SlideShare a Scribd company logo
Case Study:
Dante and Tiffany both work for an advertising company and
were assigned a new account together. Their manager, who was
very intimating with a loud, assertive voice, instructed them to
create a proposal for the new customer which included a design
for a restaurant logo and advertising slogan to be used on
several billboards throughout the area. They had one week to
create the proposal before it would be presented to the
restaurant owners. Their boss raised his voice and demanded
that they do a good job on the presentation and secure this
account.
During the first day, Dante approached Tiffany and suggested
they come up with an outline to split up the work and manage
their time. Tiffany immediately stated that she would take the
task of the logo and would submit it at the end of the week
because she wanted to make sure she received credit for her
work. Although Dante would have preferred to work together on
both tasks, he agreed to let Tiffany complete the logo on her
own. After all, they had very little time to complete the project
and do a good job on it.
Over the next two days, Tiffany ignored Dante’s requests to
work together and any input or ideas he had for the project. She
brought her progress directly to the boss for feedback without
ever showing it to Dante. Tiffany even started working on the
slogan without Dante. When Dante approached Tiffany about
her actions, she told him that she was more experienced in her
position than him and this is the way she gets things done.
Dante stepped back and let Tiffany complete the project on her
own.
At the end of the week, Tiffany presented the campaign to the
restaurant owners while Dante stood to the side. The restaurant
owners were impressed with the logo and slogan and decided to
accept the proposal. The boss was very pleased with Tiffany and
Dante’s work and suggested they work together on future
accounts. Tiffany was annoyed by her boss’s suggestion but did
not say anything. Dante felt very disappointed and frustrated
having to work with Tiffany.
Answer the following:
1. Identify the main conflict(s) in the case study. Why are these
conflicts?
2. What are the conflict triggers for Dante and how would you
describe Dante’s feelings that contributed to the conflict?
3. Of the 5 Killmann’s Conflict Management Styles, which
style was used by Tiffany in this case study? Describe.
4. Of the 5 Killmann’s Conflict Management Styles, which
style was used by Dante in this case study? Describe.
5. How could this situation have resulted with a better outcome
for all if a different type of conflict management style was
used?

More Related Content

More from ogglili

Celina Furness  IntroductionIt is not a shock that st
Celina Furness  IntroductionIt is not a shock that stCelina Furness  IntroductionIt is not a shock that st
Celina Furness  IntroductionIt is not a shock that st
ogglili
 
Changes in the radiation balance in summer and winter We discuss
Changes in the radiation balance in summer and winter We discussChanges in the radiation balance in summer and winter We discuss
Changes in the radiation balance in summer and winter We discuss
ogglili
 
Ceftriaxone uses, advantages and disadvantages.Yuritza Medin
Ceftriaxone uses, advantages and disadvantages.Yuritza MedinCeftriaxone uses, advantages and disadvantages.Yuritza Medin
Ceftriaxone uses, advantages and disadvantages.Yuritza Medin
ogglili
 
Change is considered by many as the new normal. Effective change man
Change is considered by many as the new normal. Effective change manChange is considered by many as the new normal. Effective change man
Change is considered by many as the new normal. Effective change man
ogglili
 
Change and Personal Reflection  Please respond to the following
Change and Personal Reflection  Please respond to the followingChange and Personal Reflection  Please respond to the following
Change and Personal Reflection  Please respond to the following
ogglili
 
Change Control Management  Please respond to the following
Change Control Management  Please respond to the followingChange Control Management  Please respond to the following
Change Control Management  Please respond to the following
ogglili
 
Chamberlain College of Nursing
Chamberlain College of Nursing                                    Chamberlain College of Nursing
Chamberlain College of Nursing
ogglili
 
Change and Patch Management  Please respond to the following
Change and Patch Management  Please respond to the followingChange and Patch Management  Please respond to the following
Change and Patch Management  Please respond to the following
ogglili
 
CAT response Locate a scholarly definition of the glass ceili
CAT response Locate a scholarly definition of the glass ceiliCAT response Locate a scholarly definition of the glass ceili
CAT response Locate a scholarly definition of the glass ceili
ogglili
 
CC003 PERFORMANCE TASK ANALYSIS Please citate all information an
CC003 PERFORMANCE TASK ANALYSIS Please citate all information anCC003 PERFORMANCE TASK ANALYSIS Please citate all information an
CC003 PERFORMANCE TASK ANALYSIS Please citate all information an
ogglili
 
