime Value of a customer relationship. As customers evangelize your brand, their influence creates an advocacy effect that magnifies the value they create for your business. And as the relationship deepens, you can engage them as co-creators of new products and services to create a mutual value exchange through the collaboration effect.
Gift giving is a universal way to show interest, appreciation and gratitude as well as strength bonds with others. This article has shown the psychological benefit from gift giving and analyzes why people prefer the gift card rather than gift in kind. This is why the Gift Market grows every year with double digit.
Retailers, if not yet started their gift business, should start Now. This document has shown the business benefits can be enjoyed by Retailers to start their gift card program. And more importantly, Gift Card is also the way for Retailer to convey their “Love” message to all of their beloved customers.
The document discusses customer satisfaction and how financial services can improve. It notes that emotions strongly influence customer satisfaction more than rational reasons. While financial services focus on benefits and prices, they do not always form emotional bonds with customers. To better understand and satisfy customers, the document recommends spending time with target audiences to gain insights and then creating products that deliver benefits aligned with those insights, thereby forming deeper emotional connections with customers.
2008 Customer Service Excellence Conference Presentation Finalcfrishholz
The document discusses WaMu's approach to customer service excellence. It notes that WaMu has over 2,000 retail stores and aims to provide convenient banking services. It also recognizes WaMu's high rankings for customer satisfaction. The document outlines that customer service has three key functions: execute fundamentals, manage exceptions, and reinforce brand. It emphasizes that customer experience impacts brand perception and service creates customer experience. The document provides several takeaways on aligning internal service expectations, defining universal service behaviors, establishing common metrics to measure service quality, and ensuring all employees are focused on serving customers.
This document is a presentation from Satori Engine, a retail strategy firm, identifying consumer trends and opportunities for supermarkets. It summarizes several key trends: an aging population is influencing grocery shopping; consumers are increasingly health and environmentally conscious; mobile technologies and one-person households are on the rise; and time-poor consumers demand convenience. The presentation provides examples of foreign supermarkets that are addressing these trends innovatively and concludes by listing Satori Engine contacts.
This document discusses open source workforce development and the role of universities in economic development. It describes how economies have transitioned from those driven by vertical business models to those driven by network models. Universities can support regional economic development in several ways, including by educating students in relevant fields, conducting research that leads to new discoveries and commercialization, and providing consulting services to local businesses. The key roles of universities include supporting existing industries, helping to diversify local economies, and facilitating the development and upgrading of mature industries in a region.
This webinar provided tips on how to destroy your email program in 3 sentences or less:
It suggested sending excessive amounts of email without regard for engagement or unsubscribes, acquiring email lists of questionable quality solely to boost subscriber numbers, and prioritizing social media integration over proven email marketing best practices. The webinar used humor and hyperbole to emphasize the importance of responsible email practices.
This document provides information about foreclosure prevention services offered by MainStreet Capital Housing. It begins with a call to action to contact MainStreet for a free foreclosure prevention consultation. MainStreet employs certified counselors who will analyze the homeowner's situation and set up a plan to help avoid foreclosure. They have success in negotiating with lenders to stop foreclosures. The document then provides background on loss mitigation and various options it can involve like repayment plans, forbearance, loan modifications, and more to help homeowners avoid losing their homes to foreclosure. Contact information is provided to seek a free consultation.
At the recent IBM Smarter Commerce Conference, Brian Fetherstonhaugh, Chairman & CEO of OgilvyOne Worldwide, talked about how smart marketers are not only appreciating the full value of customers, but also learning how to drive it. Brian shared experiences on how the emerging fields of Social CRM and Social Commerce can help companies unlock the full value of customers.
Most marketers vastly underestimate the full value that customers bring to their business, and as a result under-invest in their customer relationships. In the digitally empowered world, your customers can be worth far more than it appears on the surface.
Look beyond an individual transaction to deliver an experience that maximizes the entire Lifetime Value of a customer relationship. As customers evangelize your brand, their influence creates an advocacy effect that magnifies the value they create for your business. And as the relationship deepens, you can engage them as co-creators of new products and services to create a mutual value exchange through the collaboration effect.
