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Case study of ZARA : use of
technology to improve
operational responsiveness
SHERIN ANN OOMMEN
KEERTHI RAJAN
VIDYUT BATCH
S2 MBA
MACFAST
ZARA
INTRODUCTION
 Zara is one of the most well known brands in the world and is also
one of the largest international fashion companies.
 They are the third largest brand in the garment industry and are a
unit of Inditex.
 Their flagship range of chain stores and are headquartered in
Spain.
 Zara opened its first outlet in Spain in 1975.
 The headquarters of the company is based in Galicia.
 There are more than 2600 stores across 73 countries in the world.
 Zara is unique in the way that it does not spend money on
marketing and instead concentrates on opening new stores
instead.
 Their brave experiments have led them to be labeled as one of
the most innovative retailers in the world.
 Zara has to face a lot of competition from H&M, Gap and
Benetton internationally.
 Zara is considered to be more fashionable than the rest of the
brands despite the fact that its price is less than Benetton and
Gap.
 Zara’s business model is basically based on the principle that it
can sell “medium quality fashion clothing at affordable prices”.
 A key factor in Zara’s success is the fact that it has
sourced its products from the right places.
ZARA AND ITS INFORMATION SYSTEM
 The Zara has made of use of Information Systems (IS) and to
advance in many areas.
 Which has resulted in huge success for the company.
 This included application of Business intelligence (BI) involves
technologies, practices for collection, integration and applications
to analyze and present business information.
 The main aim of business intelligence is to promote better
business decision making.
 Since the Zara’s have large network and therefore dealing with
large volumes of data, an enterprise information system has been
employed in the firm.
 Generally a type of computing systems that involves an enterprise class
that is, typically offering total quality service handling large volumes of
data and able to sustain a big organization.
 The Zara being big organization, the enterprise systems is housed in many
different data centers, and includes content management system as the
main application.
 The Zara team comprises technology professionals.
 These include content specialists, network and system engineers, flash
developers, database business analysts and administrators, software
developers, quality assurance managers and computer and applications
support technicians.
 All these specialists work in tandem to bring about competitive advantage
to business by allowing for quick-response capability.
 The Zara IT group is devoted to developing community
through technology and operates closely with business
associates.
 The infrastructure has enabled the firm to develop and
maintain a fully integrated organization/ enterprise.
 The infrastructure entails a core of systems and attempts
designed to produce the flexibility and capacity for
innovation and growth.
P
R
O
D
U
C
T
S
SUMMARY
 Zara is by far the largest, most profitable and most internationalized
fashion retail chain.
 Zara’s success is based on a business system that depends on vertical
integration, in-house production, quick response, one centralized
distribution centre and low advertising cost.
 Design: The goal of the information system at Zara is to discover the
best design trends.
 Designers estimate what sells well by collecting vital information such as
daily sales numbers. The real-time information helps designers to decide
about fabric, cut and colors when modifying existing clothes or designing
new ones.
 IT has shortened the time from design conception to the arrival of
clothes at the distribution centers and finally to the stores to be placed
on racks.
 The IT implementation of the operation research requires establishing
dynamic access to compute several large live databases (store
inventory, sales, and warehouse inventory) under very strict time
constraints.
 This helps Zara to change about three-quarters of the merchandise on
display every three to four weeks and customer’s average time
between visits to its stores is more than its competitors at 17 times a
year.
QUESTIONNAIRE
How ZARA’s information system is different
from its competitors?
 ZARA’S Competitors are ;
H&M
UNIQLO
TOPSHOP
Differences
DBMS – DISTRIBUTED SYSTEM
ERP – SAP, PEOPLE SOFT
RFID – BARCODE DETECTOR
 The blend of technology strategy enabled ZARA to break
all the rules in the fashion industry.
 ZARA’s uses PDA’s(personal digital assistant) to gather
customer input.
 Zara’s staff regularly take feedback from customers on
what they would like to see more like colour,design, etc
What are the benefits Zara have reaped
from its information systems?
 Zara’s use of information technology is consistent with speed
and decentralized decision-making.
 Zara makes minimal investment in IT and so does not have any
specific IT budget andcost/benefit analysis.
 Zara makes standardized and targeted use of IT (McAfee, 2004).
Zara believes on human intelligence rather than the computers to
make the decisions.
 As they operatein various continents, Zara prefers to develop its own
accounting software rather than buying thecommercial available
ones.
 It has an in internal IT department of approximately 50
people, which isdivided into three groups: Store Solutions, Logistics
Support, and Administrative Systems.
 In addition, Zara’s IT department has a very low turnover rate.
 All the Zara’s IT operations arecentralized from the headquarters
located in La Coruna.
 Zara makes the hybrid use of process and information for its smooth
and rapid market response.
How inventory management made easy?
 Zara which contributes around 80 percent of group sales,
concentrates on three winning formulae to bake its fresh fashions
Short lead time = more fashionable clothes
Lower quantities = scarce supply
More styles = more choices , and more chances of hitting it
 50% of the products zara sells are manufactured in spain, 26% in the
rest of europe, and 24% in asian and african countries and rest of the
world.
 The company can design a new product and have finished goods in its
stores in four to five weeks.
