Day 2 (28.4.2020) Etiquette with Interview and Dining etiquette VISHNUPRIYAN T
5 Days online Certificate Course on “STRATEGIES TO ADDRESS THE SOFT SKILL GAP” from 27-4-2020 to 1-5-2020.
Course Title: STRATEGIES TO ADDRESS THE SOFT SKILL GAP
Course Date: 27.4.2020 (Monday) to 1.5.2020 (Friday)
Course Objective: The objective of the course is to develop effective People skills and to become self-confident individuals by mastering inter-personal skills with a mature outlook to function effectively in different circumstances.
Course Content:
Day 2 (28.4.2020) Etiquette with Interview and Dining etiquette
Course Instructor: Mr. T.Vishnupriyan,
Associate Editor and Assistant Professor,
IJASRW & The Central Law College, Salem.
History and Etymology
Business Etiquette
Be considerate of others
Treat others the way you want to be treated
Get to meetings and to work on time
Not making personal remarks
Not being overly familiar
Using handkerchiefs when you cough/sneeze
No mobiles to intrude on another’s space
Opening doors
Giving compliments
Fingers close together
Thumb extended
Straightforward hand
Palm up – submissive
Palm down – dominating
Palm perpendicular to ground – business-like
The ‘bone-crusher’
The ‘dead fish’
The Business Handshake
The Power Point Presentation helps the students to learn how to behave in a formal forum and it helps them to practice interview etiquette and telephone etiquette.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Day 2 (28.4.2020) Etiquette with Interview and Dining etiquette VISHNUPRIYAN T
5 Days online Certificate Course on “STRATEGIES TO ADDRESS THE SOFT SKILL GAP” from 27-4-2020 to 1-5-2020.
Course Title: STRATEGIES TO ADDRESS THE SOFT SKILL GAP
Course Date: 27.4.2020 (Monday) to 1.5.2020 (Friday)
Course Objective: The objective of the course is to develop effective People skills and to become self-confident individuals by mastering inter-personal skills with a mature outlook to function effectively in different circumstances.
Course Content:
Day 2 (28.4.2020) Etiquette with Interview and Dining etiquette
Course Instructor: Mr. T.Vishnupriyan,
Associate Editor and Assistant Professor,
IJASRW & The Central Law College, Salem.
History and Etymology
Business Etiquette
Be considerate of others
Treat others the way you want to be treated
Get to meetings and to work on time
Not making personal remarks
Not being overly familiar
Using handkerchiefs when you cough/sneeze
No mobiles to intrude on another’s space
Opening doors
Giving compliments
Fingers close together
Thumb extended
Straightforward hand
Palm up – submissive
Palm down – dominating
Palm perpendicular to ground – business-like
The ‘bone-crusher’
The ‘dead fish’
The Business Handshake
The Power Point Presentation helps the students to learn how to behave in a formal forum and it helps them to practice interview etiquette and telephone etiquette.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
4. ETIQUETTE
IT IS TREATING OTHERS AS WE WOULD LIKE
TO BE TREATED
WHAT WE SHOULD DO IN DIFFERENT
SITUATIONS AND WITH DIFFERENT PEOPLE
FOLLOW THE SOCIAL RULES
ONE SHOULD ACT CORRECTLY AND
THOUGHTFULLY IN DEALING WITH OTHERS
WITHOUT COMPROMISING TRADITIONAL
COURTSEY AND RESPECT
5. ETIQUETTE IS SO IMPORTANT
THAT THE FIRST KNOWN BOOK ON
ETIQUETTE WAS WRITTEN BY
PTAH-HOTEP (TA-OTE), AN
EGYPTIAN PRIEST, IN 2400 B.C.
MANNERS MAKETH MAN:
IT WAS TRUE THEN ;IT IS TRUE EVEN NOW
6. THE WORD ETIQUETTE IS
BELIEVED TO HAVE ITS ORIGIN
FROM THE FRENCH WORD
“ESTIQUET” WHICH MEANT A
TICKET OR A PLACARD GIVEN
TO THE VISITORS IN THE
COURT OF KING LOUIS THE XIV
OF FRANCE
7. THE PURPOSE
“There are only four
ways by which we are
evaluated : what we do
how we look, what we
say and how we say it”
– Dale Carnigie.
8. BUSINESS ETIQUETTE
ORGANIZATIONS AND COMPANIES ARE
KNOWN BY THE MANNER ITS EXECUTIVES
CONDUCT THEMSELVES.
