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Career Tactics: An Overview & Technical Supplement
A summary of the Career Tactics methodology
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Career Tactics: An Overview & Technical Supplement
1.
Career Tactics Overview Good tactics
can save even the worst strategy. Bad tactics will destroy even the best strategy. General George Patton
2.
© AM Azure
Consulting Ltd 2014 2 Career Tactics Career Tactics was first developed in 2001 to complement competency-based approaches to assessment. It measures those self management, organisational and political stratagems that help individuals advance in the world of career realities. Career Tactics grew out of our realisation that talented individuals were often being overlooked by organisations. Highly capable individuals who were making a significant impact on organisational performance, were being out- manoeuvred by their more savvy peers - those individuals with a shrewd sense of how life is, and how organisations operate. Since its launch, Career Tactics has been widely used across a range of sectors and applications, most notably in high potential programmes, career workshops and executive coaching.
3.
3 When to use
Career Tactics Career workshops and development centres When the agenda is on career realities rather than speculative career planning exercises. Which tactical assets and liabilities are highlighted? Which tactics can be deployed now? Which could be developed relatively easily in future? And which tactics may be more difficult to draw on? Talent programmes and high potential programmes When programmes need to go beyond competency to identify another driver of progression. Which individuals have lots of “career runway”, the personal resources - cognitive, motivational and emotional - that provide the full repertoire of Career Tactics? Which individuals might be tactically exposed in different and more demanding roles? © AM Azure Consulting Ltd 2014 Executive coaching When coaching is about more than organisational contribution and addresses the personal agenda and individuals’ career aims From the profile of Career Tactics, why for example, might an individual’s career stalled? Which tactics are being over used and are becoming counter- productive? Which tactics will need to deployed to a greater extent in future?
4.
4 CAREER TACTICS FRAMEWORK Maximising Learning Potential Strategic
Self Management Recognising Organisational Realities Optimising Personal Energy Managing Complex Relationships Building a Reputation Flexible Curiosity Using New Challenges to Develop Quickly Playing to Strengths Managing Ego Emotions Managing Corporate Politics Mastering the Art of Timing Focus on Priorities Controlled Delegation Balancing Stake-holder Groups Building Broad Based Commitment Projecting a Confident Image Gravitating Towards Success Career Tactics Framework Career Tactics is a forced-choice questionnaire incorporating 48 trios of statements. Respondents are asked to identify the statement that has helped most and least in their career. The results generate a profile against the twelve dimensions of the Career Tactics framework as well as a detailed analysis of the opportunities and risks against eight career “pressure points”. © AM Azure Consulting Ltd 2014
5.
5 Career Tactics report:
detailed analysis © AM Azure Consulting Ltd 2014 A detailed analysis of each of the twelve tactical themes, with: ■ hazards of low scores ■ opportunities and risks of high scores ■ insights and prompts for development
6.
6 Career Tactics: summary
profile and themes © AM Azure Consulting Ltd 2014 Summary profile showing the relative balance of the 12 tactics With key themes highlighted to indicate specific combinations that represent potential opportunities and risks
7.
7 Career Tactics report:
pressure points of career development © AM Azure Consulting Ltd 2014 Expert system generated narrative to provide development prompts across eight pressure points of organisational life
8.
8 The development of
Career Tactics In 2000 we conducted a comprehensive desk top review, incorporating thinking and research from career management, self improvement, organisational theory, and biographical, historical and political literature. The aim was to develop a first cut conceptual model to balance credible and comprehensive coverage of the tactical arena with simplicity of questionnaire design and report output. After piloting a range of different questionnaire formats and response tasks, we developed a working version for extended trialling across a variety of different sectors and industries. As part of this we reviewed the relationship between Career Tactics and outcomes of performance and progression. The finalised version is based on a forced choice format, designed around the selection of those activities that have helped most or least in the respondent’s career. © AM Azure Consulting Ltd 2014
9.
9 Career Tactics: key
research themes © AM Azure Consulting Ltd 2014 Although patterns vary across organisations reflecting how the “rules of the game” are played out within different cultural dynamics, general findings include: Management impact and performance appraisal: tactics are associated with more favourable evaluations of effectiveness by line managers, peers and team members; although the pattern shifts across the dynamics of different working relationships Speed of progression: individuals deploying Career Tactics (and specific tactics in particular) reach higher organisational levels and attain higher salaries than their age cohort peers Career satisfaction: Career Tactics, contrary to the popular myth of the self-seeking but unhappy Machiavellian, support positive attitudes towards careers Identifying the psychology of Career Tactics through the analysis of the relationship with measures of cognitive, personality, emotional aptitude and operating style, indicates that tactics can be used defensively or proactively within career development. He had every quality - passion, sincerity, unstinted devotion, personal charm, a power of oratory - every quality save one - the gift of knowing how to succeed. AJP Taylor of James Maxton
10.