Gift giving is a universal way to show interest, appreciation and gratitude as well as strength bonds with others. This article has shown the psychological benefit from gift giving and analyzes why people prefer the gift card rather than gift in kind. This is why the Gift Market grows every year with double digit.
Retailers, if not yet started their gift business, should start Now. This document has shown the business benefits can be enjoyed by Retailers to start their gift card program. And more importantly, Gift Card is also the way for Retailer to convey their “Love” message to all of their beloved customers.
The document discusses customer satisfaction and how financial services can improve. It notes that emotions strongly influence customer satisfaction more than rational reasons. While financial services focus on benefits and prices, they do not always form emotional bonds with customers. To better understand and satisfy customers, the document recommends spending time with target audiences to gain insights and then creating products that deliver benefits aligned with those insights, thereby forming deeper emotional connections with customers.
2008 Customer Service Excellence Conference Presentation Finalcfrishholz
The document discusses WaMu's approach to customer service excellence. It notes that WaMu has over 2,000 retail stores and aims to provide convenient banking services. It also recognizes WaMu's high rankings for customer satisfaction. The document outlines that customer service has three key functions: execute fundamentals, manage exceptions, and reinforce brand. It emphasizes that customer experience impacts brand perception and service creates customer experience. The document provides several takeaways on aligning internal service expectations, defining universal service behaviors, establishing common metrics to measure service quality, and ensuring all employees are focused on serving customers.
This document is a presentation from Satori Engine, a retail strategy firm, identifying consumer trends and opportunities for supermarkets. It summarizes several key trends: an aging population is influencing grocery shopping; consumers are increasingly health and environmentally conscious; mobile technologies and one-person households are on the rise; and time-poor consumers demand convenience. The presentation provides examples of foreign supermarkets that are addressing these trends innovatively and concludes by listing Satori Engine contacts.
This document discusses open source workforce development and the role of universities in economic development. It describes how economies have transitioned from those driven by vertical business models to those driven by network models. Universities can support regional economic development in several ways, including by educating students in relevant fields, conducting research that leads to new discoveries and commercialization, and providing consulting services to local businesses. The key roles of universities include supporting existing industries, helping to diversify local economies, and facilitating the development and upgrading of mature industries in a region.
This webinar provided tips on how to destroy your email program in 3 sentences or less:
It suggested sending excessive amounts of email without regard for engagement or unsubscribes, acquiring email lists of questionable quality solely to boost subscriber numbers, and prioritizing social media integration over proven email marketing best practices. The webinar used humor and hyperbole to emphasize the importance of responsible email practices.
This document provides information about foreclosure prevention services offered by MainStreet Capital Housing. It begins with a call to action to contact MainStreet for a free foreclosure prevention consultation. MainStreet employs certified counselors who will analyze the homeowner's situation and set up a plan to help avoid foreclosure. They have success in negotiating with lenders to stop foreclosures. The document then provides background on loss mitigation and various options it can involve like repayment plans, forbearance, loan modifications, and more to help homeowners avoid losing their homes to foreclosure. Contact information is provided to seek a free consultation.
Identity theft prevention is very importantMark Dennison
Identity theft is a major issue, as it was the number one consumer complaint for calendar year 2013. To help prevent identity theft, consumers should obtain their annual credit reports from www.annualcreditreport.com, which is the official site to get a free credit report each year from the three major credit bureaus.
This document summarizes Keylingo as a translation company that provides tools, technology, and personnel to adapt clients' products and services to any global audience without the bureaucracy of larger competitors. Keylingo offers a personal touch with a focus on quality, value-add, and exceeding expectations. The company has successfully completed thousands of projects for hundreds of businesses and follows a three-step process of specifications, production, and post-project review for continuous improvement. Multiple clients praise Keylingo for superior and on-time work even under tight deadlines.
Mark dennison nathaniel hawthorne slideshowMark Dennison
Nathaniel Hawthorne was born in 1804 in Salem, Massachusetts. He was known for writing romantic fictional novels and short stories, though he denounced the Puritan beliefs of his background in his writings. Common themes in Hawthorne's works included morality, human nature, sinning, redemption, and love. He was skilled at developing both flat and round characters, whose names and associated items he would describe in detail to advance his stories. Some of Hawthorne's most famous works included The Scarlet Letter, The Birth-Mark, Young Goodman Brown, The Minister's Black Veil, and Rappaccini's Daughter.
