Ahmed Abd Elhamed completed an online course on customer relationship management (CRM) through HP LIFE e-Learning on January 4, 2015. The course, which took approximately 1 hour, covered why CRM tools are beneficial and how to use contact management software as a CRM tool for one's own business. Ahmed received a certificate of completion that was signed by the Director of Economic Progress at HP and the Vice President and Director of Health and Technology at the Education Development Center.