Baluja, a supervisor at a tyre manufacturing company, faced two crises with workers. In the first, a senior worker disrespected Baluja after being advised to work. In the second, a drunk worker physically abused Baluja after being told to stop celebrating and work. Both workers complained to the union. While Baluja's intentions were good, he lacked interpersonal skills to effectively handle workers. As the chief engineer, the author would provide supervision training to improve worker relationships and support supervisors' authority. Overall, Baluja was not entirely wrong but should have involved management before confronting workers directly.

1. - Nisha Agarwal
- Jagadeesh M
- Lavanya
*

2. *What is Sincerity?
-- Free from pretense or deceit. One have genuinely feeling
about certain things.
-- Being sincere is that one ready to admit one’s mistakes, not
perfect , open and wiling to learn.
-- also requires courage and understanding

3. *Why it is important to be sincere?
-- When someone is sincere in life, usually they are relaxed
and peaceful.
-- When a person is being sincere to himself, he understand
himself, know his limitations and believe that there are lot to
discover in life

4. *How to be sincere??
-Act the same way alone as you do when in the presence of
others.
-Do things out of the goodness of your heart
-Understand that sincerity comes from the heart
-Be hospitable and lack material neediness
-Don’t over polish things.

5. *Rajdhani Tyres Ltd (RTL) was a medium-sized tyre company,
manufacturing tyres of various types and grades. It has 6000 workers
and 400 executives on rolls.
*The manufacturing division was headed by Ramlal. Shekhar who
was the Chief Engineer reporting to Ramlal directly. The division had
400 workers, 20 executives and 40 supervisors.
*Baluja joined the manufacturing division 4 years back as a skilled
worker. He was technically sound, hardworking and performed his
duties sincerely. He was promoted as a supervisor recently.
Rajdhani Tyres Ltd

6. *Baluja was taking rounds in the department. It was a routine
inspection and he spotted Raghu doing
nothing. Baluja advised Raghu to concentrate on the job given to
him instead of wasting his time.
*Raghu shot back saying “You mind your own business. I am the
senior most in this department. Don’t think you have become big
after your recent promotion“.
*In frustration, Baluja had to report the matter to the Chief
Engineer Shekhar. Shekhar took a serious note of the situation
and issued a stern warning to Raghu, ignoring the fact
that Raghu was quite notorious for such incidents in the past as well.
*After a two-year stint, Baluja was in the midst of a crisis again.

7. *A worker named Roberts came to duty in a drunken state and was
celebrating his birthday with other colleagues, disrupting work. Even
after half an hour the noise did not subside and Baluja had to intervene
and check Roberts to go back to work and allow others to resume
normal duties.
*Roberts got wild when he was physically forced to go to his workspot.
In a fit of anger, Robert resorted to physical abuse and
slapped Baluja in front of others. Not content with this,
Roberts reported the matter to the union alleging verbal and physical
abuse from the supervisor, Baluja.
* After the ugly incident Baluja had to rush back to his house for
admitting his son in the local hospital for viral fever. Since Robert was
drunk and it was his birthday, Baluja never thought of reporting the
matter to his boss.

8. *The union presented a highly fabricated case to the chief of
manufacturing, Ramlal and demanded immediate disciplinary
action against Baluja.
*Ramlal instructed Shekhar to demote Baluja immediately so that
he would mend his violent ways of dealing with
workers. Shekhar advised restraint since this would send wrong
signals to other supervisors and would demoralize them
thoroughly. fearing a revolt from the union, had to demote Baluja.
*Unable to swallow the insult to his ego, Baluja resigned
immediately thereafter, citing personal reasons.

9. 1. What is the main problem in the case?
2. What would you do, if you were in place of Shekhar?
3. Do you, think Baluja was wrong on both occasions? Why? Why
not?

10. Q 1. What is the main problem in the case?
Ans. Incidents of this nature basically happens when there is
lack on interpersonal skills in the employees of an organization
and even though Baluja is a hard working and good at work
technically but when you are working with workers you need
someone who can motivate them in a language that they can
understand.
*Being harsh or telling them to their face will not yield much of
a result.
*Workers are unskilled but to manage them skill is required.

11. *2. What would you do, if you were in place of Shekhar?
Ans. If was in place of Shekar, I might get my supervisors for
some training where they are taught to handle workers.
*They should be given the belief that they can handle any
situation and the management should help them by giving
them the required training.

12. *3. Do you, think Baluja was wrong on both occasions? Why?
Why not?
Ans. Baluja was not wrong on the part of telling the workers what
was right but he faltered in the way of telling them.
*In the first incident, since Raghu was his senior, he could have
tackled it without hurting his ego.
*In the second incident, he should have involved his superiors
before being physical with the worker. Since the management
was not involved, it was difficult for the company to back his
decisions and eventually had to listen to the union.