This case study examines NRI saving bank accounts held by international students in India. It surveyed 40 students from 5 universities about their banking experiences. 75% of students had an NRI saving account, with most finding the account opening process difficult due to extensive documentation requirements. Students offered recommendations to simplify the process for international students, such as universities partnering with banks and lowering documentation barriers. The study provides insights into how international students manage finances and interact with the Indian banking system.
This document discusses e-banking and the new era of digital banking. It defines e-banking and online banking as conducting financial transactions through a bank's website. It describes the features of e-banking like online bill pay, transferring funds, and using mobile apps. It outlines the forms of e-banking like internet banking, ATMs, debit cards, and e-billing. It discusses the advantages of convenience and 24/7 access but also the disadvantages of security risks, technical difficulties, and some customers preferring human interaction.
I completed a Seminar project.
My research is based on Seconday data.
I did a thoroughly research on the awareness of E-banking services amongst indian customers.
The objectives of my research are:
1) To study about the role, need, types, frauds, impact of Internet banking on banks, customers and society, various frauds and ways to overcome them in internet banking, services offered by internet banking and its benefit to the customers and banks.
2) To study about the future perspective and awareness of internet banking among Indian customers and ways to increase awareness among the customers.
I HAVE DONE A PROJECT ON ONLINE BANKING IN INDIA WITH RBI GUIDLINES AND IMPLEMENTATION OF ONLINE BANKING IN INDIA WITH BOTH PRIMARY AND SECONDARY DATA ANALYSIS.
Cooperative banking provides an introduction to cooperative banks in India. Cooperative banks are financial institutions owned by members who are both customers and owners. They were established to provide financial services like loans and deposits to help people avoid money lenders' high interest rates. Cooperative banks differ from private banks in their organization, goals, values and governance. They mainly focus on local communities and micro-banking for low and middle income groups. Cooperative banks play an important role in rural financing and increasing access to institutional credit for farmers and small businesses. They are more important in India than other countries due to their outreach and role in development schemes.
The document discusses internet banking of State Bank of India. It provides background on the author's motivation for the project topic. The objectives are to understand internet banking concepts, aspects of SBI's net banking, perform a SWOC analysis, and provide recommendations. Data will be collected from SBI officials and websites. The project contains 7 chapters covering the company profile, internet banking history, how SBI's works, analysis, and conclusions.
A Study On Customer’s Perception And Satisfaction Towards Electronic Banking ...iosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
The document provides background information on e-banking in India. It discusses:
1) The evolution of e-banking, from early distance banking services in the 1980s to the first online internet banking services in 1994.
2) The pre-e-banking scenario in India, where traditional banking involved limited information available only at physical branches.
3) How increased competition from private banks in the 1990s forced public sector banks to adopt technology and computerize operations.
This document discusses e-banking and the new era of digital banking. It defines e-banking and online banking as conducting financial transactions through a bank's website. It describes the features of e-banking like online bill pay, transferring funds, and using mobile apps. It outlines the forms of e-banking like internet banking, ATMs, debit cards, and e-billing. It discusses the advantages of convenience and 24/7 access but also the disadvantages of security risks, technical difficulties, and some customers preferring human interaction.
I completed a Seminar project.
My research is based on Seconday data.
I did a thoroughly research on the awareness of E-banking services amongst indian customers.
The objectives of my research are:
1) To study about the role, need, types, frauds, impact of Internet banking on banks, customers and society, various frauds and ways to overcome them in internet banking, services offered by internet banking and its benefit to the customers and banks.
2) To study about the future perspective and awareness of internet banking among Indian customers and ways to increase awareness among the customers.
I HAVE DONE A PROJECT ON ONLINE BANKING IN INDIA WITH RBI GUIDLINES AND IMPLEMENTATION OF ONLINE BANKING IN INDIA WITH BOTH PRIMARY AND SECONDARY DATA ANALYSIS.
Cooperative banking provides an introduction to cooperative banks in India. Cooperative banks are financial institutions owned by members who are both customers and owners. They were established to provide financial services like loans and deposits to help people avoid money lenders' high interest rates. Cooperative banks differ from private banks in their organization, goals, values and governance. They mainly focus on local communities and micro-banking for low and middle income groups. Cooperative banks play an important role in rural financing and increasing access to institutional credit for farmers and small businesses. They are more important in India than other countries due to their outreach and role in development schemes.
The document discusses internet banking of State Bank of India. It provides background on the author's motivation for the project topic. The objectives are to understand internet banking concepts, aspects of SBI's net banking, perform a SWOC analysis, and provide recommendations. Data will be collected from SBI officials and websites. The project contains 7 chapters covering the company profile, internet banking history, how SBI's works, analysis, and conclusions.
A Study On Customer’s Perception And Satisfaction Towards Electronic Banking ...iosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
The document provides background information on e-banking in India. It discusses:
1) The evolution of e-banking, from early distance banking services in the 1980s to the first online internet banking services in 1994.
2) The pre-e-banking scenario in India, where traditional banking involved limited information available only at physical branches.
3) How increased competition from private banks in the 1990s forced public sector banks to adopt technology and computerize operations.
Final year project-Customer Awareness Towards SBI E Banking ServicesRahulsah65
This is a Final Year Project emphasizing on the Perspective, opinion and awareness of People and customers of SBI towards E banking facilities provided By Sbi in khonsa(Arunachal Pradesh)
Electronic banking, also known as e-banking, allows customers to conduct financial transactions without visiting a brick-and-mortar bank. It includes services like internet banking, phone banking, ATM banking, and mobile banking. E-banking provides services like viewing account balances, paying bills, transferring funds between accounts, and more. While banks were initially reluctant due to security concerns, improved encryption methods and the desire to remain competitive have led to a rise in e-banking offerings in recent years.