10 About AM Azure
Consulting © AM Azure Consulting Ltd 2014 AM Azure Consulting Ltd works with a broad portfolio of clients in the design and implementation of on line services in management assessment, development and career management; on line leadership tool kits, 360° feedback, performance management; and talent and succession management. If you are interested in our approach to talent management, our processes, applications and tools, call us: 44 (0) 1608 654007 or email admin@amazureconsulting.com We’re professionals but we’re not pompous. We are at the edge of the latest research and thinking in the field of people management, but we’re not precious about the “one thing”. We have some good ideas to help your organisation perform even better, but we know that you have some better ones, but want support in making them work. We don’t impose the “solution”. We design but we also implement. Our content, design and technology can build cost effective solutions quickly. Our consultancy experience of “real world” implementation and our levels of client service will move things forward from initial concept to results rapidly. We start things to build momentum but we also follow through. Results come from the discipline of “making it stick”, of evaluation, learning and continual improvement. And we maintain ongoing relationships with our clients to keep achieving positive outcomes.
11.
Career Tactics Technical Supplement
12.
12 Scale reliability © AM
Azure Consulting Ltd 2014 Scale Forced choice format 12 items Rating format 6 items Projecting Confidence .694 .557 Gravitating Towards Success .632 .615 Balancing Stakeholder Groups .508 .577 Building Broad Based Commitment .534 .604 Focus on Priorities .571 .703 Controlled Delegation .678 .710 Managing Corporate Politics .619 .762 Mastering the Art of Timing .513 .663 Playing to Strengths .491 .487 Managing Ego Emotions .547 .529 Flexible Curiousity .565 .598 Using New Challenges to Develop Quickly .665 .736 In the initial phases of development, a number of different questionnaire formats were piloted and trialled. Here the trade-offs were between: Technically, the forced choice format does not lend itself to conventional measurement analysis, but given the widespread deployment of reliability estimates within assessment, scale reliabilities were calculated for Career Tactics. These range from .491 to .694, with a mean reliability of .586. Despite substantially fewer items, the rating format displayed higher reliability estimates - a not infrequent finding. Given the need to minimise the halo effect of self esteem, in the completion of self report questionnaires, the forced choice format seems better placed to identify the dynamics of the tactics that are working more or less effectively for individuals. ■ the pros and cons of forced choice format vis a vis a conventional rating response task ■ sufficient breadth of credible and coherent scale coverage vis a vis the constraints of questionnaire length and completion times
13.
© AM Azure
Consulting Ltd 2014 13 Career Tactics and performance appraisal Cognitive Process Profile Total CPP score (.18) Analytical (.22) Learning 1 (.21) Rule Orientated (.20) The pattern for the Career Tactics assessment is one in which individuals versatile in political management and who relish new opportunities fare better in appraisal than those whose tactical strengths lie in relationship management. There is no doubt a cultural factor at work in which some operating styles are valued more than others in line managers’ evaluations of effectiveness The trends here indicate that assertive, independent and adaptable individuals who can tolerate stress receive more positive performance ratings. This is the profile of robust, self sufficient individuals being more positively regarded by line management. Higher levels of cognitive skills are associated with superior performance ratings. Performance appraisal data, as is recognised in the research literature, can be problematic. Evaluations hinge on a range of factors, not least cultural assumptions of performance expectations, and line management maturity to be objective in identifying and discerning different levels of contribution and impact. In one study performance data was available for a group of 150 middle- senior managers in a financial services firm. Rated on a 1-5 score (mean = 3.99 and SD = 0.22,) the performance distribution was highly skewed. Assessments from the BarOn EQ – I measure of emotional intelligence, Cognadev’s Cognitive Process Profile were accessed as well as Career Tactics. Correlations with performance appraisal rating: Career Tactics Building Organisational Commitment (-.31) Managing Corporate Politics (.27) Using New Challenges to Speed Development (.18) EQ Assertiveness (.24) Stress Tolerance (.23) Problem Solving (.20) Independence (.19) Adaptability (.19)
14.
© AM Azure
Consulting Ltd 2014 14 Career Tactics and 360° feedback Effectiveness within organisational life is a juggling act to negotiate the expectations of different working relationships. Managing upwards to respond to the problems of line managers runs the risk of alienating other colleagues. Responding proactively to the pressures and priorities of peers can become tangled in issues that can’t be resolved. Focusing on the interests of team members builds capability but can also become detached from wider organisational challenges. Based on data from over 120 participants within a feedback exercise, unsurprisingly a different pattern of Career Tactics is associated with effectiveness “through the eyes” of different work groups. Career Tactics and perceptions of “bottom line” effectiveness: Line Management The tactics line managers “like”: Managing Corporate Politics Flexible Curiousity. And the tactics they don’t: Projecting Confidence, Gravitating Towards Success, Mastering the Art of Timing Peers Peer evaluations of effectiveness are associated with the tactic of Focus on Priorities. And peers rate as less effective those individuals displaying the tactic of Gravitating Towards Success. Team Members Team members don’t “like” Using New Challenges to Speed Development When working with line management, don’t avoid the political dynamic. Be alert to wider trend and developments and be proactive in managing relationships across the organisation, particularly where there may be opposition and conflict. But don’t overdo it by seeming too confident or successful. Line management might see this as arrogance and a threat to their own position. In conversations with peers, keep it simple by summarising with confidence the focus of your efforts. Don’t over-burden work colleagues with complications. And you should avoid the impression of “fair weather friendship”. Be willing to take on the troublesome stuff, not just the high profile and organisational glamorous assignments. With team members, be careful about how you discuss your career aspirations. Take on new challenges but don’t talk about them too openly. Far better to project confidence about current success within the work area than disturb your team with uncertainty about your future ambitions.
