SlideShare a Scribd company logo
www.service-design-network.org/sdgc/2018#SDGC18 @SDGC2018 @SDNetwork
Servicing A Sea Change
Cathy Tobin | Virgin Voyages
SERVICING
A SEA CHANGE
CRUISE INDUSTRY
400 SHIPS IN 2017
27 NEW ONES IN 2018
24 MILLION+ PASSENGERS
1 MILLION+ EMPLOYEES
Industry
Outlook
THE VIRGIN
HERITAGE
VIRGIN HERITAGE
GLOBAL PRESENCE
40+ YEARS HISTORY
MULTI-INDUSTRY
The Virgin
Universe
VIRGIN HERITAGE
I never wanted to go on
a cruise, but I want to go
on this one. We love to
create quality products
that are fun, fun, fun –
and we’re planning to
create tables on board
that are strong enough
to dance on.
CAPTAIN RICHARD BRANSON
VIRGIN HERITAGE
The Virgin
Difference
ADULT-BY-DESIGN
DISRUPTIVE DESIGN
SUSTAINABILITY INITIATIVES
TECHNOLOGY
CREW- & SAILORS-FIRST APPROACH
AN EPIC SEA CHANGE FOR ALL
OUR PURPOSE
By putting our Sailors & Crew first,
and listening to what they have to
say, we’re designing an experience
that will elevate sea travel in ways
never thought possible before.
An Epic Sea
Change
for All
THE MODERN
ROMANCE OF SAILING
TECHNOLOGY
Technology
Richard’s Rooftop
ROOFTOP SPACE
SPACES
The Dock
ROOFTOP SPACE
SPACES
The Athletic Club
ROOFTOP SPACE
SPACES
Redemption
INSIDE SPACE
SPACES
PLANET
Sustainability
Initiatives
The Scarlet
Squad
INCLUSIVENESS
RESPONSIBLE REBELS
Responsible
Rebels
Virgin Voyages
Employees Crew Members
are Responsible Rebels
Servicing a
Sea Change
Cathy Tobin
VirginVoyages.com
www.service-design-network.org/sdgc/2018#SDGC18 @SDGC2018 @SDNetwork

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