This document is a project report submitted by Ms. Poonam R Wala for her Bachelor of Management Studies course. The report is on home loans and includes sections like introduction, rationale for the study, research methodology, expected contributions, types of loans, introduction to home loans, characteristics of home loans, types of home loans, benefits of home loans to borrowers, tax benefits, steps in planning for a home loan, fair practices code for bankers, procedures for home loans and parameters related to home loans. It also includes acknowledgements, declaration, index, bibliography and websites used.
project report on financial inclusion through the pradhan mantri jan dhan yoj...saroj sah
This document provides an introduction and rationale for a study on financial inclusion through the Pradhan Mantri Jan-Dhan Yojana (PMJDY) scheme in India. It discusses the background and importance of financial inclusion in India. The objectives of the PMJDY scheme launched in 2014 are to ensure access to basic banking services like savings accounts, credit, remittances, insurance and pensions for excluded groups. The document outlines the current state of financial inclusion in India, past efforts towards inclusion, and the goals of the new PMJDY scheme to cover all households with banking access.
100 marks topics for banking and insurance projectsbanking-insurance
Complete topics for 100 marks project for banking and insurance
http://www.managementparadise.com/forums/banking-insurance-final-100-marks-projects/16283-topics-100-marks-project-banking-insurance.html
This document is a project report on e-banking submitted for a master's degree program. It includes an introduction on e-banking, definitions, objectives and scope. It discusses the evolution, need, history and importance of e-banking. It also covers risks, security measures, benefits, challenges and SWOT analysis of e-banking. Furthermore, it examines various e-banking products and services like online banking, mobile banking, telebanking, ATMs, debit cards and credit cards. Lastly, it discusses the Indian scenario of e-banking and how it can ease customers' lives.
This document is a project report submitted by Shruti Mathur for her Bachelor of Management Studies degree. The report covers various topics related to internet banking in India including a history of banking in India, features and role of internet banking, products and services offered by Indian banks, risks involved, pros and cons of internet banking, challenges for banks and regulators, impact of e-transactions, uses of computers in banks, credit card frauds, banks' control of online banking, a case study on State Bank of India, and the future of banking. The report contains references, a bibliography, and questionnaires used for primary data collection.
Mobile banking allows users to perform banking transactions through mobile devices like phones and PDAs. It began with SMS banking and expanded to include WAP banking and STK banking as technology advanced. Mobile banking provides benefits to banks like lower costs and increased customer satisfaction, benefits to businesses like lower costs, and benefits to customers like convenience. However, security, fraud, and lack of infrastructure in some areas are challenges. Reserve Bank of India established a group to address technology, business, and regulatory issues regarding mobile banking. Major banks in India offer mobile banking services through SMS, apps, and other mobile platforms.
This document discusses digital banking. It was first incorporated in the United States and is governed by federal regulations. Digital banking allows customers to view accounts, make transfers, pay bills, and access other services through a bank's website or mobile app. Customers can access their accounts 24/7 from anywhere. While digital banking offers convenience, there are also security risks and customers may miss in-person relationships with their banks.
This document is a project report submitted by Neha Shaw to the University of Calcutta for a B.Com Honours degree in Finance. The report examines online banking with a case study on Axis Bank. The introduction provides background on the growth of online banking and its benefits over traditional banking. The objectives are to better understand customer satisfaction dimensions in e-banking and Axis Bank's online banking services. The methodology involves collecting primary data through surveys as well as secondary data from sources like the internet, journals and articles.
This document discusses universal banking in India. Universal banking combines commercial banking, investment banking, insurance, and other financial activities under one roof. In India, the Narsimham Committee Report and S.H. Khan Committee Report in 1998 advised consolidating the banking industry through mergers and integrating financial activities, suggesting universal banking. Some large domestic financial institutions in India have been permitted to become universal banks, such as ICICI in 2000. Universal banking allows for economies of scale, profitable diversification, better resource utilization, easy marketing using existing brand names, and one-stop shopping convenience for customers. However, it also presents challenges such as different regulatory requirements for banks versus other financial institutions, lack of expertise in long-term lending, and
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
SWIFT is a worldwide cooperative owned by its member financial institutions that provides secure financial messaging services. It has over 10,000 member institutions in more than 200 countries. SWIFT allows banks and other financial organizations to communicate transaction information securely through a standardized system of codes. It provides reliable facilities for the exchange of financial messages globally and contributes to greater automation of financial transactions between members.
customer satisfaction of internet banking of union bank of indiaShrey Saxena
This document is a primary project report submitted by Shrey Saxena to their professor, Mr. Manoj Saxena, as a requirement for their post-graduation diploma in management from the International Institute for Special Education in Lucknow. The report studies customer satisfaction with internet banking services from Union Bank of India. It includes an acknowledgements section, declaration, table of contents, and sections on the research design, data collection, data analysis, findings, conclusions, and recommendations. It also includes a questionnaire used in the study. The report provides an in-depth analysis of customer perceptions and satisfaction with Union Bank of India's e-banking services.