CasWhen reviewing the Healthy People 2020 objectives for Acc
CasWhen reviewing the Healthy People 2020 objectives for AccCasWhen reviewing the Healthy People 2020 objectives for Acc
CasWhen reviewing the Healthy People 2020 objectives for Acc
ogglili
 
Catharine OwensGenetics versus Society Please respond to the
Catharine OwensGenetics versus Society Please respond to theCatharine OwensGenetics versus Society Please respond to the
Catharine OwensGenetics versus Society Please respond to the
ogglili
 
CASE TO BE ANALYZED LISTED BELOW THE ASSIGNMENTCOMPAN
CASE TO BE ANALYZED LISTED BELOW THE ASSIGNMENTCOMPANCASE TO BE ANALYZED LISTED BELOW THE ASSIGNMENTCOMPAN
CASE TO BE ANALYZED LISTED BELOW THE ASSIGNMENTCOMPAN
ogglili
 
Case Study  Complete the case study, Katrina’s Troubled Water
Case Study  Complete the case study, Katrina’s Troubled WaterCase Study  Complete the case study, Katrina’s Troubled Water
Case Study  Complete the case study, Katrina’s Troubled Water
ogglili
 
Case Study –Cost Containment Choose a current event pert
Case Study –Cost Containment Choose a current event pertCase Study –Cost Containment Choose a current event pert
Case Study –Cost Containment Choose a current event pert
ogglili
 
Case Study ReflectionWrite a 2- to 3-page paper. Your wr
Case Study ReflectionWrite a 2- to 3-page paper. Your wrCase Study ReflectionWrite a 2- to 3-page paper. Your wr
Case Study ReflectionWrite a 2- to 3-page paper. Your wr
ogglili
 
Case Study Sample 1Introduction The child I have chosen
Case Study Sample 1Introduction The child I have chosen Case Study Sample 1Introduction The child I have chosen
Case Study Sample 1Introduction The child I have chosen
ogglili
 
Case study question Dylan (age 45, Caucasian) is a heroin addict wh
Case study question Dylan (age 45, Caucasian) is a heroin addict whCase study question Dylan (age 45, Caucasian) is a heroin addict wh
Case study question Dylan (age 45, Caucasian) is a heroin addict wh
ogglili
 
Case Study Mary BellFor this week’s case study, please conduct
Case Study Mary BellFor this week’s case study, please conduct Case Study Mary BellFor this week’s case study, please conduct
Case Study Mary BellFor this week’s case study, please conduct
ogglili
 
Case Study Analysis Adolescence to Emerging AdulthoodFor this a
Case Study Analysis Adolescence to Emerging AdulthoodFor this aCase Study Analysis Adolescence to Emerging AdulthoodFor this a
Case Study Analysis Adolescence to Emerging AdulthoodFor this a
ogglili
 

More from ogglili (20)

Celina Furness  IntroductionIt is not a shock that st
Celina Furness  IntroductionIt is not a shock that stCelina Furness  IntroductionIt is not a shock that st
Celina Furness  IntroductionIt is not a shock that st
 
Changes in the radiation balance in summer and winter We discuss
Changes in the radiation balance in summer and winter We discussChanges in the radiation balance in summer and winter We discuss
Changes in the radiation balance in summer and winter We discuss
 
Ceftriaxone uses, advantages and disadvantages.Yuritza Medin
Ceftriaxone uses, advantages and disadvantages.Yuritza MedinCeftriaxone uses, advantages and disadvantages.Yuritza Medin
Ceftriaxone uses, advantages and disadvantages.Yuritza Medin
 
Change is considered by many as the new normal. Effective change man
Change is considered by many as the new normal. Effective change manChange is considered by many as the new normal. Effective change man
Change is considered by many as the new normal. Effective change man
 
Change and Personal Reflection  Please respond to the following
Change and Personal Reflection  Please respond to the followingChange and Personal Reflection  Please respond to the following
Change and Personal Reflection  Please respond to the following
 
Change Control Management  Please respond to the following
Change Control Management  Please respond to the followingChange Control Management  Please respond to the following
Change Control Management  Please respond to the following
 
Chamberlain College of Nursing
Chamberlain College of Nursing                                    Chamberlain College of Nursing
Chamberlain College of Nursing
 
Change and Patch Management  Please respond to the following
Change and Patch Management  Please respond to the followingChange and Patch Management  Please respond to the following
Change and Patch Management  Please respond to the following
 
