Find out how Microsoft technology is helping the RAC to innovate and disrupt their industry.

1. RAC Utilising Data Insights To Keep Fleets
Moving
Microsoft Driving Workforce Enablement Through IT
Innovation
Alan Beveridge
Head Product and Propositions,
Connected Solutions
1

2. RAC
119 Years Of Championing The Motorist

3. 3
RAC History and Facts
119 YEARS
REPAIRING VEHICLES AT THE ROADSIDE
Established
1897
4.5M
ANNUAL CALLS
8.6M
MEMBERS
6M CORPORATE
DRIVERS
2.3M
JOBS
ATTENDED
PER ANNUM
19
SECS
WE FIX A CAR EVERY
BUSINESS-WIDE YTD PERFORMANCE
94.7% CSI & 93.7 NPS

4. 4
RAC
Centred Around The Car and The Driver
RAC Roadside
Delivery Services
Insurance
Services
Data
Services
Accident /
Legal Services
Telematics
Solutions
Inspection
Services
Technical
Training
Contact Centre
Operations
RAC Cars
Web Portal
Car
Passport
Strategy centred on positioning RAC as ‘The Motorist’s Champion’
RAC Business
Club
Additional services:
Fuel card
Tyre Service
Garage Networks
Battery replacement
Mis-fuel service
Body repairs
Internet shop for motoring products
Key care

5. 5
Everyone Cares About Cars
Driver HR Finance Fleet Manager
Business Driver
• Spend large amounts of time
on the road.
• Vehicles issues cost money.
• Vehicle Management/
Expense Management is
Additional Effort.
• Additional burden of need to
meet company efficiency and
driving behaviour standards
Improving Efficiency
• Lowering the costs of the fleet
• Fuel
• Insurance
• Vehicle Usage
• Parts
• Service
• Fraud
• Cost of ownership
Responsibility For Driver and
Vehicle
• Vehicle Health
• Regular Servicing
• Proactive
maintenance
• Incident management
• Vehicle Management
• Location
• Fuel
• Driver Management
Duty Of Care To Drivers
• Responsibility to ensure that
drivers are safe .
• Introduction of methodologies
without infringing into
employees day to day
working.
• Looking to improve the
employees experience.
• Targeted programs to improve
driving behaviour

6. Connected technology enhances services
The Drive to Pro-Active and Predictive
6
Reactive Services Pro-Active ServicesTech
Roadside Assistance
Accident Management
Contact Centres
Connected / Telematics
Data Analytics
Decision Engines
Fault Alerts / SMR
Instant FNOL
Claims Management
Predictive ServicesTech
Deeper Diagnostics
Stream Analytics
Machine Learning
Predictive Maintenance
Accident Avoidance
Services On Demand

7. RAC and The Connected Car
It all starts with Data
7
LOCATION
VEHICLE HEALTH
DRIVING PROTECTION

8. RAC and The Connected Car
Keeping You Car Moving
8
GPS Derived Data
Crash Reporting
Driver Behaviour
Vehicle Data
RAC Platform
Nebula Systems
Diagnostic Database
RAC
Experience Database
Real-Time Data Feed
Fault, Symptom, Fix
Service Status
Mileage
Driver Behaviour
Collision Data
Location

9. Motorists. We salute you.
Connected Technology Enhances Services
Rich and Pro-Active Services
9
Data Processing
Engine
Pro-Active Roadside
Pro-Active Fleet Services
Pro-Active Insurance
Pro-Active Accident Services
Odometer
Driving Records
Risk Management
Driver Risk / Behaviour
Vehicle Status
Fault Data
Fleet Management
24/7 365 FNOL
Instant Notification
Triage & Solution
Network Management
Connected to Recovery
Full audit trail of event
Vehicle fault data
• Call centre
• Patrol
Breakdown
Historic Faults
Location
Driver Risk
Fraud Management
Driver Coaching
FNOL Alert
Crash Report
Vehicle Health
Service Reminders
Roadside
Experience
Data