Let's Rendezvous (LR) is the oldest English speaking club at Hoa Sen University, formed in 2006. It has successfully organized over 20 programs and hundreds of events for students. Some of LR's core programs include the English Speaking Club held monthly and events around holidays. LR brings students together through their motto "Though many we are one Body" and aims to improve members' English skills while having fun through activities like camping trips. With over 21 members and alumni studying abroad, LR has impacted many students over its 5 years of existence.
Este documento presenta una visión sistémica y holística de las empresas. Explica que una empresa debe entenderse como un sistema abierto compuesto por subsistemas en interacción dinámica. Como sistema, una empresa recibe entradas del entorno, las transforma a través de procesos internos y genera salidas hacia el exterior, buscando mantener un equilibrio dinámico. Además, el documento describe las características clave de los sistemas y modelos de organización desde una perspectiva sistémica.
Este documento presenta los productos y servicios de una marca de uñas llamada Organic Nails. Incluye descripciones de monómeros, polvos acrílicos, formas, tratamientos para cutículas y brillo de uñas de la marca, así como instrucciones y presentaciones de los productos. El documento proporciona detalles sobre los componentes, beneficios y usos de cada producto para técnicas de uñas.
Este documento presenta un mapa conceptual de las leyes, organismos nacionales e internacionales que protegen y apoyan a la familia en Colombia. Entre las leyes nacionales se encuentran la Ley 75 de 1968 que dicta normas sobre filiación y crea el ICBF, la Ley 1a de 1976 que establece el divorcio, y la Ley 294 de 1996 que previene y sanciona la violencia intrafamiliar. También se mencionan organismos como el ICBF y leyes internacionales que buscan proteger los derechos de la familia.
Este documento analiza la relación entre las finanzas internacionales y el desarrollo. Explica que aunque las finanzas internacionales podrían contribuir al desarrollo, en la realidad no siempre lo han hecho. Señala que los flujos de capital privado son volátiles y se concentran en países de ingresos medios, mientras que la ayuda oficial para el desarrollo ha disminuido. Concluye que se necesitan reformas para que el sistema financiero internacional apoye mejor los objetivos de desarrollo a largo plazo.
Este documento presenta un mapa conceptual de las leyes, organismos nacionales e internacionales que protegen y apoyan a la familia en Colombia. Entre las leyes más importantes se encuentran la Ley 75 de 1968 que establece normas sobre filiación y crea el Instituto Colombiano de Bienestar Familiar, la Ley 294 de 1996 que previene y sanciona la violencia intrafamiliar, y la Ley 1098 de 2006 que expide el Código de la Infancia y la Adolescencia. El documento también menciona varios organismos nacionales e internacionales que trabajan para
Starbucks aims to engage consumers, partners, and stakeholders in a more meaningful way through multiple communication channels during the holiday season. The goals are to drive more traffic into stores for their special holiday drinks and experience, as well as to create a child-like joy and spark through the holiday experience. Starbucks will leverage their 25th anniversary of their Christmas blend, red cup launch day, global presence, in-store activation, influencer network, and potential CPG tie-ins to achieve these goals over five weeks of holiday wishes engagement.
Capitalizing on Market Changes to Grow Your Card Programs (Credit Union Confe...NAFCU Services Corporation
The ever-changing and almost daily shifts in the market provide enormous opportunities for credit unions to extend their reach by effectively leveraging debit and credit card programs. These programs are highly visible, provide important consumer functionality and drive revenue and membership growth. In this 2012 Strategic Growth Conference session, we get to learn how to combine the messages in the market with your credit union brand to capitalize on this unique time, including promoting card features and functionality necessary to differentiate your credit union. We will also look at an analysis of key performance indicators and industry benchmarking data to see how your credit union stacks up! More info at: www.nafcu.org/vantiv
The document outlines 5 rules for effective display advertising: 1) establish accurate measurement of campaigns, 2) use advanced targeting options to reach the intended audience, 3) optimize creatives through experimentation, 4) leverage retargeting to reconnect with past visitors, and 5) request reports and insights from performance data to improve campaigns.