15.
© AM Azure
Consulting Ltd 2014 15 Career Tactics and progression In one study of 120 high potential professionals and managers participating in a development programme, 35 “stars” were identified from the main group. For Career Tactics, differences emerged, with “stars” reporting greater use of the tactics of: Balancing Stakeholder Groups, Building Broad Based Commitment Using New Challenges to Speed Development and less likely to report Focus on Priorities This is a profile of potential in which organisational relationship management tactics - up, across and down - are deployed, with a willingness to take on new responsibilities. This is a powerful career combination, in which positive relationships with work colleagues at all levels are utilised to support the entry into new roles and to make a quick impact. This tactical combination not only provides exposure to different parts of the organisation and the opportunity to acquire new skills, it builds networks, the kind of networks that extend into future power and influence. ■ engaging with the political dimension; not “standing on the sidelines” ■ operating with and through others; not doing it all by oneself ■ managing the interpersonal dynamics of complex relationships - up, down and across the organisation; not getting locked into one set of working relationships Here we drew on an analysis of 478 individuals from a range of organisations and sectors, identifying those who, for their age, had “out-performed” their peers, in salary. A crude index, but one that highlights one element of career success: speed. Speed of progression was associated with: Managing Corporate Politics Controlled Delegation Balancing Stakeholder Groups. This tactical profile describes the shrewd deployment of time and effort in the face of organisational reality; specifically, the importance of:
16.
© AM Azure
Consulting Ltd 2014 16 Six of the Career Tactics dimensions show little relationship with MBTI: Gravitating Towards Success, Balancing Stakeholder Groups, Managing Corporate Politics, Mastering the Art of Timing, Playing to Strengths, and Flexible Curiousity. And six dimensions did: Projecting Confidence: Extraversion (.41), Judging (- .26) Building Broad Based Commitment: Feeling (.20) Focus on Priorities: Sensing (.33), Judging (.30) Controlled Delegation: Judging (.29) Managing Ego Emotions: Sensing (.23) Using New Challenges to Speed Development: Sensing (-.37), Perceiving (.32) and Thinking (.21) Career Tactics and construct validity What is the relationship between Career Tactics and other assessments. Although Career Tactics is not designed as a psychometric instrument, as a self assessment application it could be expected to show relationships with other measures of operating style and personality. Career Tactics and MBTI The pattern here is meaningful, reflecting those tactics that have less to do with fundamental personality traits as identified in the MBTI and more to do with past and present experience, and political alertness and shrewdness. For significant correlations they seem for the most part fairly intuitive in evaluating the impact of personality in career management (e.g. Extraversion is positively correlated with Projecting Confidence; Feeling is associated with Building Broad Based Commitment; Judging with Focus on Priorities and Controlled Delegation; and Perceiving with Using New Challenges to Speed Development).
17.
© AM Azure
Consulting Ltd 2014 17 Career Tactics and construct validity Career Tactics and the Herrmann Brain Dominance Instrument (HBDI)* A questionnaire to explore thinking preferences based on Sperry’s theory of left and right brain functionality, the HBDI identifies four dominant styles: Quadrant A: analytical and facts based thinking Quadrant B: sequential and structured thinking Quadrant C: interpersonal and emotional thinking Quadrant D: imaginative and conceptual thinking The analysis also generates scores on: Cerebral and Limbic: organisation, control and emotions thinking Left (analysis) and Right Brain (holistic) Thinking Quadrant A: Focus on Priorities (.31), Balancing Stakeholder Groups (-.37) Quadrant B: Focus on Priorities (.31) Quadrant C: Building Broad Based Commitment (.37), Balancing Stakeholder Groups (.36), projecting Confidence (.29) Quadrant D: Focus on Priorities (-.38), Managing Ego Emotions (-.27) Cerebral: Limbic: Balancing Stakeholder Groups (.22) Left Brain: Focus on Priorities (.43), Managing Ego Emotions (.22) Right Brain: Balancing Stakeholder Groups (.35) * The pattern of inter-correlations within the HBDI indicates that it is unlikely to measure four discrete thinking preferences. Quadrant A correlates highly negatively with Quadrant C (-.72) as does Quadrant B and Quadrant D (-.69). The combination of the number of constructs and forced choice nature of the questionnaire suggest it is in fact measuring two themes, a preference for facts and logic vs. a preference for feelings and emotions, and a preference for structure and detail vs. a preference for concepts and imaginative thought. Different Career Tactics are associated with different thinking modes. Quadrant C is associated with the interpersonal tactics of Projecting Confidence, Balancing Stakeholder Groups and Building Organisational Commitment, and Quadrant A with the task management tactics of Focus on Priorities and Controlled Delegation.
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