Introduction to CCO Global - Global Customer Experience & Strategy with a Digital Focus

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targeting

3. create & keep
“
”
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negative 46.3%
positive 22.5%
“
”

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“a necessary evil”

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TRUE GLOBAL CAPABILITY: DEEP EXPERIENCE IN DIGITAL: TURNKEY RESULTS:
TRULYTENETS
Having worked in 65+ markets
around the world with over 40+
global brands, we can offer a level
of experience & acumen not seen
within the typical consulting
company or agency.
Our founder has been involved in
working with numerous
multinationals on global digital
strategic projects since 1991
(including mobile, eCRM, social
media, data, web, etc.)
The use of an experienced multi-
disciplined team that can produce
both impactful insights and a
structured road map to
comprehensive solutions in a short
period of time -- all while meeting
the needs & stated long-term
project goals with a straightforward
one-stop resolution.
WHYTHISISIMPORTANT?
Existing global consulting firms still
attempt to “sell knowledge” to
their clients - and limit themselves
to developing repetitive versions
of ineffective local strategies with
unproven personnel, where we
believe that decades of hands-on
experience & wisdom combined
with understanding of the global
scope of business fit the true
needs of our clients.
The vast majority of the flow of
information to & from customers is
currently controlled through the
digital channels (big data, social
media, email, eCRM, loyalty, sales,
etc.) - and to understand & interact
with your customers, you will need
to fully comprehend, plan &
effectively execute in these areas.
Companies don’t have the time or
the budget to pay for consultants to
learn on the job while they should
be working on solving the problems.
Our skilled experts can both identify
& start on the path to providing
trouble-free one-stop solutions to
the problems from day one.

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40+% 15%
ROI
$12 million
$86 Billion USD

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“customer-centric”

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“CCO Global Truly Tenets”

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•
•

13. best
businessfor the
is
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Improved sales Reduced operating & marketing costs
Superior customer acquisition, retention & satisfaction
Targeted new product development “Feel Good” PR opportunities

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