Identity theft prevention is very importantMark Dennison
Identity theft is a major issue, as it was the number one consumer complaint for calendar year 2013. To help prevent identity theft, consumers should obtain their annual credit reports from www.annualcreditreport.com, which is the official site to get a free credit report each year from the three major credit bureaus.
This document summarizes Keylingo as a translation company that provides tools, technology, and personnel to adapt clients' products and services to any global audience without the bureaucracy of larger competitors. Keylingo offers a personal touch with a focus on quality, value-add, and exceeding expectations. The company has successfully completed thousands of projects for hundreds of businesses and follows a three-step process of specifications, production, and post-project review for continuous improvement. Multiple clients praise Keylingo for superior and on-time work even under tight deadlines.
Mark dennison nathaniel hawthorne slideshowMark Dennison
Nathaniel Hawthorne was born in 1804 in Salem, Massachusetts. He was known for writing romantic fictional novels and short stories, though he denounced the Puritan beliefs of his background in his writings. Common themes in Hawthorne's works included morality, human nature, sinning, redemption, and love. He was skilled at developing both flat and round characters, whose names and associated items he would describe in detail to advance his stories. Some of Hawthorne's most famous works included The Scarlet Letter, The Birth-Mark, Young Goodman Brown, The Minister's Black Veil, and Rappaccini's Daughter.
Let's Rendezvous (LR) is the oldest English speaking club at Hoa Sen University, formed in 2006. It has successfully organized over 20 programs and hundreds of events for students. Some of LR's core programs include the English Speaking Club held monthly and events around holidays. LR brings students together through their motto "Though many we are one Body" and aims to improve members' English skills while having fun through activities like camping trips. With over 21 members and alumni studying abroad, LR has impacted many students over its 5 years of existence.
Este documento presenta una visión sistémica y holística de las empresas. Explica que una empresa debe entenderse como un sistema abierto compuesto por subsistemas en interacción dinámica. Como sistema, una empresa recibe entradas del entorno, las transforma a través de procesos internos y genera salidas hacia el exterior, buscando mantener un equilibrio dinámico. Además, el documento describe las características clave de los sistemas y modelos de organización desde una perspectiva sistémica.
Este documento presenta los productos y servicios de una marca de uñas llamada Organic Nails. Incluye descripciones de monómeros, polvos acrílicos, formas, tratamientos para cutículas y brillo de uñas de la marca, así como instrucciones y presentaciones de los productos. El documento proporciona detalles sobre los componentes, beneficios y usos de cada producto para técnicas de uñas.
Este documento presenta un mapa conceptual de las leyes, organismos nacionales e internacionales que protegen y apoyan a la familia en Colombia. Entre las leyes nacionales se encuentran la Ley 75 de 1968 que dicta normas sobre filiación y crea el ICBF, la Ley 1a de 1976 que establece el divorcio, y la Ley 294 de 1996 que previene y sanciona la violencia intrafamiliar. También se mencionan organismos como el ICBF y leyes internacionales que buscan proteger los derechos de la familia.
Este documento analiza la relación entre las finanzas internacionales y el desarrollo. Explica que aunque las finanzas internacionales podrían contribuir al desarrollo, en la realidad no siempre lo han hecho. Señala que los flujos de capital privado son volátiles y se concentran en países de ingresos medios, mientras que la ayuda oficial para el desarrollo ha disminuido. Concluye que se necesitan reformas para que el sistema financiero internacional apoye mejor los objetivos de desarrollo a largo plazo.
Este documento presenta un mapa conceptual de las leyes, organismos nacionales e internacionales que protegen y apoyan a la familia en Colombia. Entre las leyes más importantes se encuentran la Ley 75 de 1968 que establece normas sobre filiación y crea el Instituto Colombiano de Bienestar Familiar, la Ley 294 de 1996 que previene y sanciona la violencia intrafamiliar, y la Ley 1098 de 2006 que expide el Código de la Infancia y la Adolescencia. El documento también menciona varios organismos nacionales e internacionales que trabajan para
Starbucks aims to engage consumers, partners, and stakeholders in a more meaningful way through multiple communication channels during the holiday season. The goals are to drive more traffic into stores for their special holiday drinks and experience, as well as to create a child-like joy and spark through the holiday experience. Starbucks will leverage their 25th anniversary of their Christmas blend, red cup launch day, global presence, in-store activation, influencer network, and potential CPG tie-ins to achieve these goals over five weeks of holiday wishes engagement.