Customer satisfaction of ebanking/online banking of SBISajid Nasar
This document is a study on customer satisfaction with internet banking at the State Bank of India's Ponganadu branch. It discusses customer satisfaction in banking, defines online/internet banking, and the benefits it provides to both banks and customers. It also outlines the key dimensions of online banking including customer to bank services, bank to bank transactions, electronic central banking, and internal bank intranet procurement. The proliferation of internet has opened new opportunities for retail banks to provide products and services through e-banking and online banking channels.
This document appears to be a dissertation submitted by Sangeeta Pandey to Uttarakhand Graphic Era Hill University for a Bachelor of Commerce (Honors) degree. The dissertation is titled "Comparative Analysis of Banks and Mutual Fund Interest Rates" and was conducted under the supervision of Mr. Ramanuj Tewari. The dissertation includes an introduction to mutual funds and banks, objectives of the research, research methodology, interpretation of findings, limitations, conclusions, and references. It aims to evaluate and compare the performance and interest rates of mutual funds versus domestic bank term deposits.
Online banking has grown in popularity in India, with over 60% of those surveyed using online banking services for their convenience and simplicity. While many banks have implemented online services, some users remain unfamiliar with the options or have concerns about security. Websites can also be improved to be more customizable according to user preferences and ensure marketing does not interfere with the banking experience. Overall, online banking provides benefits but also opportunities for further innovation to increase adoption and satisfaction.
Introduction to Banking, Evolution of Banking, History of Banking system, Route map from traditional banking to Modern banking, Modern Banking system and its evolution, Growth of Indian Banking System
Technological developments in the banking sector include e-banking, core banking, mobile banking, and automated teller machines (ATMs). E-banking allows customers to bank electronically using internet and mobile devices. Core banking integrates banking services across branches on a single platform. Mobile banking provides banking services via mobile phones while ATMs allow customers to access basic banking services without human assistance. These technologies have improved customer convenience but also introduce some risks regarding system failures and cybercrime.
This study examines the knowledge and awareness of banking services among commerce higher secondary students in Kerala, India. A survey was conducted of 30 commerce students using a questionnaire. The findings show that while students have some basic awareness and knowledge of banking accounts and transactions, they lack awareness and experience with more advanced banking services like online banking, mobile banking, ATMs, fixed deposits, and money transfers between accounts. The study concludes that practical training should be added to the commerce syllabus to improve students' understanding and usage of the full range of banking services.
This study examines the knowledge and awareness of banking services among commerce higher secondary students in Kerala, India. A survey was conducted of 30 commerce students using a questionnaire. The findings show that while students have some basic awareness and knowledge of banking accounts and transactions, they lack awareness and experience with more advanced banking services like online banking, mobile banking, ATMs, fixed deposits, and money transfers between accounts. The study concludes that practical training should be added to the commerce syllabus to improve students' understanding and usage of the full range of banking services.
Final year project-Customer Awareness Towards SBI E Banking ServicesRahulsah65
This is a Final Year Project emphasizing on the Perspective, opinion and awareness of People and customers of SBI towards E banking facilities provided By Sbi in khonsa(Arunachal Pradesh)
Electronic banking, also known as e-banking, allows customers to conduct financial transactions without visiting a brick-and-mortar bank. It includes services like internet banking, phone banking, ATM banking, and mobile banking. E-banking provides services like viewing account balances, paying bills, transferring funds between accounts, and more. While banks were initially reluctant due to security concerns, improved encryption methods and the desire to remain competitive have led to a rise in e-banking offerings in recent years.
This document is a project report submitted by Ms. Poonam R Wala for her Bachelor of Management Studies course. The report is on home loans and includes sections like introduction, rationale for the study, research methodology, expected contributions, types of loans, introduction to home loans, characteristics of home loans, types of home loans, benefits of home loans to borrowers, tax benefits, steps in planning for a home loan, fair practices code for bankers, procedures for home loans and parameters related to home loans. It also includes acknowledgements, declaration, index, bibliography and websites used.
project report on financial inclusion through the pradhan mantri jan dhan yoj...saroj sah
This document provides an introduction and rationale for a study on financial inclusion through the Pradhan Mantri Jan-Dhan Yojana (PMJDY) scheme in India. It discusses the background and importance of financial inclusion in India. The objectives of the PMJDY scheme launched in 2014 are to ensure access to basic banking services like savings accounts, credit, remittances, insurance and pensions for excluded groups. The document outlines the current state of financial inclusion in India, past efforts towards inclusion, and the goals of the new PMJDY scheme to cover all households with banking access.
100 marks topics for banking and insurance projectsbanking-insurance
Complete topics for 100 marks project for banking and insurance
http://www.managementparadise.com/forums/banking-insurance-final-100-marks-projects/16283-topics-100-marks-project-banking-insurance.html
This document is a project report on e-banking submitted for a master's degree program. It includes an introduction on e-banking, definitions, objectives and scope. It discusses the evolution, need, history and importance of e-banking. It also covers risks, security measures, benefits, challenges and SWOT analysis of e-banking. Furthermore, it examines various e-banking products and services like online banking, mobile banking, telebanking, ATMs, debit cards and credit cards. Lastly, it discusses the Indian scenario of e-banking and how it can ease customers' lives.
This document is a project report submitted by Shruti Mathur for her Bachelor of Management Studies degree. The report covers various topics related to internet banking in India including a history of banking in India, features and role of internet banking, products and services offered by Indian banks, risks involved, pros and cons of internet banking, challenges for banks and regulators, impact of e-transactions, uses of computers in banks, credit card frauds, banks' control of online banking, a case study on State Bank of India, and the future of banking. The report contains references, a bibliography, and questionnaires used for primary data collection.
