The document discusses problems with the candidate experience during the job application process. It notes that 60% of candidates quit lengthy applications, 58% receive no process updates, and 64% tell friends about bad experiences. It also states that 80% of applicants are never asked for feedback and 38% are less likely to buy from a company due to a poor candidate experience. The document then outlines the typical "hero's journey" that candidates go through when applying for jobs and suggests that companies review their candidate touchpoints, share more access and information, and request feedback to improve the process. It also discusses using technology like applicant tracking systems, candidate relationship management tools, and automated assessments to streamline hiring while maintaining trust, transparency, clarity and fairness

1. Candidate Experience,
Humanity + Technology

2. Ireland Image
Lorraine story…

3. How bad is it?
60%
Candidates
Quit lengthy
applications
58%
Applicants
No process
updates
64%
Candidates
Tell friends of
bad experience
80%
Applicants
Never asked
for feedback

4. 38%
Are less likely
to buy from a
company
The Cost of the Problem

7. But What is Really Going On?
60%
Felt they were
not treated as
an individual

9. The Candidate/Hero’s Journey
Call to
Adventure
Meet the
Mentor
Test, Allies
& Enemies
Ordeal Return
With Elixir
Attraction Apply Screen
‘ATS’
Assessment Result

10. So What?

11. Be brave - request feedback
Review your candidate touch points
Share privileged access
Some Hero Take-Aways

12. Now for the Tech

13. Painful  Process
Advertising
Staff
Career Site
Content
Jobboards
CRM Tech
£
“Terrible
Experience!!”

14. Legacy Solutions

15. TRUST
TRANSPARENCY
CLARITY
FEEDBACK
(BOTHWAYS)
FAIRNESS
Thinking behind the tech…

16. Link to the portal

17. Recruiter Tools
z
- Technical Tests
- Language Testing
- Automated Video Interviewing
Offering a range of inbuilt hiring
tools to automate & streamline
where possible
Integrated with all the
psychometric providers of
choice