10. Motorists. We salute you. 10
Vehicle faults
Example Fleet
Below is a sample of the data we interpret from the telematics data
• We can see that vehicles often have multiple DTCs, but usually related to the same fault
• We advise that the vehicle shouldn’t be driven where:
• Fault could be causing longer term damage to the vehicle
• Fault is related to safety related item (steering / brakes etc)
• Many of the faults may not case a break down today, but if left unresolved:
• Will cause a drop in vehicle performance and economy
• Cause a more serious fault or breakdown in weeks or months to come
Data as of 21st October
vehicle_registration DTC dtcname advice cman_name cran_name
LM63LDV P0103 Mass or Volume Air Flow Circuit Low Input Drive to repairer MERCEDES-BENZ VITO
LM63LDV P0107 Throttle position sensor/air inlet sensor/MAP sensor Drive to repairer MERCEDES-BENZ VITO
LM63LDV P0113 Temperature sensor at the air flowmeter Drive to repairer MERCEDES-BENZ VITO
LO11CVT P0045 Turbocharger/Supercharger Boost Control A Circuit / Open Don’t Drive VAUXHALL VIVARO
LO11CVT P0380 Relay preheater Drive to repairer VAUXHALL VIVARO
LV14ATY P253F Low Oil Quality Don’t Drive RENAULT TRAFIC
LV63RFO P0130 Upstream oxygen sensor signal fault Drive to repairer RENAULT TRAFIC
SA61ERV P1351 Relay preheater Drive to repairer CITROEN BERLINGO
SA61FKT P1351 Relay preheater Drive to repairer CITROEN BERLINGO
SA61JHV P0104 Mass or Volume Air Flow Circuit Malfunction Drive to repairer CITROEN BERLINGO
SA61JJU P1351 Relay preheater Drive to repairer CITROEN BERLINGO
SA61JJZ P0401 Lambda probe heating (bank 1 sensor 2) Drive to repairer CITROEN BERLINGO
SA61JJZ P0409 Position sensor for exhaust gas recirculation control (Bank 1) has an electrical fault Drive to repairer CITROEN BERLINGO
SA61JJZ P0490 Not enough EGR valve too closed in relation to the reference value Drive to repairer CITROEN BERLINGO
SA61JJZ P1459 Manufacturer&#173specific Drive to repairer CITROEN BERLINGO
SA61LSD P1351 Relay preheater Drive to repairer CITROEN BERLINGO
SA61LSV P1351 Relay preheater Drive to repairer CITROEN BERLINGO
SA61LSX P0500 Wheel speed sensor circuit Don’t Drive CITROEN BERLINGO
SA61LSX U0121 TC/ABS Don’t Drive CITROEN BERLINGO
YN66SBO P2463 Soot content of diesel particulate filter too high Don’t Drive FORD TRANSIT CUSTOM
YN66SCZ P2463 Soot content of diesel particulate filter too high Don’t Drive FORD TRANSIT CUSTOM

11. Motorists. We salute you.
Example of cost escalation prevention
Repair cost reduction through pro-active intervention
11
FL14VKZ
Date fault first
seen
Code Description
30/09/2016
04/10/2016
10/10/2016
P0299
P242F
P253F
Turbocharger/Supercharger "A"
Under boost Condition
Particulate Filter Restriction - Ash
Accumulation - Bank 1
Engine Oil Deteriorated
Repair
Replace hose / hose
clip
Replace DPF
Repair engine damage
Part cost
£140
£1,000
£7,000
Vehicle broke down “warning light” on the 10th

12. Example of Connected Benefits
B2B customer monitoring driver behaviour
Fleet of 3.500 vans
Insurance premium of £5.2M in 2015
Fitted RAC Telematics to monitor and improve driver behaviour and detect crashes
Also wanted fleet management and tracking capability
In 2016 decided to self-insure the fleet
Break-even for customer was a 50% reduction in accidents
YTD 2016 crashes reduced by 75% with savings of over £3M
Driver scores have risen from an average of 44 to 70
ECP pays a sliding scale monthly bonus from £50 (for a months score of 70), to
£175 (for a score of 99)
Total savings YTD on repairs, maintenance, servicing etc of £5M
Now looking to install company cars
Motorists. We salute you. 12

13. And The Driver
Information In The Palm of Your Hands
13

14. 14
Everyone Cares About Cars
Driver HR Finance Fleet Manager
Business Driver
• Spend large amounts of time
on the road.
• Vehicles issues cost money.
• Vehicle Management/
Expense Management is
Additional Effort.
• Additional burden of need to
meet company efficiency and
driving behaviour standards
Improving Efficiency
• Lowering the costs of the fleet
• Fuel
• Insurance
• Vehicle Usage
• Parts
• Service
• Fraud
• Cost of ownership
Responsibility For Driver and
Vehicle
• Vehicle Health
• Regular Servicing
• Proactive
maintenance
• Incident management
• Vehicle Management
• Location
• Fuel
• Driver Management
Duty Of Care To Drivers
• Responsibility to ensure that
drivers are safe .
• Introduction of methodologies
without infringing into
employees day to day
working.
• Looking to improve the
employees experience.
• Targeted programs to improve
driving behaviour

15. 15
Everyone Cares About Insight
Manufacturer
Dealers and
Leasing
Fleets Driver
• Warranty Control
• Usage Monitoring
• Customer Contact
• Lowering the costs of the fleet
• Fuel
• Insurance
• Vehicle Usage
• Parts
• Service
• Fraud
• Vehicle Up Time
• Customer Promises
• Cost of ownership
• Spend large amounts of time
on the road.
• Vehicles issues cost money.
• Vehicle Management/
Expense Management is
Additional Effort.
• Additional burden of need to
meet company efficiency and
driving behavior standards
Vehicle Health
• Service and Warranty
Management
• Usage Monitoring
• Client Services
• Vehicle Visibility

16. Welcome To The Club
16

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