Capitalizing on Market Changes to Grow Your Card Programs (Credit Union Confe...NAFCU Services Corporation
The ever-changing and almost daily shifts in the market provide enormous opportunities for credit unions to extend their reach by effectively leveraging debit and credit card programs. These programs are highly visible, provide important consumer functionality and drive revenue and membership growth. In this 2012 Strategic Growth Conference session, we get to learn how to combine the messages in the market with your credit union brand to capitalize on this unique time, including promoting card features and functionality necessary to differentiate your credit union. We will also look at an analysis of key performance indicators and industry benchmarking data to see how your credit union stacks up! More info at: www.nafcu.org/vantiv
The document outlines 5 rules for effective display advertising: 1) establish accurate measurement of campaigns, 2) use advanced targeting options to reach the intended audience, 3) optimize creatives through experimentation, 4) leverage retargeting to reconnect with past visitors, and 5) request reports and insights from performance data to improve campaigns.
Driving Sales without Discounting; Card-Linked OffersCartera Commerce
Held on May 24th, this webinar titled, "Card-Linked Offers; Driving Sales without Discounting" was presented by Madeline Aufseeser of Aite Group and Kevin McCarthy from Cartera Commerce. This webinar was available through Multichannel Merchant and Chief Marketer, and highlights card-linked offers, the industry's response to this emerging approach to in-store engagement, as well as sharing customer case studies.
What do customers really want in their mobile experience?High Start Group
Mobile commerce is disrupting the customer lifecycle through mobile apps. Apps allow price comparisons, mobile payments, self-checkout, shopping on the go, and bringing online experiences into the real world. This benefits consumers through convenience and savings, retailers through increased sales and loyalty, and advertisers through new targeted advertising opportunities. Mobile commerce is growing rapidly across categories like clothing, beauty, and household goods.
This final project report summarizes the work of the Blink Traffic team in developing a mobile application to provide real-time traffic information in developing countries. The team interviewed leaders in traffic data services and consumer traffic applications, surveyed potential corporate and consumer customers, and determined their initial product idea of targeting corporations was not viable. They pivoted to focus on individual commuters as their target market and found strong interest in social and gaming features to drive engagement with the app.
Silverpop: Taking Loyalty Beyond the DiscountSilverpop
This document discusses taking loyalty marketing beyond simple discounts. It suggests six new tactics for loyalty programs: 1) using social media to provide a more personal experience, 2) rewarding customers based on their affinities rather than just purchases, 3) enhancing the mobile experience, 4) factoring in customer locations, 5) scoring customers like marketing leads, and 6) using an open architecture to partner with other brands to deepen understanding of customers. The document argues that today's customers, especially younger generations, value online reputations and experiences over simple coupons.
The document summarizes a webinar on overcoming challenges in using analytics to turn data into profits. It discusses identifying unique customers, differentiating them by needs, interacting with customers efficiently through multiple channels, and customizing experiences. It also covers measuring return on customer and using data to understand lifetime value. Challenges include access to clean, accurate data, leveraging data for high-value activities, and gaining support by proving ROI.
With more than 45% of all customers accessing product information via web sites, mobile devices and social channels before ever entering a store, the role of the merchant must continue to evolve.
More than ever before, merchants must strive to reach shoppers on a personal level and customize the shopping experience within all shopping channels. Today’s high performance retailing solutions provide critical answers that will guide retailers towards profitable encounters with each shopper.
10 tips to improve your loyalty marketing program PLUS 5 reasons to kill itJay Weinberg
For companies that have or are considering a loyalty marketing program, this presentation provides 10 best practice tips for ensuring success, and 5 bad-practice tips to avoid.
The document discusses the top 5 marketing challenges companies may face: 1) understanding and utilizing big data, 2) leveraging the convergence of social, local, and mobile ("SoLoMo"), 3) creating valuable content marketing, 4) optimizing transactional marketing messages, and 5) implementing conversational marketing to build long-term customer relationships. It provides an overview and examples of each challenge.