Mobile banking allows users to perform banking transactions through mobile devices like phones and PDAs. It began with SMS banking and expanded to include WAP banking and STK banking as technology advanced. Mobile banking provides benefits to banks like lower costs and increased customer satisfaction, benefits to businesses like lower costs, and benefits to customers like convenience. However, security, fraud, and lack of infrastructure in some areas are challenges. Reserve Bank of India established a group to address technology, business, and regulatory issues regarding mobile banking. Major banks in India offer mobile banking services through SMS, apps, and other mobile platforms.
This document discusses digital banking. It was first incorporated in the United States and is governed by federal regulations. Digital banking allows customers to view accounts, make transfers, pay bills, and access other services through a bank's website or mobile app. Customers can access their accounts 24/7 from anywhere. While digital banking offers convenience, there are also security risks and customers may miss in-person relationships with their banks.
This document is a project report submitted by Neha Shaw to the University of Calcutta for a B.Com Honours degree in Finance. The report examines online banking with a case study on Axis Bank. The introduction provides background on the growth of online banking and its benefits over traditional banking. The objectives are to better understand customer satisfaction dimensions in e-banking and Axis Bank's online banking services. The methodology involves collecting primary data through surveys as well as secondary data from sources like the internet, journals and articles.
This document discusses universal banking in India. Universal banking combines commercial banking, investment banking, insurance, and other financial activities under one roof. In India, the Narsimham Committee Report and S.H. Khan Committee Report in 1998 advised consolidating the banking industry through mergers and integrating financial activities, suggesting universal banking. Some large domestic financial institutions in India have been permitted to become universal banks, such as ICICI in 2000. Universal banking allows for economies of scale, profitable diversification, better resource utilization, easy marketing using existing brand names, and one-stop shopping convenience for customers. However, it also presents challenges such as different regulatory requirements for banks versus other financial institutions, lack of expertise in long-term lending, and
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
SWIFT is a worldwide cooperative owned by its member financial institutions that provides secure financial messaging services. It has over 10,000 member institutions in more than 200 countries. SWIFT allows banks and other financial organizations to communicate transaction information securely through a standardized system of codes. It provides reliable facilities for the exchange of financial messages globally and contributes to greater automation of financial transactions between members.
customer satisfaction of internet banking of union bank of indiaShrey Saxena
This document is a primary project report submitted by Shrey Saxena to their professor, Mr. Manoj Saxena, as a requirement for their post-graduation diploma in management from the International Institute for Special Education in Lucknow. The report studies customer satisfaction with internet banking services from Union Bank of India. It includes an acknowledgements section, declaration, table of contents, and sections on the research design, data collection, data analysis, findings, conclusions, and recommendations. It also includes a questionnaire used in the study. The report provides an in-depth analysis of customer perceptions and satisfaction with Union Bank of India's e-banking services.
Customer satisfaction of ebanking/online banking of SBISajid Nasar
This document is a study on customer satisfaction with internet banking at the State Bank of India's Ponganadu branch. It discusses customer satisfaction in banking, defines online/internet banking, and the benefits it provides to both banks and customers. It also outlines the key dimensions of online banking including customer to bank services, bank to bank transactions, electronic central banking, and internal bank intranet procurement. The proliferation of internet has opened new opportunities for retail banks to provide products and services through e-banking and online banking channels.
This document appears to be a dissertation submitted by Sangeeta Pandey to Uttarakhand Graphic Era Hill University for a Bachelor of Commerce (Honors) degree. The dissertation is titled "Comparative Analysis of Banks and Mutual Fund Interest Rates" and was conducted under the supervision of Mr. Ramanuj Tewari. The dissertation includes an introduction to mutual funds and banks, objectives of the research, research methodology, interpretation of findings, limitations, conclusions, and references. It aims to evaluate and compare the performance and interest rates of mutual funds versus domestic bank term deposits.
Online banking has grown in popularity in India, with over 60% of those surveyed using online banking services for their convenience and simplicity. While many banks have implemented online services, some users remain unfamiliar with the options or have concerns about security. Websites can also be improved to be more customizable according to user preferences and ensure marketing does not interfere with the banking experience. Overall, online banking provides benefits but also opportunities for further innovation to increase adoption and satisfaction.
Introduction to Banking, Evolution of Banking, History of Banking system, Route map from traditional banking to Modern banking, Modern Banking system and its evolution, Growth of Indian Banking System
Technological developments in the banking sector include e-banking, core banking, mobile banking, and automated teller machines (ATMs). E-banking allows customers to bank electronically using internet and mobile devices. Core banking integrates banking services across branches on a single platform. Mobile banking provides banking services via mobile phones while ATMs allow customers to access basic banking services without human assistance. These technologies have improved customer convenience but also introduce some risks regarding system failures and cybercrime.
This study examines the knowledge and awareness of banking services among commerce higher secondary students in Kerala, India. A survey was conducted of 30 commerce students using a questionnaire. The findings show that while students have some basic awareness and knowledge of banking accounts and transactions, they lack awareness and experience with more advanced banking services like online banking, mobile banking, ATMs, fixed deposits, and money transfers between accounts. The study concludes that practical training should be added to the commerce syllabus to improve students' understanding and usage of the full range of banking services.
