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Buying & Selling in Tourism

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Hillary Jenkins
Hillary Jenkins

The document discusses tourism, selling, service, and the needs of customers in the tourism industry. It defines tourism as activities people engage in outside their usual environment. It describes selling as helping customers make the best decisions to meet their needs. Good service is defined as enhancing customer satisfaction. The key players are identified as customers/buyers and sellers/companies. Customers travel for pleasure, curiosity, participation and identity. To be successful, sellers must understand customers' wants, needs and desires.

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+ Reception Services - Selling Supporting website http://flickr.com/photos/pinkmoose/96973266 /
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],Selling & Service The Big picture? Who are the players? What are their needs?
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],The Big Picture Tourism is the largest industry in the world, it touches on an almost endless number of things in people’s lives. It has social, economic, cultural and psychological significance. It plays a role in contemporary society and by extension – through your own travel - it plays a role in your life.
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
+ Selling Supporting website What we will cover – size 48 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Buying & Selling in Tourism

  • 1. + Reception Services - Selling Supporting website http://flickr.com/photos/pinkmoose/96973266 /
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