1. Customer Service Operational Streamlining / Lean Practices Marketing Program Development
Collision Repair Estimating Shop Equipment & Supplies Knowledge Web Design / IT Support Experience
Collision Damage Assessment & Repair Planning Equipment Purchasing / Contracts Database Creation & Management
Vehicle Diagnostic/Troubleshooting Vendor Negotiations & Management Financial Reporting & Budgeting
Total Loss Valuations Dealership & Independent Facility Mgmt. P&L Accountability / Expense Control
OEM & I-CAR Repair Procedures Knowledge Multi OEM Franchise Experience Report & Document Preparation
OEM Warranty Claims Processing Development & Implementation of SOP’s Accounts Payables / Receivables
Parts Ordering & Inventory Management Safety & Compliance Management Training & Knowledge Development
Repair Invoicing & Repair Job Costing Human Resources Operations Management Strategic Planning & Critical Thinking
Repair Quality Control & Assurance Recruiting, Teambuilding & Supervision Performance Monitoring
Multi Facility Operations Management Conflict & Dispute Resolution Multi Insurance DRP Programs
Shop Production Management Interpersonal Relations Facility & Operational Administration
CARRIE E. BURKE
• Palm Beach Gardens, FL • 33410
carrieeburke@aol.com www.linkedin.com/in/carrieeburke
COLLISION REPAIR OPERATIONS PROFESSIONAL
Qualified with over 15+ years’ versatile experience working within the collision repair industry. Seeking entry
position of field appraiser where I may leverage my knowledge of estimate writing, collision damage assessment,
repair planning, OEM repair procedures, cycle time management, multi-insurance DRP program handling, and
most importantly customer service.
KEY SKILLS
EXPERIENCE
Quality Auto Body & Paint, Lake Worth, FL 10/2012 – 11/2015
Body Shop Manager
Tyco Fire Suppression & Building Products, Cranston, RI 09/2010 – 01/2012
Executive Assistant
Inskip AutoMall (Penske Automotive), Warwick, RI 07/2009 – 08/2010
General Manager – Collision Center(s)
Advantage Ford of Stuart, Stuart, FL 05/2004 – 10/2006
Body Shop Manager
Schumacher Automotive, Lake Park, FL 04/2002 – 04/2004
Body Shop Manager
Bev Smith Ford, Lake Park, FL 04/2000 – 04/2002
Estimator, Assistant Manager
Schumacher Automotive, West Palm Beach, FL 10/1997 – 04/2000
Administrative Assistant, Office Manager, Estimator Trainee

2. CCC One Estimating Allstate GHRN DRP (Express Repair Link)
CCC Repair Workflow Management System State Farm Select Service (State Farm B2B Online)
Update Promise & CarWise Management Farmers & 21st
Century COD DRP (Help Point Claims)
Audatex - Autosource Vehicle Valuation Performance Claims / Performance Gateway
Reynolds & Reynolds and ADP – Dealer Management Systems Enterprise (ARMS) & Hertz Rental – Web Suites
ADP Run – Payroll & Employee Management System Honda Pro-First
Parts Trader / OE Connection-Coll-Link / Car-Part Pro / Keystone B2B I-CAR (Gold Class) Shop Training Manager
BASF VisionPlus I-CAR Individual Training (click for transcript)
Mitchell Repair Center Microsoft Office (Outlook, Excel, Word, Publisher, PowerPoint)
QuickBooks Pro2015 AutoChex System Management (Mitchell)
Adobe – Acrobat Pro DC Microsoft Office (Outlook, Excel, Word, Publisher, PowerPoint)
EDUCATION
Palm Beach State College, Lake Worth, FL 1997
Business Management (Semester)
William T. Dwyer High School, Palm Beach Gardens, FL 1994 - 1996
Graduated – Academic Diploma
Cardinal Newman High School, West Palm Beach, FL 1992 – 1994
OTHER RELATED EXPERIENCE
REFERENCES
* Additiona l references a va ila ble upon request