Carmen Velasco_Lessons Learned from Institutional and CLIENT Strengthening

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This document discusses strategies for microfinance institutions (MFIs) and their clients to strengthen their resilience during times of crisis. It outlines two pathways: strengthening MFIs and strengthening clients. For clients, developing indicators to evaluate their "health" and investing in business and personal skills could help them better weather crises. Initiatives like the Smart Campaign and Universal Standards are moving in this direction of balancing the health of MFIs and their clients. Strengthening clients through training, financial services, and social support networks may ultimately help both clients and MFIs cope with crises.

Lessons Learned from Institutional
and CLIENT Strengthening
Valladolid 2011 Carmen Velasco

MFIs Alternatives to “Weather” any
Crisis

• Strengthening the MFIs to weather any
crisis
And/ or
• Strengthening its clients to weather any
crisis

– By doing both a win-win situation can be
generated.

Two pathways to weather the crisis

Strengthening
MFIs
• How?
• How? • Why?
• Who?
• Who?
Strengthening Less
Clients Vulnerability

Lessons learned to weather crisis

• Who overseas and controls the MFI`s
health and stability?

– How?
– Why ?

Who watches the MFIs “Health”

Boards

Regulators Investors
MFI
Health

Raters Depositors

How the MFIs “Health” is been
evaluated?

– With Indicators that are universally agreed

– Indicators in different areas to assure the
MFIs performance

– They are reported on a regular basis, it is a
must

– MFIs are evaluated and qualified with them

Who oversees the Clients “Health”

Boards
??

Regulators Investors
?? ??
Clients
Health

Raters Depositors
?? ?

How could it be done better?

• We all have very clear how the “Health” of
an MFI looks like.
• To assess the Clients “Health”, …is it
enough to use the repayment rate?
• Can we develop a set of indicators and
processes to evaluate it?
• How could we overcome the very difficult
challenges that it involves?

Powerful initiatives are on its way

• Smart Campaign
• MF Transparency
• Social Performance Task Force with its
Universal Standards
• Seal for poverty Outreach and
Transformation.

Strengthening clients: A powerful way to
weather different crisis

• Would it be possible to better cope with
any kind of crisis, and diminish its impact
on the MFIs if they concentrate their
attention on its clients ?
• Is it possible to balance the MFIs and the
Clients Health

Investing in MFIs and Clients Health

The Way
to
Clients weather
Health different
crisis
MFIs
Health

“Investment” in Clientes

• The investment should be given in two
areas:
– In business skills
– Personal skills

“Investment” in Clientes business skills

Risk
manage
ment

Market
skills

financial
skills

“Investment” in Clientes personal skills
Clients better equipped
to weather crisis “Motivation” to
access services
Identification of ways
and means to satisfy
them
Increased
Microfinance as a knowledge and
Unfelt needs skills
identified
means for
Development
Change in
Increasing revenue attitude
and improved life
quality
Increased
Growing self-esteem
access to More participation,
services more opportunities

.
Women Empowerment

More Develops Improved Aware of
stable leadership self-esteem their rights/
income skills and value responsab.

Social Access to
Support services
networks
Clients
Better equipped to
weather crisis

Intervention Financial Training Health
Strategy Services services

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