The document is a curriculum vitae for Caroline Masuku, a human resources specialist with over 15 years of experience in human resources management, consulting, and leadership roles. She has held positions such as Operations Director, General Manager of Human Resources, and HR Consultant for various organizations in Zimbabwe. Her experience includes setting up HR systems, change management, talent management, leadership development, and industrial relations. She is currently an independent consultant seeking a new role as an HR Director.

1. Caroline Masuku
CURRICULUM VITAE
1 James Lamb Drive Marlborough - Harare
carolinemasuku17@gmail.com - +263 773 004 797
Human Resources Specialist with management experience and exceptional people skills. Versed in setting up
systems such as job evaluation and performance management. Also in leadership capacity building, change
management, talent management, industrial relations and general Human Resources Admnistration. Desires
a challenging role as a Human Resources Director in a progressive organisation.
WORK EXPERIENCE
Consultant
Surge Africa Career network - Harare - September 2014 to Present
A newly formed job board: Functions include administration of website, marketing to employers for them to
sign onto the website. Headhunting the right talent for specialized advertised positions, writing of business
proposals, publicizing the company on social, print and electronic media to attract more viewers. Arranging
functions and speaking at various fora about the organization
Independent Consultant
Self Employed - February 2012 to August 2014
Co-facilitated Results Based Strategic Planning and wrote reports and strategic plan.Ministry Agriculture,
Mechanization, Irrigation and Development, Department of Research and Specialist Services and Ministry of
National Housing: Marketing and facilitation of the Pacific Institute's Leadership Development Programs.
Systems Analysis and Program Development (SAP) Change Management Consultant
Design Technology - Harare - May 2012 to January 2013
The Public Service Commission, State Procurement Board and Cabinet Secretariat, Change Management
Consultant for the e-government project being implemented by the Government of Zimbabwe since May 2012.
Responsible for implementation of Change Activities in three government Ministries and Agencies, which were
part of the pilot project.
Management Consultant.
Operations Director
Celebration Health - Harare - December 2008 to December 2011
Celebration Health is a medical humanitarian organization whose objective is to resuscitate and reform the
health delivery system in Zimbabwe through, procuring medicines, medical equipment and supplies for public
hospitals in Zimbabwe and conducting free medical outreaches through out the nation of Zimbabwe as well
as responding to disease outbreaks.
Responsibilities:
• Formulate human resources strategies and implement them.
• Capacity building and development
• Administration of payroll employee benefits and welfare.
• Coach and mentor staff and mobilization of over 200 volunteer base.
• Plan, lead and control the following departments; finance and administration, communication, logistics and
project management as well as formulate and implement strategy.

2. • Set up systems and procedures and oversee preparation of departmental budgets.
• Liaise with all stakeholders and manage strategic partnerships.
• Mobilize funding and draft Memoranda of understanding, proposals and partnership agreements.
• Ensure organizational preparedness to respond to emergencies and oversee management of donor funding.
• Oversee compliance with legal and statutory requirements of donated goods imported into the country and
adherence to storage and distribution requirements. Liaise with government Ministries and other stakeholders
in line with strategy.
• Represent the organization in various fora and manage strategic partnerships.
• Manage the following projects; mobilization and organisation of medical teams to provide clinical care, health
education programs and receiving and distribution of medicines and medical supplies in areas affected by the
Cholera epidemic funded by Econet Wireless/ National Health Care Trust.
• Procurement and distribution of medicines, medical equipment and supplies funded by The Coca cola Africa
Foundation, Global Assistance; International Christian Medical and Dental Association (ICMDA) and Global
Assist Network.
• Distribute food to hospitals supplied by Global Assistance and Global Assist Network. Organize pro- bono
medical outreaches to the community funded by The Coca Cola Africa Foundation, Econet Wireless and
Zimbabwe National Health Care Trust.
• Managed a Livelihoods Program, which involved cash transfers targeted towards the very poor and vulnerable
in Kadoma in partnership with Oxfam GB funded by The European Commission through GRM International.
• Provide capacity building in Internal Savings and lending Schemes (ISALS), gender awareness, basic
business skills and household financial management.
• Design projects/ programs and oversee monitoring and evaluation of projects.
Achievements:
Set up the administrative structures and systems of Celebration Health including logistics and mobilisation of
teams to the cholera response by the organisation which resulted in the treatment of 15 000 people 15% of
national caseload and over 100 000 receiving health education.
Was responsible for setting up the administrative policies and procedures of Celebration Health such as
accounting and logistics procedures, designing of the board pack and instituting quarterly meetings
Started the Celebration Health newsletter, which helped improve communication with stakeholders.
Managed a livelihoods program in partnership with Oxfam, which helped the very poor and vulnerable in
Kadoma to come out of poverty. Trained beneficiaries in internal savings and lending schemes and business
skills as an exit strategy to assist beneficiaries to start income generating activities
Facilitated specialist teams from USA and other countries alongside the University of Zimbabwe College of
Health Sciences coming to provide specialist surgeries to underprivileged communities.
Selected to attend The Coca cola Africa Foundation Transformational Leadership Program at Wharton
Executive Education, University of Pennsylvania in September 2011.
Facilitator
The Pacific Institute - 2008 to 2010
Capacity building - facilitate the Investment in Excellence Leadership Development Program on behalf of The
Pacific Institute.
Human Resources Consultant
Self Employed - Harare - 2007 to 2007
started the Human Resources Committee for Celebration Ministries International which is an advisory
committee to the executive management and the Boards. Started work in setting up their job evaluation system