Success In The Subscription Economy - Brian Bell, CMO of ZuoraBrent Leary
The document discusses the rise of the subscription economy and how it requires businesses to adopt a relationship-driven model focused on recurring revenue. It notes that by 2015, 35% of global 2000 companies will generate revenue through subscriptions. It outlines how consumers and industries are embracing this model and lists examples. The document argues that the subscription economy necessitates different strategies for acquiring, maintaining, and increasing customer value over multiple orders and a lifetime. It also requires integrated systems to help businesses optimize processes to grow, flow and track the key metrics of retention, recurring profit margin, and growth efficiency.
This document discusses Richard Bustillo's journey to improve his dealership's social media presence and customer experience. It begins by examining the problems with the dealership's outdated and negative social media presence. It then details the development of a new social media strategy, including simplifying customer experiences, consistent branding, and leveraging employee relationships. The strategy aims to generate positive local interactions, be sustainable, and integrate social media into the overall marketing approach. It focuses on quickly addressing customer concerns and using social platforms to enhance the dealership's reputation.
This document discusses organizational buyer behavior and business-to-business marketing. It begins with an outline of topics to be discussed, including the differences between B2B and business-to-consumer marketing, potential weaknesses of the marketing concept, and important trends in marketing thinking and practices. Case studies are then presented on marketing strategies for a new restaurant and stabilizing sales for a small fan manufacturer. The document concludes with frameworks for understanding factors that influence organizational purchasing decisions.
This document discusses the benefits of donating complex assets to charity. It notes that most wealth in the US is held in private businesses and other complex assets, and these assets provide an opportunity for tax-efficient charitable giving when donated. Donating complex assets allows donors to claim a fair market value tax deduction and provides immediate support to charities. The document provides examples of complex assets that can be donated and considerations for doing so, and outlines strategies for donating assets while still operating a business or in advance of exiting a business. It notes various parties benefit from these donations.
Intelligent retail business transformationKelvin Tai
This document discusses challenges facing retailers and how a stored value solution from Ceridian can help address them. It outlines increasing operating costs, a lack of measurable marketing tools, and decreasing customer loyalty as common retailer challenges. Ceridian's solution leverages prepaid cards to boost sales, enable accurate targeted marketing, and improve the payment experience. Case studies show the solution increasing sales by over $30 million for one retailer and driving over 30,000 return visits for another. Ceridian has over 20 years of experience in prepaid solutions, serving over 650 clients across 45 countries.
This document outlines Richard Bustillo's strategy for improving the social media presence of Rick Case Honda. It begins by examining the dealership's previous weaknesses in social media, such as out-dated posts and lack of a consistent strategy. It then details the new strategy, which includes simplifying the customer experience, leveraging the dealership's large customer base and employee relationships, promptly addressing any negative feedback, and using video production to promote the dealership's culture and advantages online. The goal is to make the customer experience online match the positive reputation the dealership has offline.
This document outlines Richard Bustillo's strategy for improving the social media presence of Rick Case Honda. It begins by examining the dealership's previous weaknesses in social media, such as out-dated posts and lack of a consistent strategy. It then details the new strategy, which includes simplifying the customer experience, leveraging the dealership's large customer base and employee relationships, promptly addressing any negative feedback, and using video production to promote the dealership's culture and advantages online. The goal is to make the customer experience online match the positive reputation the dealership has offline.
Loyalty programs are used to acquire new customers, increase spending of existing customers, improve retention rates, and shift spending to higher margin products. There are now over 1.8 billion loyalty program memberships in the US, though many members are inactive. Relevance, reducing complexity, and reinforcing choices are key principles of loyalty marketing. Understanding customer profitability beyond just loyal customers is important, as the bottom 30% of customers can reduce overall profits. Future loyalty programs will focus on segmentation, tiering, broadening relationships across purchases, instant rewards, and coalition programs with multiple companies.
Engaging connected shoppers armed with virtually unlimited technology requires updated loyalty practices that reflect individual preferences, affinities, and interactions. This presentation discusses the state of loyalty today as well as tips for developing programs that lead to loyalty-building engagement.