CAT response Locate a scholarly definition of the glass ceili
CAT response Locate a scholarly definition of the glass ceiliCAT response Locate a scholarly definition of the glass ceili
CAT response Locate a scholarly definition of the glass ceili
 
CC003 PERFORMANCE TASK ANALYSIS Please citate all information an
CC003 PERFORMANCE TASK ANALYSIS Please citate all information anCC003 PERFORMANCE TASK ANALYSIS Please citate all information an
CC003 PERFORMANCE TASK ANALYSIS Please citate all information an
 
CasWhen reviewing the Healthy People 2020 objectives for Acc
CasWhen reviewing the Healthy People 2020 objectives for AccCasWhen reviewing the Healthy People 2020 objectives for Acc
CasWhen reviewing the Healthy People 2020 objectives for Acc
 
Catharine OwensGenetics versus Society Please respond to the
Catharine OwensGenetics versus Society Please respond to theCatharine OwensGenetics versus Society Please respond to the
Catharine OwensGenetics versus Society Please respond to the
 
CASE TO BE ANALYZED LISTED BELOW THE ASSIGNMENTCOMPAN
CASE TO BE ANALYZED LISTED BELOW THE ASSIGNMENTCOMPANCASE TO BE ANALYZED LISTED BELOW THE ASSIGNMENTCOMPAN
CASE TO BE ANALYZED LISTED BELOW THE ASSIGNMENTCOMPAN
 
Case Study  Complete the case study, Katrina’s Troubled Water
Case Study  Complete the case study, Katrina’s Troubled WaterCase Study  Complete the case study, Katrina’s Troubled Water
Case Study  Complete the case study, Katrina’s Troubled Water
 
Case Study –Cost Containment Choose a current event pert
Case Study –Cost Containment Choose a current event pertCase Study –Cost Containment Choose a current event pert
Case Study –Cost Containment Choose a current event pert
 
Case Study ReflectionWrite a 2- to 3-page paper. Your wr
Case Study ReflectionWrite a 2- to 3-page paper. Your wrCase Study ReflectionWrite a 2- to 3-page paper. Your wr
Case Study ReflectionWrite a 2- to 3-page paper. Your wr
 
Case Study Sample 1Introduction The child I have chosen
Case Study Sample 1Introduction The child I have chosen Case Study Sample 1Introduction The child I have chosen
Case Study Sample 1Introduction The child I have chosen
 
Case study question Dylan (age 45, Caucasian) is a heroin addict wh
Case study question Dylan (age 45, Caucasian) is a heroin addict whCase study question Dylan (age 45, Caucasian) is a heroin addict wh
Case study question Dylan (age 45, Caucasian) is a heroin addict wh
 
Case Study Mary BellFor this week’s case study, please conduct
Case Study Mary BellFor this week’s case study, please conduct Case Study Mary BellFor this week’s case study, please conduct
Case Study Mary BellFor this week’s case study, please conduct
 
Case Study Analysis Adolescence to Emerging AdulthoodFor this a
Case Study Analysis Adolescence to Emerging AdulthoodFor this aCase Study Analysis Adolescence to Emerging AdulthoodFor this a
Case Study Analysis Adolescence to Emerging AdulthoodFor this a
 

Recently uploaded

How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
Celine George
 
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCECLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
BhavyaRajput3
 
Adversarial Attention Modeling for Multi-dimensional Emotion Regression.pdf
Adversarial Attention Modeling for Multi-dimensional Emotion Regression.pdfAdversarial Attention Modeling for Multi-dimensional Emotion Regression.pdf
Adversarial Attention Modeling for Multi-dimensional Emotion Regression.pdf
Po-Chuan Chen
 
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
EugeneSaldivar
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
Jisc
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
siemaillard
 
Synthetic Fiber Construction in lab .pptx
Synthetic Fiber Construction in lab .pptxSynthetic Fiber Construction in lab .pptx
Synthetic Fiber Construction in lab .pptx
Pavel ( NSTU)
 
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXXPhrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
MIRIAMSALINAS13
 
Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
Ashokrao Mane college of Pharmacy Peth-Vadgaon
 
678020731-Sumas-y-Restas-Para-Colorear.pdf
678020731-Sumas-y-Restas-Para-Colorear.pdf678020731-Sumas-y-Restas-Para-Colorear.pdf
678020731-Sumas-y-Restas-Para-Colorear.pdf
CarlosHernanMontoyab2
 