 Shortening the product life cycle means greater success in meeting
consumer prefernces.
THANK YOU

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Case study of zara

  • 1. Case study of ZARA : use of technology to improve operational responsiveness SHERIN ANN OOMMEN KEERTHI RAJAN VIDYUT BATCH S2 MBA MACFAST
  • 3. INTRODUCTION  Zara is one of the most well known brands in the world and is also one of the largest international fashion companies.  They are the third largest brand in the garment industry and are a unit of Inditex.  Their flagship range of chain stores and are headquartered in Spain.  Zara opened its first outlet in Spain in 1975.  The headquarters of the company is based in Galicia.  There are more than 2600 stores across 73 countries in the world.
  • 4.  Zara is unique in the way that it does not spend money on marketing and instead concentrates on opening new stores instead.  Their brave experiments have led them to be labeled as one of the most innovative retailers in the world.  Zara has to face a lot of competition from H&M, Gap and Benetton internationally.  Zara is considered to be more fashionable than the rest of the brands despite the fact that its price is less than Benetton and Gap.  Zara’s business model is basically based on the principle that it can sell “medium quality fashion clothing at affordable prices”.
  • 5.  A key factor in Zara’s success is the fact that it has sourced its products from the right places.
  • 6. ZARA AND ITS INFORMATION SYSTEM  The Zara has made of use of Information Systems (IS) and to advance in many areas.  Which has resulted in huge success for the company.  This included application of Business intelligence (BI) involves technologies, practices for collection, integration and applications to analyze and present business information.  The main aim of business intelligence is to promote better business decision making.  Since the Zara’s have large network and therefore dealing with large volumes of data, an enterprise information system has been employed in the firm.
  • 7.  Generally a type of computing systems that involves an enterprise class that is, typically offering total quality service handling large volumes of data and able to sustain a big organization.  The Zara being big organization, the enterprise systems is housed in many different data centers, and includes content management system as the main application.  The Zara team comprises technology professionals.  These include content specialists, network and system engineers, flash developers, database business analysts and administrators, software developers, quality assurance managers and computer and applications support technicians.  All these specialists work in tandem to bring about competitive advantage to business by allowing for quick-response capability.
  • 8.  The Zara IT group is devoted to developing community through technology and operates closely with business associates.  The infrastructure has enabled the firm to develop and maintain a fully integrated organization/ enterprise.  The infrastructure entails a core of systems and attempts designed to produce the flexibility and capacity for innovation and growth.
  • 10. SUMMARY  Zara is by far the largest, most profitable and most internationalized fashion retail chain.  Zara’s success is based on a business system that depends on vertical integration, in-house production, quick response, one centralized distribution centre and low advertising cost.  Design: The goal of the information system at Zara is to discover the best design trends.  Designers estimate what sells well by collecting vital information such as daily sales numbers. The real-time information helps designers to decide about fabric, cut and colors when modifying existing clothes or designing new ones.  IT has shortened the time from design conception to the arrival of clothes at the distribution centers and finally to the stores to be placed on racks.
  • 11.  The IT implementation of the operation research requires establishing dynamic access to compute several large live databases (store inventory, sales, and warehouse inventory) under very strict time constraints.  This helps Zara to change about three-quarters of the merchandise on display every three to four weeks and customer’s average time between visits to its stores is more than its competitors at 17 times a year.
  • 13. How ZARA’s information system is different from its competitors?  ZARA’S Competitors are ; H&M UNIQLO TOPSHOP Differences DBMS – DISTRIBUTED SYSTEM ERP – SAP, PEOPLE SOFT RFID – BARCODE DETECTOR
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  • 15.  The blend of technology strategy enabled ZARA to break all the rules in the fashion industry.  ZARA’s uses PDA’s(personal digital assistant) to gather customer input.  Zara’s staff regularly take feedback from customers on what they would like to see more like colour,design, etc
  • 16. What are the benefits Zara have reaped from its information systems?  Zara’s use of information technology is consistent with speed and decentralized decision-making.  Zara makes minimal investment in IT and so does not have any specific IT budget andcost/benefit analysis.  Zara makes standardized and targeted use of IT (McAfee, 2004). Zara believes on human intelligence rather than the computers to make the decisions.  As they operatein various continents, Zara prefers to develop its own accounting software rather than buying thecommercial available ones.
  • 17.  It has an in internal IT department of approximately 50 people, which isdivided into three groups: Store Solutions, Logistics Support, and Administrative Systems.  In addition, Zara’s IT department has a very low turnover rate.  All the Zara’s IT operations arecentralized from the headquarters located in La Coruna.  Zara makes the hybrid use of process and information for its smooth and rapid market response.
  • 19.  Zara which contributes around 80 percent of group sales, concentrates on three winning formulae to bake its fresh fashions Short lead time = more fashionable clothes Lower quantities = scarce supply More styles = more choices , and more chances of hitting it  50% of the products zara sells are manufactured in spain, 26% in the rest of europe, and 24% in asian and african countries and rest of the world.  The company can design a new product and have finished goods in its stores in four to five weeks.  Shortening the product life cycle means greater success in meeting consumer prefernces.