1. Connecting the causes you care about with the places you shop . . .
Executive Summary
November 30, 2012
2. Consumers want to support causes that matter to them via
their day-to-day purchases
92% . . . of Moms want to “Buy a product in which a portion of sales goes to the
support of the cause or issue”
93% . . . of Moms are likely to switch brands for a product or company that
supports a cause they care about
70% . . . of consumers would be willing to travel 11 minutes to go to a specific store
to purchase a product that supports a cause they care about
Sources: The Cone Cause Evolution Study, 2010; The “Do Well Do Good” Public Opinion Survey on Cause Marketing, 2010
Proprietary and Confidential Property of
December 11, 2012 2
Communities For Cause, Inc.
3. This trend is clear
Our platform brings this to a local level
Proprietary and Confidential Property of
December 11, 2012 3
Communities For Cause, Inc.
4. “Scrip” and “daily deal” models allow consumers to support
causes/schools through their spending – a $15B industry
Existing models . . . . . . shortcomings . . . We have a better solution
Small percentage of sales goes to causes Higher value to Merchants
(4% or less)
Focus on new and loyal customers
Traditional scrip focuses on nat’l retailers
who place little value on acquiring local A better User Experience
customers
We eliminate cards and breakage
Some do not acquire new customers but
only track existing ones – limited value to
Greater return – less effort for Causes
merchants
More than 3-4X improvement
Promoting, selling and tracking of cards is a
lot of work for causes with little return
Additional revenue streams
The user experience is poor and often Leverage mobile technology
results in breakage (10-25% of
cards/coupons go unused)
“Daily deal” sites do not create customer
loyalty
Proprietary and Confidential Property of
December 11, 2012 4
Communities For Cause, Inc.
5. “Communities for Cause” connects Causes, their Supporters
and Local Merchants
Participating Merchants are promoted within the cause membership and, in
return, donate a percentage of associated sales
Local
Merchant
3 1
Supporters shop with local Merchants offer a donation
merchants to earn donations as a percent of each sale
Supporters Cause
2
Causes promote local
merchants to their members
We retain 20% of donations as a processing fee
Proprietary and Confidential Property of
12/11/2012 5
Communities For Cause, Inc.
6. How it works
1 Find offers by category 2 Register your
or location purchase as you shop
Confirm donations with See your efforts making
3 4
a QR code a difference
December Proprietary and Confidential Property of
11, 2012 6
Communities For Cause, Inc.
7. We made notable progress in a very short time
Timeline Causes – Partial List
(70+ represented in Orange County Area)
• Nov. '11: Company formed Education Medical
• Dec. '11: Beta product (iPhone) • Irvine Public Schools Foundation • American Red Cross
• Jan. '12: Pilot launch with 1 school (all 32 public schools in Irvine) • Beckstrand Cancer Foundation
• Mar. '12: v1 Product (iPhone and • The Pegasus School • Cure Duchenne
Android) • Huntington Beach Educational Foun. • Leukemia & Lymphoma Society
• Mar-May ’12: Initial rollout across • Kaiser Woodland Schools Foun. • Moving Hearts Foundation
memberships in Orange County • Fountain Valley Educational Foun. Youth Development
US Armed Forces • YMCA Newport Mesa
• The Injured Marine Semper Fi Fund • Big brothers, big sisters
Merchants – Partial List
(120+ represented in Orange County Area)
Restaurants For Kids For Moms Auto
• Pascal • Mathnasium • Lugano Diamonds • OC Buick, Cadillac, GMC
• Café Jardin • Pump it up • Armando – A Joshua • Pristine Motors
• Chili’s • 5 Seas for Kids Christopher Salon Wines and Spirits
• Jersey Mike’s • Music and the Arts for Kids • Nails by Kim • Main Street Wine Company
• Wingstop • Studio Fusion • 5 Seas Boutique • Rolfs Wine
• Roundtable Pizza Snacks and Treats • Verbania Boutique Household
• Lamppost Pizza • 33 Degrees Sports and Recreation • Crystal Coast Optometry
• Red Brick Pizza • Juice it Up! • Two Wheels One Planet • College Nannies & Tutors
• Subway • Baskin Robbins Bicycles • Critter Clipper
• Zpizza • Crown Cleaners
Proprietary and Confidential Property of
December 11, 2012 7
Communities For Cause, Inc.
8. And usage is accelerating with zero promotion
1,000 users . . . 1,000 transactions . . . And 10,000 searches
Downloads Transactions
Mobile App Searches
1000 10000
900 9000
800
8000
700
7000
600
6000
500
5000
400
4000
300
3000
200
2000
100
1000
0
0
$215,000 in Merchant Sales in 8 months
Proprietary and Confidential Property of
December 11, 2012 8
Communities For Cause, Inc.