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
Levi Shapiro
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
Special education needs
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
JosvitaDsouza2
 
Introduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp NetworkIntroduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp Network
TechSoup
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdf
Tamralipta Mahavidyalaya
 
Acetabularia Information For Class 9 .docx
Acetabularia Information For Class 9  .docxAcetabularia Information For Class 9  .docx
Acetabularia Information For Class 9 .docx
vaibhavrinwa19
 
Polish students' mobility in the Czech Republic
Polish students' mobility in the Czech RepublicPolish students' mobility in the Czech Republic
Polish students' mobility in the Czech Republic
Anna Sz.
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdf
Thiyagu K
 
Francesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptxFrancesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptx
EduSkills OECD
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
Delapenabediema
 

Recently uploaded (20)

How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
 
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCECLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
CLASS 11 CBSE B.St Project AIDS TO TRADE - INSURANCE
 
Adversarial Attention Modeling for Multi-dimensional Emotion Regression.pdf
Adversarial Attention Modeling for Multi-dimensional Emotion Regression.pdfAdversarial Attention Modeling for Multi-dimensional Emotion Regression.pdf
Adversarial Attention Modeling for Multi-dimensional Emotion Regression.pdf
 
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
 
Synthetic Fiber Construction in lab .pptx
Synthetic Fiber Construction in lab .pptxSynthetic Fiber Construction in lab .pptx
Synthetic Fiber Construction in lab .pptx
 
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXXPhrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
 
Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
 
678020731-Sumas-y-Restas-Para-Colorear.pdf
678020731-Sumas-y-Restas-Para-Colorear.pdf678020731-Sumas-y-Restas-Para-Colorear.pdf
678020731-Sumas-y-Restas-Para-Colorear.pdf
 
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
 
Introduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp NetworkIntroduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp Network
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdf
 
Acetabularia Information For Class 9 .docx
Acetabularia Information For Class 9  .docxAcetabularia Information For Class 9  .docx
Acetabularia Information For Class 9 .docx
 
Polish students' mobility in the Czech Republic
Polish students' mobility in the Czech RepublicPolish students' mobility in the Czech Republic
Polish students' mobility in the Czech Republic
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdf
 
Francesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptxFrancesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptx
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
 

Case StudyDante and Tiffany both work for an advertising co

  • 1. Case Study: Dante and Tiffany both work for an advertising company and were assigned a new account together. Their manager, who was very intimating with a loud, assertive voice, instructed them to create a proposal for the new customer which included a design for a restaurant logo and advertising slogan to be used on several billboards throughout the area. They had one week to create the proposal before it would be presented to the restaurant owners. Their boss raised his voice and demanded that they do a good job on the presentation and secure this account. During the first day, Dante approached Tiffany and suggested they come up with an outline to split up the work and manage their time. Tiffany immediately stated that she would take the task of the logo and would submit it at the end of the week because she wanted to make sure she received credit for her work. Although Dante would have preferred to work together on both tasks, he agreed to let Tiffany complete the logo on her own. After all, they had very little time to complete the project and do a good job on it. Over the next two days, Tiffany ignored Dante’s requests to work together and any input or ideas he had for the project. She brought her progress directly to the boss for feedback without ever showing it to Dante. Tiffany even started working on the slogan without Dante. When Dante approached Tiffany about her actions, she told him that she was more experienced in her position than him and this is the way she gets things done. Dante stepped back and let Tiffany complete the project on her own.
  • 2. At the end of the week, Tiffany presented the campaign to the restaurant owners while Dante stood to the side. The restaurant owners were impressed with the logo and slogan and decided to accept the proposal. The boss was very pleased with Tiffany and Dante’s work and suggested they work together on future accounts. Tiffany was annoyed by her boss’s suggestion but did not say anything. Dante felt very disappointed and frustrated having to work with Tiffany. Answer the following: 1. Identify the main conflict(s) in the case study. Why are these conflicts? 2. What are the conflict triggers for Dante and how would you describe Dante’s feelings that contributed to the conflict? 3. Of the 5 Killmann’s Conflict Management Styles, which style was used by Tiffany in this case study? Describe. 4. Of the 5 Killmann’s Conflict Management Styles, which style was used by Dante in this case study? Describe. 5. How could this situation have resulted with a better outcome for all if a different type of conflict management style was used?