PROFESSIONALISM AND POISE AFFECTS
BOTH BUSINESS AND PERSONAL
RELATIONSHIPS
A POSITIVE IMAGE OF THE COMPANY IS
PORTRAYED IF ITS EXECUTIVES ARE :
POLITE
THOUGHTFUL
COURTEOUS
9. IT IS BEING INCREASINGLY ACCEPTED BY
CORPORATES THAT THEIR PEOPLE ARE THEIR
BIGGEST ASSETS AND IT IS POSSIBLE TO BEAT
THE COMPETITION ONLY WITH COMPETENT
PEOPLE
FROM THIS COMES THE IMPORTANCE OF
ETIQUETTE
MANAGEMENT NOW VALUE MANNERS IN THE
WORK PLACE AS NEVER BEFORE. MORE & MORE
FIRMS ARE ORGANISING INHOUSE TRAINING IN
ETIQUETTE FOR THEIR EMPLOYEES
10. THE FIRST CONTACT
Shake hand or say Namaste
Proper hand shake -
who should extend the hand first
Standup while shaking hands
Firm but painless
With eye-contact
Starts and stops crisplie
Namaste –
Dignified, unique and elegant specially with a woman or a
senior gentleman
12. The name
People appreciate if you remember their
names
But it should not be mis-spelled /
pronounced
Avoid nick names
Ask them for their business card
If you don’t remember a name, ask him
politely
13. Personal space
All of us require and carry with us,
a portable territory called personal
space
If people move inside this space,
we feel threatened
So, respect everybody’s space
14. Eye contact
Eye is the mirror of our soul
So, eye contact is necessary to
build up trust
Do it when interacting with people
Otherwise, it indicates disinterest,
insincerity and concealment
15. Smile
Wear a smile. It is the best make-up
and costs nothing
Smile. it will increase your face value
Smile is a curve that can straighten
many things
If you find someone without a smile,
give him one of yours
16. Warm gestures
Leaning towards people while speaking
Facial expression shows emotions and
attitudes
Tilting your head while listening
Head nodding while listening
Facing people directly
19. CONVERSATION
90% of the friction daily life is caused by the wrong
tone of voice
Whenever you converse, remember that you are
projecting an image
Be brief don’t speak in louder tone
Play safe draw a line to yourself
Avoid gossip, criticising others, politics, religion etc.
which can create controversy
Don’t interrupt other speakers
20. Language
Always converse in a common
language. Switching to another
language that some do not under-
stand, tantamounts to excluding
them from the conversation. It
reflects rudeness and insensitivity
Never assume that others do not
know your language
21. LISTENING
Maintain eye contact
Face the speaker
Ask questions
Should not finish another sentence
Be brief on phone with friends/relatives in between
23. CUSTOMER ETIQUETTE
•Call on him with prior appointment
•Do a little homework
•Be punctual – if late inform and apologise
•Present visiting card – leave it if customer is not
available
•Have a proper agenda
•Carry a pad & pen
•Try to contribute not show off
•Leave promptly should not waste time
•Thanking a person
•Send greeting cards
•Never accept any favour from them
24. WOMAN CUSTOMER
•Address them properly
•Hand shake only when she takes the first initiative
•Don’t ask questions of a personal nature
•Don’t make personal comments
•Don’t stare at a woman or touch her
25. HANDLING AN IRATE CUSTOMER
•Listen without interrupting him
•Accept responsibility
•Apologise
•Take him to a quiet place
•Avoid taking any insult personally
•Review the complaint periodically
26. THE FIRST IMPRESSION
VISUAL HOW YOU LOOK 55%
VOCAL HOW YOU SOUND 38%
VERBAL WHAT YOU SAY 07%
THE FIRST IMPRESSION IS FORMED WITHIN
THE FIRST FEW SECONDS AND IS NOT
CHANGED EASILY
27. APART FROM THOSE WHO ARE CLOSE TO YOU
AND KNOW YOU AS A PERSON, YOU ARE ONLY
AN
IMAGE
YOUR IMAGE IS THE PERCEPTION OTHERS
HAVE OF YOU. AND YOU CAN CONTROL YOUR
IMAGE AND THE WAY YOU ARE PERCEIVED
IMAGES ARE MADE UP OF HUNDREDS OF
SMALL THINGS WHICH PEOPLE OBSERVE
LET US TALK ABOUT THESE SMALL THINGS
28. GROOMING
GOOD GROOMING IS ALL ABOUT HOW
YOU LOOK AND PRESENT YOURSELF. A
CLEAN, NEAT APPEARANCE INSPIRES
CONFIDENCE.