9. The pilot verified key assumptions
What we learned . . .
• 50% of users logged-on over multiple months (2+ months)
• We drive incremental sales for merchants
(avg. 14 per merchant, highest is 112)
• High retention – haven’t lost a single merchant
• High adoption – 40%+ in some schools
• Broadly relevant to causes and merchants
• Merchant acquisition at <$300 is feasible
• Bounty is an effective vehicle to incent causes in acquiring merchants
($150/merchant)
• No resistance to our 20% processing fee
Proprietary and Confidential Property of
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Communities For Cause, Inc.
10. We provide greater and sustainable value to all constituents
Merchant • Merchants are acquired once and remain on the platform (i.e., no re-acquisition)
Acquisition • Risk free value proposition (i.e, only make donations when you get a sale)
“Compelling” • Loyalty-driven value proposition (i.e., not mercenary bargain shopping))
User • Co-marketing with causes for cost effective acquisition
Acquisition • Greater adoption rates (e.g., opt-in, download, transact)
“Near zero • Our platform powers the cause’s program (i.e., we’re in the background)
cost”
Consumer • No breakage (i.e., unredeemed coupons or gift-cards)
Experience • Mobile app to stay “top of mind” (e.g., alerts, notifications, LBS)
“Frictionless” • Empowes users to support their cause when and where they want (i.e., on the go)
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11. Our model has notable advantages
Groupon MOGL CfC
Consumer Bargain shopper Mixed – loyalty rewards Shop for your cause
and cause marketing
Proposition
Merchant Entice bargain shoppers Loyalty – to merchants or Incremental sales from
to sample the platform? loyal customers
Proposition
User Acquisition $30 $12 $2-3
Merchant $4000+ $2500+ $200-300
Acquisition “offer by offer” “Feet on the street” Acquire once
“Causes as a channel”
Quarterly $15 $12-20 $27
Rev/Customer
Margin 39% 30% 56%
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12. Financials
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13. Seed round
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14. Management Team
Carlos Aguilar Jennifer Aguilar Gary Allhusen
Co-Founder Dir. of Community Co-Founder
CEO Chairman
Ernst & Young The Pegasus School OC school
• Global Mkts Leader • Scrip fundraising chair • board member,
• Customer Strategy Special Olympics development committee
The Walt Disney Co. • Volunteer manager Silver Bridge Associates
• VP Marketing & Alliances Cap Gemini • CEO, IT Services
• VP New Media & Technology • Mgr Software Devpmt Caneum, Inc
A. T. Kearney Ernst & Young • COO, IT Services Startup
• Technology Strategy • Mgr Software Devpmt EDS and A. T. Kearney
• Principle, IT Strategy.
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15. Advisory Board
Lawrence Aldridge Jeff Goffman Erik Anderson Aaron Sloman
Advisor Advisor Advisor Advisor
• GM Perficient SW Devpmt
• Chief Alliance Officer, • CEO Integrated Oncology • Pres. – Anderson Financial • Founder SpeakTECH
UnitedHealth Network • Pres - A. Gary Anderson • Fmr Sr. Technologist Microsoft
• Fmr SVP Alliances, Disney • Founder Oncure Medical Family Foundation
• Fmr VP Global Sourcing, • Founder US Diagnostic • Former VP Trading,
Disney • Fmr Chair Amer Cancer Directors Mortgage
• Fmr Chief Procurement Society • Tech investor/advisor
Officer, ARCO CMC, Parallax, Savant
Kurt Mulville Rob Dang Jeff Sakaguchi Pat Wilkison
Advisor Advisor Advisor Advisor
• Partner at Orrick • Partner Fortis General Counsel • Chair. American Red Cross LA • Marketing Western Digital
• Tech startup advisor – Zynga, • Fmr Accenture Partner • Tech investor/advisor
Yahoo, mFoundry, et. al. • Fmr McKinsey & Co. Blackbook, Cirro, Predixion
• Technology Executive Software, Flowsearch,
twtMob, Moberitus,
GenieDB, LegacyDirect
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