2. METROPOLIS RESELLERS www.metropolis.com
THE BEST MARGIN IN THE INDUSTRY
Resellers receive 40% margin on product
and 100% margin on installation and
training.
EASY INSTALLATION
Less than 20 minutes to install, and
24/7 live support from Metropolis.
RESIDUAL INCOME
40% margin on support sales, EVERY
YEAR!
| Reseller Partners| An Easy Fix for Added Margin| 2012 2
3. WHY METROPOLIS www.metropolis.com
Our solutions solve problems your customers face everyday
Decrease Improve Cut Increase
liability productivity expenses Revenue
| Reseller Partners| An Easy Fix for Added Margin| 2012 3
4. METROPOLIS PRODUCTS www.metropolis.com
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For Businesses For Hotels For Call Centers
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• 911 Alerts • Customize Bill Back • Cradle-To-Grave Views
• Toll Fraud Detection • PMS Integration • Call Recording Module
• Trunk Analysis • VoIP Hacking Detection • Monitor Hunt Groups
• Automated Reporting • Hot Spot Map • Multi-Site Capacity
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5. WHO NEEDS IT? www.metropolis.com
W NEEDS
HO
METROPOLIS
PRODUCTS?
Every Business Needs
a Dashboard
| Reseller Partners| An Easy Fix for Added Margin| 2012 5
6. SELLING THE TOTAL SOLUTION www.metropolis.com
Positioning: NEW & Existing Business
1. Previous clients = Gold mine for potential add-on business
2. Bundle Metropolis products on every quote
3. Setup a demo with Metropolis and your customer
4. Focus on the following vertical markets:
| Reseller Partners| An Easy Fix for Added Margin| 2012 6
7. KEY QUESTIONS TO ASK www.metropolis.com
Key Questions: OfficeWatch and ProfitWatch
1. 911 Emergency Calls – Does your company have a paper trail and a way to
alert if someone dials 911?
2. Track Sales Calls – How can your company improve what you cannot
measure? How do you track productivity of your employees?
3. Marketing Call Tracking – Do you know which marketing campaigns are
bringing in the most revenue?
4. Bill Back – Does your company bill back
by department or to your clients?
5. Toll Fraud – How do you prevent and
notify management of employee
phone abuse or VOIP Hacking?
| Reseller Partners| An Easy Fix for Added Margin| 2012 7
8. KEY QUESTIONS TO ASK www.metropolis.com
Key Questions: AgentWatch
1. Multi-Site Capacity – Do you have one contact center application to manage
your hunt groups from multiple sites?
2. Cradle to Grave – Does your company have the data needed to reduce your
abandoned calls?
3. Intuitive Dashboard – Can you monitor
your current service levels in real-time?
4. Hunt Group Statistics – How do you
track productivity of your agents?
5. Call Recording Module – Are you able
to easily record and retrieve calls
for agent coaching/feedback?
6. Threshold Alerts – Are you alerted
when your calls begin to back up so
you can correct the situation?
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9. WE ARE HERE TO HELP www.metropolis.com
1. 24/ SUPPORT
7
24/7 Technical support for your client
is included for one year with their purchase
01
2. SALES SUPPORT 02
Demos on demand to help you close 03
the sale
3. TRAINING
Monthly webinar end-user training for
your client and sales training for your
staff
| Reseller Partners| An Easy Fix for Added Margin| 2012 9
10. HIGHEST MARGIN www.metropolis.com
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12. MAKING IT EASY
W are here to help you every step of the way.
e
Request a Quote
Schedule a Demo
Submit an Order
| Reseller Partners| An Easy Fix for Added Margin| 2012 12
13. THANK YOU
Next Steps
FOR YOUR • Call Johanna
TIME!
(questions, quotes, sales collateral)
• Setup a Demo
• Attend Part 2:
Johanna Monsignore The Avaya Dashboard:
954.414.2900 x 656
Unveiling your Data
jmonsignore@metropois.com
| Reseller Partners| An Easy Fix for Added Margin| 2012 13