PEOPLE ARE OFTEN JUDGED BY THEIR
APPERANCE
PHYSICAL ATTRACTIVENESS DOES PLAY
A ROLE IN ASSESSMENT OF PEOPLE
29. Body odour
It is a severe handicap in many
executives
Arrive in office/meeting freshly
bathed & shaved
Good deodorant is recommended
30. Teeth & Bad breath
Teeth should be well cared for
It is very embarrassing when we
have to work in close proximity of
others
How to control bad breath?
31. Hair & Nails
Hair should be clean, combed and
cut
Ensure there are no dandruffs
Hands should always look clean
Nails are to be clean, cut and
smooth
32. Wardrobe
General rule of dress code –
IN INDIA some what conservative
Clothes should be :
• Conforming to the occasion / climate
• Cleaned and Well pressed
• Matching
• Casuals
• Tie
• Colors
33. Wardrobe (contd.)
Socks to match with trousers / shoes
and clean also
Clean and well polished Shoes
Jewellery
Briefcase – should be leather, clean and
polished
34. Manners
If you have to cough, sneeze or
yawn, cover your mouth
Do not belch in a public place
Do not smoke if you don’t see an
ashtray
Don’t reprimand a subordinate in
public
35. Manners
Use ‘THANK YOU’s liberally. You
will make many friends that way
Don’t boast
Don’t violate trust
Don’t speak ill about others
Be punctual
36. ENTERTAINING THE CUSTOMER
You should arrive before your guests to greet
them
The most important guest is usually seated at
the host’s right and the second-most to his
left
Ask the preference of your guests and allow
them to select from the menu
Otherwise take the help of the steward
37. TABLE MANNERS
• Unfold the napkin and place it on
your lap as soon as you sit down
• Start with the outermost cutlery and
work inwards
• Normally fork is held with left hand
and knife/spoon with right hand
• Otherwise, you can use only the fork
in your right hand
• You can use your hands for eating
Indian food
38. TABLE MANNERS (contd.)
• Never eat anything from knife
• Don’t mix all food at one go
• Never eat more than a mouthful
• Eat with your mouth closed
• Drink in sips not gulps
• Don’t speak with your mouth full
• Cutlery, once picked up, should not be kept at
the table again
• If you pause while eating, cutlery should be
kept on the plate in the shape of a ^. This
indicates you have not finished
39. TABLE MANNERS (contd.)
• After you have finished, keep them
parallely in a 6’O clock position and leave
the napkin in a heap on the left side
• Tilt the soup bowl away from you. After
you are finished, leave the spoon on the
soup plate
• Wash your hands before dessert is
served
• Ask for smoking / pan
40. DO NOT’S AT A BUSINESS MEAL
• do not place business papers on table
• do not chew with your mouth open
• do not belch
• do not put your elbows on the table
• do not yawn, sneeze or cough without
covering your mouth
• do not speak with food in your mouth
• do not use toothpicks at the table
42. TELEPHONE ETIQUETTE
Nowadays, much of the customer
contact is done over telephone
Since the caller do not have the
benefit of the visual medium, he
forms impressions about you from
the vocal and verbal channels only
Telephone etiquette thus becomes
very important
43. Incoming calls
•Pick up phone before third ring
•Give a greeting
•Identify yourself and your Bank
•Don’t listen in silence, use actives
•Use simple uncomplicated
language
•Speak slowly and distinctly
•Keep paper and pen ready
44. Incoming calls (contd.)
•Have a good knowledge of our organisation,
its products and services
•Learn to listen
•Be as helpful as possible
•Personalise the call by using his name
•Speak with a smile. It always gets there
•Wait for the caller to end the call if he is
superior
•Thank the caller and always return calls never
forget to get back to him if promised
45. Outgoing calls
Introduce yourself and your Bank
If the person is not available, leave your name,
message and phone no.
Be polite to the secretary / reception
Think of all topics that need to be discussed
At the beginning ask if the person has a few minutes
to talk to you
Never hold two conversations
46. Being cut off
The person who initiated the call should redial
For clients it is a good idea to ring them back
Handling rude callers
Stay calm, diplomatic and polite
Show willingness to resolve the conflict/problem
Never hit back always keep the door open
47. Mobile phones
Put it ‘off’ at important meetings
Otherwise, if you get a call, take it
outside
Otherwise, speak so that others can
not hear