This study examines the knowledge and awareness of banking services among commerce higher secondary students in Kerala, India. A survey was conducted of 30 commerce students using a questionnaire. The findings show that while students have some basic awareness and knowledge of banking accounts and transactions, they lack awareness and experience with more advanced banking services like online banking, mobile banking, ATMs, fixed deposits, and money transfers between accounts. The study concludes that practical training should be added to the commerce syllabus to improve students' understanding and usage of the full range of banking services.
The document describes the process and requirements for opening a savings account at a nationalized bank in India. It discusses how the student Sandeep Damushte visited the State Bank of India branch in Kharepatan to open an account. It outlines the various documents required such as address proof, identity proof, nomination form, and account opening application. The document also discusses the importance of opening a bank account and how it helps with independence, cash management, and status. The methodology section explains the process followed and purpose of documents. The conclusion expresses confidence in banking and recommends the bank provide ATM facilities.
Internship in customer service department at everest bankAspak Miya
It is all about presentation of my friend Geeta Bhandari on be half of Everest Bank Limited.This presentation may help the BBA students of all universities for research on this bank.This presentation is only done for partial requirement to complete BBA program. I am uploading this presentation for helping the Management students to prepare presentation project with the permission of the author.
This document is an internship report submitted by Md Abdul Mobin to fulfill the requirements of a Bachelor's degree in Economics and Banking from the International Islamic University Chittagong. The report focuses on the general banking operations of Pubali Bank Limited's Sitakunda branch in Chittagong. It provides an overview of the bank, describes the functions and processes of general banking departments like deposits, remittance, clearing and cash. The report also analyzes the branch's performance in key areas from 2015 to 2019 and identifies some issues with recommendations for improvement.
Comparative analysis of products & services of Axis Bank with its competitorsSupriya Mondal
The document provides an overview of Axis Bank, including its history, products and services, and customer base. A study was conducted among 50 Axis Bank customers in Durgapur branch to analyze their satisfaction with Axis Bank's products and services compared to competitors. The study found that most customers are satisfied with Axis Bank overall but identified some areas for improvement, such as promoting mobile/internet banking, expanding the ATM network, offering more flexible products, and decreasing savings account fees. The document concludes that Axis Bank needs to focus on rural/semi-urban markets and new customer segments to better compete with other top private banks.
Internship Report on Online Banking OperationMSKarim2
This report is prepared as a partial requirement of the internship phase of BBA program in BGC Trust University Bangladesh with major in FINANCE. I was assigned to Janata Bank Ltd. by the department of Business Administration. This report is based on Online Banking Practices of Janata Bank Ltd. This report contains five chapters
This document summarizes a study on customer satisfaction with Uttara Bank Limited's (UBL) electronic and online banking performance.
The study aims to: 1) Identify electronic and online banking services offered by UBL and customer usage, 2) Determine the impact of these services on customers, 3) Compare customer satisfaction between UBL and other banks, 4) Identify customer and employee challenges with new online systems.
The rationale is that online banking plays a vital role in Bangladesh's economy, and understanding customer satisfaction is important for UBL to compete effectively. The methodology will involve surveys and interviews to analyze customer service level data.
“Satisfaction from e banking services. a comparative study of hdfc and icici...bairasiareshu
This document provides an overview of the history of banking from ancient times through modern Western history. It discusses how temples in ancient civilizations like Babylon and Greece served as early banks where people could store valuables and conduct financial transactions. Banking developed further in ancient Rome and Egypt, utilizing grain and other commodities. During this time period, most banking activities were conducted by private individuals rather than large corporations. The document then outlines some of the key developments in banking during the medieval period in places like Italy and the rise of double-entry bookkeeping. It provides context on the history and evolution of banking practices over thousands of years.
This presentation summarizes the general banking activities of Southeast Bank Limited in Bangladesh. It introduces the bank, its mission and vision, organizational structure, products and services. It describes the key functions of the general banking department including account opening and transactions, remittance services, clearing activities and other services. Finally, it discusses some findings from the author's internship experience and provides recommendations to improve customer service and promote the bank.
The document discusses a study on customer perception of banking services and business growth at a private commercial bank branch. It includes details about the branch location, manager, products offered, banking hours and types of banking processes. The objectives of the study are to identify liability and asset products, examine promotional activities, and observe customer perception of services. Benefits are outlined for both the bank and customers. Limitations include the author's inexperience and inability to access all necessary internal data within the short internship period. Liability products, credit products, and card services are listed, along with descriptions of deposit schemes. Cash facilities, promotional activities, and an examination of growth in liability products from 2015-2016 are also summarized.
The document discusses a study on customer perception of banking services and business growth at a branch of First Security Islami Bank in Bangladesh. The objectives are to identify liability and asset products, examine promotional activities, and observe customer perception of services. The study finds growth in deposit accounts, savings, notices, and schemes from 2015-2016. Promotional activities include advertising, personal selling, and public relations events. Limitations include the author's inexperience and inability to access all internal data.
A study on customer satisfaction towards debit card services provided by pri...Dr. Linda Mary Simon
1) The document is a research paper on customer satisfaction with debit card services provided by private sector banks in Coimbatore City, India.
2) It provides background on debit cards and private sector banks in India. The research aims to study awareness and use of debit cards, and measure customer satisfaction with private bank services.
3) The paper presents results of a survey of 150 debit card customers, finding that most are male, aged 30-40, postgraduates, employees earning Rs. 75,000-100,000 annually who hold cards for convenience and use them often within cities.
The document provides guidance for interview preparation. It contains questions that may be asked during an interview and instructs the reader to pause the document and write out their responses. The questions cover topics like the purpose of an interview, types of bank accounts, banking terms, and personal questions. Developing clear, thoughtful answers to common interview questions is important for interview preparation.
