Corporate Collection Services is a privately owned collections agency founded in 1974 located in Cleveland, Ohio. They have over 33 years of experience in collections and offer a variety of collection services including first party collections, third party collections, accounts receivable reduction, and consulting services. They have a staff of professionally trained representatives and a five step collection process.

1. 23550 Commerce Park Suite 500 Cleveland, Ohio 44122 Drew Grdina, President – 216.702.3184 Jim Mitch, Vice President of Operations – 216.702.3186 Specialists in Outsourcing, Collections & Consulting

2. Who We Are: Company Background Privately owned and founded in 1974 Located in Beachwood, Ohio since 1974 Two Call Centers in Beachwood, Ohio Capacity for Growth Inbound / Outbound Contact Center

3. Value Proposition 33 Years of Successful Collection Performance Reporting of Results/Scorecard Continuous Improvement Process Analysis Recommendations Implementation

4. Product Offerings: Nationwide Financial Services Commercial Consumer Healthcare Government DSO Accounts Receivable Reduction Business Process Outsourcing (BPO) First Party Collections Third Party Collections Consulting Services Second Placement Service Legal Contingency Collections Purchase of Receivables Litigation Services Licensed, Insured, Bonded FDCPA Compliant Mailing and Letter Services Voice Broadcast Messaging Five Step Collection Process Revenue Cycle Management Collection Staff Development Training Programs “The Art of Getting Paid” Virtual Agent Programs

5. Business Process Outsourcing DSO Accounts Receivable Reduction Program (days sales outstanding) First Party Outsourcing Third Party Collections

6. Client Logos:

7. DSO Accounts Receivable Reduction Model Significant Increase of Cash Flow Educate Customers of Paying Within Policy Terms Educate Customers on How to get Released from Credit Holds Identification and Resolution of Customer Service Issues Coverage of Total Portfolio of Accounts Professionally Trained Representatives Working off Clients System Early Intervention with Customers Creating Positive Relationships

8. DSO Clients Invacare Applied Industrial Technologies Pearson Education Samson Industrial Mac Tools FirstCommunications Meier Transmission

9. First Party Collections Excel Communications (Philippines) LifeWatch Washington Gas & Energy Services Dobson Communications FedEx/Kinkos Quill Corporation (Staples) North Ohio Heart Center

10. Third Party Collections Key Bank America Online (AOL) Fedex/Kinkos RCN Communications Qwest Communications CheckFree Pepsi Americas

11. Third Party Collections State of Ohio Lawson Products Geauga Savings Mac Tools Dobson Cellular Reliable Corporation (OfficeMax)

12. Five Step Collection Process Client Internal Process – or – First Party Outsourcing of Collections Third Party Traditional Collections Skip tracing and Credit Bureau Services Legal Contingency Collections Legal Department and Litigation Services, Including International

14. Business Revenue Cycle Management Mass Market Sales Telesales Door to door sales Mail (direct or electronic) Enrollment Manual Client Solution Interface/Web Integration Customer Care Billing Questions Service Questions Renewal Credit and Collections 1 st Party Collections 3 rd Party Collections

15. Consulting Services Process Management Assessment Root Cause Analysis & Continuous Improvement Methodology Recovery Prediction/Metrics & Reporting Staff Development and Training Technology Assessment Agency Comparison Programs

16. “ Our Product is Our Voice”

17. Monitoring Process Template

18. CCS Security H.I.P.P.A Compliant Multi-Layered Data Protection Two Tier Deployment for Anti-Virus Security All computers behind a UTM (Unified Threat Management) Firewall, which is constantly scanning and inspecting all traffic for IDS/IDP/Spy Ware/Anti-Virus Outsourced the Security of the Network Perimeter to NCS DataCom. NCS provides a Network Management and Monitoring Service

19. CCS Technology: Avaya Definity G-3SI Phone Switch / PBX Five Outbound / Inbound blended T1 Circuits Six Outbound only T1 Circuits Three Voice Over IP circuit connectivity from main and sister sites

20. Thank you for taking the time to review this information on Corporate Collection Services, Inc. 23550 Commerce Park Dr. Suite 5000 Cleveland, Ohio 44122 216-702.3184 Corporate Collection Services, Inc. Drew Grdina, President – 216.702.3184