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September 18, 2013 1
Design and the
Internet of
Things
MAKE Hardware Innovation Workshop 2013
September 18, 2013 2
About Smart
Founded in 1980, Smart is an award-wining design and
innovation consulting firm with offices in New York, San
Francisco and Barcelona. Every day, we work with
companies of all sizes and across diverse industries to
create human-centered design solutions that delight
customers and help companies achieve their business
goals.
September 18, 2013 3
Making meaning
in an internet of
things
IxD13 Conference Toronto
September 18, 2013 4
Making meaning
in an internet of
things
IxD13 Conference Toronto
September 18, 2013 5
The Internet of Things is here
September 18, 2013 6
During 2008, the number of
things connected to the Internet
exceeded the number of people
on earth.
By 2020 there will be 50 billion.
- Cisco Systems
September 18, 2013 7
The perfect storm:
robotics
affordable sensors
object tagging
wireless communications
broadband
September 18, 2013 8
New design experiences
The vision is no longer having to say “here’s what I’m doing and here’s why I’m doing it, now help
me”.
– Henry Holtzman, MIT Media Lab
September 18, 2013 9
New business opportunities
September 18, 2013 10
Everyday life
Energy Connected Home Lifestyle Home Health Care
Sports Finance Automotive Entertainment
September 18, 2013 11
Visions
September 18, 2013 12
What does this mean for
people?
September 18, 2013 13
Turning things into knowing
?
?
?
?
?
September 18, 2013 14
me!
myself others the world
Knowing about…
September 18, 2013 15
data
information
knowledge
wisdom
Hierarchy of meaning
September 18, 2013 16
About myself
Training
Self control
Mindfulness
Behavior change
Identity
me!
September 18, 2013 17
The quantified self
Fitbit
September 18, 2013 18
The quantified other: pets &
plants
Tagg Tracker
September 18, 2013 19
Identity
September 18, 2013 20
WiThings scale, BP
monitor
Self control
Wiithings Scale
September 18, 2013 21
Mindfulness
Adheretech
September 18, 2013 22
Mavia System
Behavior change
September 18, 2013 23
About others
Virtual presence
Sharing
Team dynamics
Health
caretaking
September 18, 2013 24
Virtual presence
Good night lamp
September 18, 2013 25
Sharing
Samsung Galaxy
Camera
September 18, 2013 26
Team dynamics
Jawbone UP
September 18, 2013 27
Health caretaking
Vitality Glow Caps
September 18, 2013 28
Aging in place
Lively
September 18, 2013 29
About our surroundings
Exposing the Invisible
Remote monitoring and control
Accessing the inaccessible
Microscopic/macroscopic
September 18, 2013 30
Exposing the invisible
Lapka Blocks
September 18, 2013 31
Exposing the invisible
Cube Sensors
September 18, 2013 32
Belkin Wemo
Remote control
September 18, 2013 33
Remote monitoring
Canary
September 18, 2013 34
Microscopic/Macroscopic
September 18, 2013 35
Self control
Mindfulness
Training
Behavior
change
Identity
Virtual presence
Sharing
Team dynamics
Health care
Remote monitoring/control
Accessing the inaccessible
Exposing the invisible
Macroscopic/microscopic
Knowing…
me!
myself others the world
September 18, 2013 36
A blank slate moment
September 18, 2013 37
Becoming part of everyday life
Products have to be “about” something: flexible platforms like NinjaBlocks and Twine are
amazing for developers but most people need a clear sense of purpose and need
Data must be truly meaningful, compelling and fairly complete: fitness trackers are great
for runners and walkers, but what about cyclists and skaters?
Information should come from multiple sources: my Withings scale and associated data
is helpful, but I’m still the one making blind guesses regarding what’s changed
Products must be easy to set up and install, giving us feedback in a human language:
with most new wireless products, we are still a long way from plug and play
Vigilance and privacy must be balanced: keeping a constant eye on your home is
valuable, but design should provide feedback regarding what is being watched, when
Power requirements are always challenging: dealing with cords and batteries detracts
from the experience.
September 18, 2013 38
Something fun
September 18, 2013 39
September 18, 2013 40
Say Hello!
@carladiana_
smartinteractionlab.com
carla.diana@smartdesignworldwide.com

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Carla Diana Hardware Innovation Workshop NYC 2013