The State Bank of India (SBI) is India's largest bank. It was established in 1806 and nationalized in 1955. SBI has over 14,000 branches across India and operates in over 34 other countries. It provides a wide range of banking products and services both domestically and internationally. SBI aims to expand financial inclusion through initiatives like the Pradhan Mantri Jan Dhan Yojana and has a large rural and semi-urban branch network. It remains the largest bank in India in terms of assets, deposits, profits, capital, and employees.
summer internship report on digital banking (Punjab & Sind Bank)sharda university
i had completed my 2 month summer internship report from punjab and sind bank on digital banking and digital services provided by the bank to the customers time duration is 20 june 2018 to 20 august 2018
The principal function of each and every bank is to acquire deposits and provide loan. Every people
have faith on the bank and save their money for securities and getting some interest. Bank performs
truthful position to maintain its functions properly. They collect cash from them as credit score
and provide loan to the needy people in exchange of some interest. The profitability of bank in the
mainly rely on well management of the bank. For ensuring its suitable functions, banks need to
maintain its liquid assets and liabilities.
Throughout this internship report I’m going to speaking about the liquidity management of Janata
Bank Ltd. and its corresponding aspect. My internship report has been divided in some chapter on
the basis of understanding the study. Additionally, I’ve discussed the management method of
Janata Bank Ltd. and structure of the bank that will help to get primary notion about the Janata
Bank Ltd and scope and limitations that I confronted in times of getting ready this report. I tried
my best to encompass some introductory contents about the report I have selected. I firmly think
that this will assist to get a clear view about the exclusive functions of Janata Bank Ltd.
As my topic is about liquidity management of Janata Bank Ltd. so it’s required to give view about
the core issue of the liquidity management of the Janata Bank Ltd. Additionally, I’ve brought the
liquidity management guideline of Bangladesh Bank and tried my best to collect facts about the
liquidity management of Janata Bank Ltd. that the bank has conducted. All these records about the
SLR and CRR condition of Janata Bank Ltd have considered in preparing the report. Liquidity
management refers the management of the liquid assets and maintains reserves to attain goals
following the rules and regulations of the Bangladesh Bank. Loan and advances management of a
bank has significant effect on the liquidity risk of the bank. So Janata Bank Ltd. evaluates the
applicant for a loan carefully to provide loan a right person. In every stages of works of Janata
Bank Ltd. have to follow the guidelines and regulations of central bank of Bangladesh. The
internship program helps me to know the management process of the Janata Bank Ltd.
Finally, I would like say that, Liquidity management is core issue of bank financial management,
so every bank should keep careful attention on the liquidity management of the bank.
This document provides an overview of the framework for studying online savings accounts at State Bank of India. It defines an online savings account as one that is managed and funded primarily over the internet, with most transactions and customer service conducted digitally. Opening an online savings account involves filling out an online form to provide personal details. Such accounts allow customers to maximize interest rates while minimizing risks compared to other investments. The questions to open an online account are similar to traditional accounts but can be completed more quickly online. Customers can transfer funds freely between accounts and choose their account number. The study will examine customers' responses to these online savings account services.
The document is a project report submitted by Raghu Roy for a B.Com Honours degree. It studies online banking in India and includes chapters on the conceptual framework, presentation and analysis of data/findings, and conclusions/recommendations. The report acknowledges those who helped and supported the project, and includes annexures with questions, declarations, and certificates.
This document provides guidance on how to write a research paper in 4 main sections: the introduction, main body, conclusion, and bibliography. The introduction should contain a thesis statement explaining what will be discussed. The main body then elaborates on the introduction by including relevant history, facts, data, and sources to support arguments. A conclusion restates the main arguments and thesis in a concise manner. Footnotes and a bibliography listing all sources are also important to provide references for facts and enable others to verify information. The overall goal is to clearly communicate your research and arguments to readers.
Este projeto visa estabelecer uma fábrica de vacinas e outros produtos hospitalares em Angola para acabar com a dependência de importações e evitar mortes desnecessárias. Será financiado internamente e operará de acordo com normas internacionais para fornecer ao mercado angolano e da África Austral. Inicialmente, será construída na província da Huila com energia solar e capacidade de produção crescente em três fases no valor total de US$6 milhões.
The document discusses computer intrusion and data security. It defines intrusion as someone unwanted gaining access where they are not invited. In computing, intrusions can exploit system weaknesses to collect or access data without authorization. Data security aims to protect digital privacy and prevent unauthorized access. Various types of attacks that threaten data security are discussed such as interruption, interception, modification, and fabrication. The document also outlines security mechanisms like prevention, avoidance, and detection that can be used to enforce data security properties including confidentiality, integrity, availability, authentication, and non-repudiation.
The document provides an overview of the internship experience of the author at Eli India. It discusses the company organization and describes some of the tasks and projects completed during the internship, including learning about promoting events using social media, analyzing social media activities, and collecting data from blogs. The document also provides definitions and descriptions of different types of social media.
The document is an internship report written by Eduardo Samba Ondula Cambinda, a computer science student at Apeejay Stya University. It describes his internship at ELI-INDIA, a practice builder company, where he learned about using social media for promotion. During the internship, Eduardo was introduced to the company and learned how to collect and publish data from blogs, promote events through social media platforms like Facebook and LinkedIn, and analyze social media engagement. He concluded that social media is an effective promotional tool that does not require a large budget.
