This document contains answers to questions about Tesco PLC's global operations and leveraging knowledge across cultures. It discusses how Tesco adapted strategies to local markets in Thailand and South Korea but failed in the US and France by not localizing appropriately. Global teams can share best practices, but cultural training is needed to overcome differences. Communication, language skills and understanding different management styles are important for cross-cultural collaboration. Companies can stimulate cultural change and innovation by encouraging knowledge sharing across borders.

1. Assignment on
Case: Tesco PLC: Leveraging Global Knowledge
Submitted To
Submitted By
Date of Submission: 15/12/2017
Department of Business Administration

2. Case: Tesco PLC: Leveraging Global Knowledge
1.The United states and France are more culturally similar to the UK than are
Thailand and south Korea, yet Tesco failed in the former two and has been
highly successfulin the later two. How might you explain difference?T
Tt
Ans:Tesco realizes that business strategies that were successful in the UK would only be
successful if they were given a local flavor.The company learned that it was imporant to hire
local staff.Also in france , sophisticated and fashionable customers did not like the garments
styled in a typically British manner.While in the United States , Tesco focused on ready meals
that required higher spending as compared to ordering takeout or cooking from scratch.This
was a habit in Europe, but not in the U.S and unfortunately they attempt to introduce this concept
during the recession,when many people had time and little mony.(LO:2,Learning Outcome:
Understanding methods for learning about cultural environments, AACSB : Multicultural and
Diversity Understanding)
2.What is role of global teams in sharing best training across a firms global
operations? whatadvice would you give to make the teams more effective?
Ans: As this teams came together , their diverse background, perspective , and experiences
enable the business to gain a deeper knowledge of products and services and how to create and
deliver them. Because many of these teams come from diverse cultures, it may be difficult for
individuals to interact with each other. So I might suggest a form of cultural awareness and
sensitivity training to make these teams more effective. .(LO:2,Learning Outcome: Grasp the
major cause of cultural difference and change, AACSB : Reflective Thinking)
3.What cultural skills sets are needed for individuals from multiple cultures to
share best practices acrossthe global group?
Ans: Companies are more global and employee groups more diverse than ever before. Being a
good communicator is important ,learning a language may be a good start in improving cultural
communications skill, but it is not enough. It also need to pick up of nonverbal skills because it is
an important part of getting to know how other cultures convey messages .Also , gestures may
mean completely different things. Cross cultural competence also come into play in management
style. Example: Participative management may not be the best solution to use in some settings.
.(LO:2,Learning Outcome: Recognized the complexities of cross cultural information
differences , especially communications AACSB : Multicultural and Diversity Understanding)

3. 4.What are some things an MNE can do to facilitate knowledge sharing and
globalintegration across it globalbusiness?
Ans: Actively managing organizational knowledge can stimulate cultural change and innovation
by encouraging the free flow of ideas. In this complex global business environment ,these
program should be designed to help managers embrace change and encourage ideas and insight ,
which will often lead to innovation.(LO:2,Learning Outcome: Grasp the major cause of cultural
difference and change, AACSB : Reflective Thinking)
5. How would this business model translate into policies of recruitment,
training and development , careermanagementacross the group?
Ans: I honestly believe as though it would translate fairly well. While there would be issues in
that it is a different focus, I think that knowing the culture in general would aid in gearing these
practices towards the needs of the local culture.
Bonus:
1. In the contest of global retailing , describe what you think is meant by
“Utilizing the skills and the scale ofgroup?
Ans: Tesco realized that business strategies that were successful in the UK would only be
successful if they were adapted to the local market. They realized that it was important to hire
local staff in many of the management positions taking advantage of their expertise, and to also
adapt product offering to local market tastes.(LO:2,Learning Outcome: Discuss behavioral factor
influencing countries business practices, AACSB : Multicultural and Diversity Understanding)