3. Assisted in facilitating strategic planning and conducted human resources audit for Homelux a property
development and real estate company.
2007 Masasa Project Skills Audit
General Manager, Human Resources
Intermarket Banking Corporation - November 2003 to 2006
Headed the human resources function with oversight in four organizations, i.e. Intermarket Bank, Intermarket
Discount House, Intermarket Reinsurance Limited and Intermarket Holdings Limited.
Responsibilities
• Formulation of human resources strategies in line with the institutions' strategies including leadership capacity
building, career development, human resources planning, performance management, change management,
organizational development, job evaluation, employee health and welfare, salaries administration and benefits
management
• Provide leadership through setting objectives and defining and monitoring key performance indicators for
the department.
• Advise senior management on the vision and strategic framework for the management of its human resources
and supporting policies and practices so as to achieve organizational effectiveness
Achievements
Set up the Bank's Human Resources department and human resources systems.
Put into place job evaluation and performance management systems for the bank, Discount House,
Reinsurance and the Holding Company.
Human Resources Manager
Medical Investments Limited - May 2001 to October 2003
Medical Investments is a group of hospitals comprised of; The Avenues Clinic, Montagu Clinic, St Clements
and The Avenues Pharmacy
Responsibilities:
• Formulation, development, implementation of human resources strategies and reviewing of human resources
policies and practices in the following: performance management, organizational design, leadership capacity
building, administration of salaries and benefits.
• Management of employee health and welfare.
• Advise senior management on human resources policies and practices to ensure organisational
effectiveness.
• Initiate research in specific areas (e.g. market salary surveys, competitor systems and practices) to determine
prevailing practices and recommend appropriate actions.
• Manage and implement a variety of projects as requested by the Managing Director.
• Provide leadership in the development of human resources policies, rules and regulations and oversee their
implementation.
• Recruitment and selection
Achievements:
Reviewed the job evaluation system at Medical Investments Group of Hospitals
Conducted a strategic project, which improved systems, organizational efficiency in terms of staffing and use
of resources resulting in the hospital cutting operating costs.
Started a Management Development Program

4. Headed the Medical Investments' 20th anniversary committee and was involved in fundraising and public
relations campaign. This campaign re-launched the organisation to the public of through showcasing the
various products it offered.
Personnel Manager
Willowvale Mazda Motor Industries - Harare - February 1997 to April 2001
Willowvale Mazda is a motor vehicle assembly plant and employed 780 employees. Headed a department of
36 staff. Had oversight over the security department, clinic, reception and three canteens. Human Resources
Generalist functions such as recruitment and selection, capacity building, employee health and welfare,
compensation, advise management on labour law, Organisational development. Represented the organisation
in Motor Manufacturing Industry National Employment Council. Responsible for processing immigration and
employment permits for managers seconded to Zimbabwe by Mazda Corporation.
Achievements
Successfully right sized the organization when inflation began to affect sales. Reinforced use of code of conduct
to ensure consistency in its implementation bringing about congenial work relations between employees and
management. Reviewed job evaluation system. Capacity building in communication skills through all levels
of the organization. Selected to attend training in Japan by Mazda Corporation through the Association of
Overseas Technical Scholarships, an organization that runs capacity building programs on behalf of Jaica.
Personnel Manager
Crittall Hope Group - October 1989 to February 1997
The Crittall Hope Group was the manufacturing wing for Lonrho Zimbabwe comprising of three organisations;
Unity woodworking, Crittall Hope and Trend Shop fitters. The companies had a total staff compliment of over
600 employers
Responsibilities:
Human resources generalist functions such as employee health and welfare, leadership capacity building,
compensation, organisational development, advise management on Labour Law and human resources issues.
Achievements: Started a Supervisory Development Program, Wrote Policies manual and job descriptions for
the three companies. Was involved in right sizing the organization.
Graduate Trainee Manager
Lonrho Zimbabwe - ZW - September 1988 to September 1989
Went through an intensive 13-month on- the -job training program, which enabled theory to be put into practice
by attaching management trainees to various companies and departments of the Lonrho Group companies and
providing monthly classroom lecturing. I was attached to the following departments, accounts, procurement,
human resources, buying and logistics. At the end of my training, I was appointed Personnel Manager for the
Crittall Hope Group.
Administration Officer
Ministry of Public Services Discipline Section - April 1988 to August 1988
Zimbabwe
Responsibilities:
Investigated disciplinary and grievance matters for the civil service and presented recommendations to the
Public Service Commission.
Research Consultant

5. Ministry of Women's Affairs - Harare - 1986 to 1986
1986 Ministry of Women's Affairs: Participated in the research project on gender roles in agriculture.
EDUCATION
Leadership Development Program
Wharton - Philadelphia, PA
2011
Facilitator Investment in Excellence
Pacific Institute - Harare
2007
Solving Human and Organisational Problems
AOTS Chubu Kenshu Centre - Nagoya
1998
BSc
University of Zimbabwe - Harare
1987
Advanced Level in History, Geography
ILSA College - Harare
1984
Ordinary Level
Marondera High School - Marondera
1981
SKILLS
Recruitment, Employee Benefits Management, Human Resources Management, Leadership Development,
Organizational Development, Strategic Planning, Strategic thinking, Performance Management, Talent
Management, SAP, Operations Management, Project Management, Capacity BuilidIng, Communication Skills
ADDITIONAL INFORMATION
I am a quick leaner, well travelled and can easily adapt to differentt environments. I have experience in
diferent industries including manufacturing, construction, motor industry, banking, government and non profit
organizations