This document discusses social media and provides strategies for businesses to improve using social media. It defines social media as digital marketing tools that allow user-generated content sharing. It outlines the main parts of social media including Facebook, Twitter, Google, Wikipedia and LinkedIn. It also discusses how mobile social media allows on-the-go posting and sharing. Finally, it emphasizes the importance of visuals, regularly revising social media strategies, and using social ads for small businesses.
This document provides instructions for configuring a network client. It describes installing the network interface card driver, accessing the network connections window, selecting protocols like NetBEUI or TCP/IP, and configuring services and components. It also discusses identifying the client by giving it a computer name and selecting a workgroup or domain. The key steps are installing the NIC driver, selecting a single network protocol, enabling necessary services, and identifying the client with a name and network affiliation.
1. Case Study About NRI Saving Bank account
EMBA
1
Case Study:
Analysis and reporting
About ( NRI)
Saving Bank Account
with some International students In India
Monday, 16 February 2015
Highlights
This Case study is related NRI saving Banking Account Number with some
international students in India, using Indian bank system dues income tax
interested rate credited by Reserve Bank of India (RBI) known as Central banking
and monetary authority of Indian Bank System, scheduling commercial banks and
co-operative banks, as a part of financial intermediation and mobilisation of saving
in form of deposit(Demand deposits and time deposits) the money accepted by
banks from customer to be held under stipulated terms and conditions like accepting
deposits from public for the purpose of lending. I wanted to know how many
International students have a bank an account of Non Resident Indian which can
be:
a) Current Account
b) Saving bank account
c) Term deposit account
Students are allowed to open NRI saving Bank Account according to a Senior
employee of Karnataka Bank in Sector 31 In Gurgoan Haryana in South of New
Delhi.
According to Senior Employee of State Bank of India in Gurgoan students are
allowed to open NRI Saving Bank Account Number if they come with all documents
the Bank require.
ONAL INSTITUTE OF BUSINESS MANAGEMENT –EMBA
BY Eduardo Samba Ondula Cambinda
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2. Case Study About NRI Saving Bank account
EMBA
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Contents
02 Executive Summary
03 An overview of The India Banking Market
04 Sources
06 Operational efficiency
07Conclusion
08 Appendices
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BY Eduardo Samba Ondula Cambinda
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02 Executive Summary
In terms of the Foreign exchange Management Act(FEMA), 1999, a person resident
outside India is not resident in India, this person is called (NRI) Non-Resident Indian
may open NRO account, Non-Resident ordinary account putting through Bona fide
transaction.
Saving Banking Account is a form of demand deposit which is subject to restrictions
on number of withdrawal as well as on the amounts of withdrawals during any
specific period. Minimum balances may be prescribed in order to offset the cost of
maintaining and servicing such deposits.
Wanted to know and to learn more about how to open NRI saving Bank account
Number, what international students face to open Saving NRI Banking A/c Number.,
asked different International Students 3 question which i have wrote in my diary :
1-Do you have a saving Banking Account number In India?
a)if yes, why you need it?
b)if no, why you don't have it? how do you make your transaction?
2-why do you need saving bank A/c Number?
3-Tell your experience with Banks in INDIA?
a) Excellent
b) Good
c) Bad
According SBI in Gurgoan Sohna Road and Karnataka Bank in Sector 31 IN
Gurgoan South of Delhi, students are allowed to open NRI saving Bank Account
according to a Senior
employee of Karnataka Bank
.
According to Senior Employee of State Bank of India in Gurgoan students are
allowed to open NRI Saving Bank Account Number if they come with all documents
the Bank require. He also don’t know what kind of documents.
ONAL INSTITUTE OF BUSINESS MANAGEMENT –EMBA
BY Eduardo Samba Ondula Cambinda
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4. Case Study About NRI Saving Bank account
EMBA
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Sources:
40 international students
Table No 1
Total: a) 40 students from 5 universities
b) 5 Universities( Apeejay Stya university, Ganpat University Kherva, Amity
University, Stratford University New Delhi, ANSAL University)
Table No 2
No Countries Number of
students
age Number of
Universities
11 40 18 to 30 5
Number of
students
Students with
Bank account
Students
without
Banking
Account
Percentage
Of students
With Bank
Account
Percentage
Of student
Without
Account
40 30 10 75% 25%
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BY Eduardo Samba Ondula Cambinda
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5. Case Study About NRI Saving Bank account
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03 An overview of The India Banking Market
The Government of India issues directives from time to time to the banks to providing
credit to the priority sector and other specified groups and implementation of various
poverty alleviation programmes.
Converting short-term liabilities to long term assets, converting risky investment into
relatively risk-free ones.
Matching small deposits with large loans and large deposits deposits with small
Loans.
In Legal Framework restriction placed on access depend upon the terms and
Condition of the account and the provider, the account holder retain rights to have
Their funds repaid on demand.