  • 1. September 18, 2013 1 Design and the Internet of Things MAKE Hardware Innovation Workshop 2013
  • 2. September 18, 2013 2 About Smart Founded in 1980, Smart is an award-wining design and innovation consulting firm with offices in New York, San Francisco and Barcelona. Every day, we work with companies of all sizes and across diverse industries to create human-centered design solutions that delight customers and help companies achieve their business goals.
  • 3. September 18, 2013 3 Making meaning in an internet of things IxD13 Conference Toronto
  • 4. September 18, 2013 4 Making meaning in an internet of things IxD13 Conference Toronto
  • 5. September 18, 2013 5 The Internet of Things is here
  • 6. September 18, 2013 6 During 2008, the number of things connected to the Internet exceeded the number of people on earth. By 2020 there will be 50 billion. - Cisco Systems
  • 7. September 18, 2013 7 The perfect storm: robotics affordable sensors object tagging wireless communications broadband
  • 8. September 18, 2013 8 New design experiences The vision is no longer having to say “here’s what I’m doing and here’s why I’m doing it, now help me”. – Henry Holtzman, MIT Media Lab
  • 9. September 18, 2013 9 New business opportunities
  • 10. September 18, 2013 10 Everyday life Energy Connected Home Lifestyle Home Health Care Sports Finance Automotive Entertainment
  • 11. September 18, 2013 11 Visions
  • 12. September 18, 2013 12 What does this mean for people?
  • 13. September 18, 2013 13 Turning things into knowing ? ? ? ? ?
  • 14. September 18, 2013 14 me! myself others the world Knowing about…
  • 15. September 18, 2013 15 data information knowledge wisdom Hierarchy of meaning
  • 16. September 18, 2013 16 About myself Training Self control Mindfulness Behavior change Identity me!
  • 17. September 18, 2013 17 The quantified self Fitbit
  • 18. September 18, 2013 18 The quantified other: pets & plants Tagg Tracker
  • 19. September 18, 2013 19 Identity
  • 20. September 18, 2013 20 WiThings scale, BP monitor Self control Wiithings Scale
  • 21. September 18, 2013 21 Mindfulness Adheretech
  • 22. September 18, 2013 22 Mavia System Behavior change
  • 23. September 18, 2013 23 About others Virtual presence Sharing Team dynamics Health caretaking
  • 24. September 18, 2013 24 Virtual presence Good night lamp
  • 25. September 18, 2013 25 Sharing Samsung Galaxy Camera
  • 26. September 18, 2013 26 Team dynamics Jawbone UP
  • 27. September 18, 2013 27 Health caretaking Vitality Glow Caps
  • 28. September 18, 2013 28 Aging in place Lively
  • 29. September 18, 2013 29 About our surroundings Exposing the Invisible Remote monitoring and control Accessing the inaccessible Microscopic/macroscopic
  • 30. September 18, 2013 30 Exposing the invisible Lapka Blocks
  • 31. September 18, 2013 31 Exposing the invisible Cube Sensors
  • 32. September 18, 2013 32 Belkin Wemo Remote control
  • 33. September 18, 2013 33 Remote monitoring Canary
  • 34. September 18, 2013 34 Microscopic/Macroscopic
  • 35. September 18, 2013 35 Self control Mindfulness Training Behavior change Identity Virtual presence Sharing Team dynamics Health care Remote monitoring/control Accessing the inaccessible Exposing the invisible Macroscopic/microscopic Knowing… me! myself others the world
  • 36. September 18, 2013 36 A blank slate moment
  • 37. September 18, 2013 37 Becoming part of everyday life Products have to be “about” something: flexible platforms like NinjaBlocks and Twine are amazing for developers but most people need a clear sense of purpose and need Data must be truly meaningful, compelling and fairly complete: fitness trackers are great for runners and walkers, but what about cyclists and skaters? Information should come from multiple sources: my Withings scale and associated data is helpful, but I’m still the one making blind guesses regarding what’s changed Products must be easy to set up and install, giving us feedback in a human language: with most new wireless products, we are still a long way from plug and play Vigilance and privacy must be balanced: keeping a constant eye on your home is valuable, but design should provide feedback regarding what is being watched, when Power requirements are always challenging: dealing with cords and batteries detracts from the experience.
  • 38. September 18, 2013 38 Something fun
  • 40. September 18, 2013 40 Say Hello! @carladiana_ smartinteractionlab.com carla.diana@smartdesignworldwide.com

Editor's Notes

  1. I work for a product innovation firm called Smart Design
  2. Specifically, I run an internal initiative called the Smart Interaction lab. We’re focused on future-thinking experiments that link the physical and the digital
  3. Many of you may have heard this statistic. So for designers it means there will be an endless parade of new experiences to define.
  4. It’s something we’ve envisioned as designers for quite some time, but only now is there is a “perfect storm” of factors - robotics, sophisticated sensing, embedded displays, object tagging, and wireless communication - all becoming more and more affordable so that we will soon see them in our everyday objects.
  5. It’s about a close collaboration with our technology to having it understand our world through our eye, and not have us telling our technology what we are doing as sort of a running narrative. [9:40] Up until now we had to say “here’s what I’m doing and here’s why I’m doing it, now help me.”[9:48] We are getting much more to this stage of the technology being able to observe what we are doing and what we’re doing it with and be able to help us. These digital shadow that we have can become very powerful and relevant digital shadows that have a lot of inference and then we are automatically interacting with the digital shadows when we are interacting with the things.
  6. There are many industries that will hold opportunity in this area.
  7. And as designers, we have many visions of what the future with an Internet of things could be.sports equipment that tracks your stats, connects to social networksmedication bottles that ping your doctorplants that tweet when they need wateringappliances that coordinate efforts to save energydinner tables that tell you stories about your wine
  8. A sixth sense
  9. I know there are a lot of creative people in the audience, and this Internet of Things is going to open up a whole range of opportunities for new devices, services and businesses, so I just wanted to highlight a few guidelines that have helped me in thinking about these opportunities.
  10. A sixth sense