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BY Eduardo Samba Ondula Cambinda
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Students By Countries
1. Uganda
2 students
a)Bachelor of pharmacy 1ST year Apeejay Stya University Sohna
“ I don’t have Bank A/c number, I think that university could guide me let me know
the required documents just like that, university should help me because I am
student here in India and bank need document from University,
I use normal money transfer, western Union, I am mature to carry my money but I
should keep it in bank, I can’t move with money everywhere”
b) Bachelor of civil Eng. 3rd year Ganpat University
“ I have saving bank A/C my university help me to open it in second day I reach India
from State Bank Of India, they shouldn’t maximise a/c to let customer deposit any
amount in a day ie more than Rs 50.000, the service is good”
2-Bangladesh
1 student of B. Tech Electrical and telecommunication 2nd year
“yes i have a saving banking account in India. I need it because i have to pay the
tutorials fees of college and maintenance, education fee those things i need a bank
a/c number in India”
3-Nepal
1 student of B.Tech of Computer Science 2nd
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BY Eduardo Samba Ondula Cambinda
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7. Case Study About NRI Saving Bank account
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“ I don’t have Bank a/c to open it I need passport, I don’t have passport or ID card I
pay my school fee with Demand Draft like check and I give to university, I have
debit ATM card from my country ,
Universities should be linked with some Indian banks to help local and international
students to open Bank a/c number”
4-Ghana
1 student of Master of Bio-Tech
“ I have saving Bank A/c was very difficult to open A/c No, they was said that
foreigner are not allowed to open Bank A/c in India, I think that the universities
should deal with Banks and school fee should be paid through that Bank”
5-Nigeria
15 Bachelors students from Engineering, Journalism, Business and Management
Table 3
‘’ for a student of IT from Stratford University New Delhi Indian bank have different
policy, In Nigeria they have online service which I use”
“ for a student of Computer Science from Apeejay Stya University Sohna in bank so
many papers work, to many bored question, open account in India is waste of time”
6,6% with Saving Bank a/c number
60% of Nigerian students in this case study don’t use Indian Bank System
transaction, they use Nigerian Banks with ATM bank card, money transfer western
union etc.
33,3% of Nigerian students Don’t absolutely nothing about Indian banking service
system.
No of Students Students with
saving Bank A/c
Students without
saving Bank A/c
No comment
15 6 9
ONAL INSTITUTE OF BUSINESS MANAGEMENT –EMBA
BY Eduardo Samba Ondula Cambinda
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8. Case Study About NRI Saving Bank account
EMBA
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ONAL INSTITUTE OF BUSINESS MANAGEMENT –EMBA
BY Eduardo Samba Ondula Cambinda
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92%
8%
students with a/c students without a/c
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6-Angola
8 students Bachelor Technology
Table 4
37,5% of Angola students use Indian Bank System, the quality of service is Good
62,5% using visa debit card from Angola, swift bank transfer, western union and
No of students Students with a/c Students without
a/c
No comment
8 3 5
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BY Eduardo Samba Ondula Cambinda
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62%
38%
students with a/c students without a/c
10. Case Study About NRI Saving Bank account
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money gram
7-Bhutan 3 students
Bachelor of Civil Engineering 2nd year
“ we don’t have A/C Number here, open bank account here take so long time and a
lot of documents a lot of verification, unwanted process they don’t do their work
smoothly, they don’t like foreigner people well, we have master card at all from my
country directly use it, I think that they should help international students to open
Bank A/c number that is it”
8- Mauritius
1 student Bachelor of journalism 1st year
“Have Bank A/C, was easy to open it, don’t have a lot of problem with money
transaction money come from country through my bank A/c No bank should attract
more students give more facilities”
9-D.R. CONGO 4 students
a)B.Tech Electronic 2 students 2nd year
“ we have bank a/c number was so easy to open it I went to ICICI
They make things easily for us, my university always ask me to pay my fee through
Bank, but they don’t help us to open bank a/c number,
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b) B.Tech computer Science 2 students 2nd
“ we have the bank a/c number it took 2 month to open and was not easy to open it,
there is so many question, there is so many documents, they ask us the name of
our fathers how much we spend monthly, income from abroad, we was there to
open a/c number not for an interview “
c)”ANSAL University
‘’ i dont have it in my country that in my country i don't need it here”
d) Amity University
“i have account number in India, it take 2 weeks to open is more developed than my
country, i don't know they should decrease the amount to open bank a/c number in
private sector for students “
10-Mongolia
1 student of MBA
“ I don’t have Bank account here, I use debit Card from my country, I don’t know
nothing about banking here”
10- Zambia
3 students
a) Bachelor of civil engineering 1st year
“ I don’t have a bank a/c number I am planning to open, I receive my
transaction by west Union, it is not safe to carry money, I think that bank in
India charge a lot of tax, when I receive my money from my parents in my
country my protection is to strong I keep it with my everywhere my protection
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12. Case Study About NRI Saving Bank account
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is to strong, I think that Indian bank they should attract more student to keep
the money in Bank”
b)Bachelor of Bio-Science 2nd
“ About Bank system no comment I don’t use it here”
c) Master Journalism Apeejay Stya University
“ i don't have bank a/c number because i have one in my your country
i want open an account here it take time ”
11-Rwanda
1 student from Apeejay Stya University Master of Bio-Technology
“I am not interested in saving Bank A/C here I have a little time to stay here, I receive
money by western union I don’t have any idea about Bank Transaction in India bank
system, I suggest the Indian Bank doing marketing everywhere because I don’t
their policy, many people don’t speak English I those banks, they should attract the
students to keep money in system”
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07-Conclusion
75% of international students in this case study don't have NRI bank a/c.
25% of the students in this case study have NRI Bank a/c
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BY Eduardo Samba Ondula Cambinda
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26%
74%
students with a/c students without a/c
14. Case Study About NRI Saving Bank account
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Total number of students 40 international students.
.
07- APPENDICES
www.nri.rbi.org.in
International students interview
2 senior employer comments of India Bank System in Gurgoab
Study Material of National Institute of Business Management:
a)Banking Management -part I and II
b)Financial Management part I and II
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