Uploaded byCassandra Faris
Business & Tech: A Communication Guide
The document discusses communication challenges between business and tech teams due to differing priorities and perspectives. It highlights the importance of empathy, shared language, and personality awareness in fostering effective communication. Additionally, it provides tips for enhancing collaboration and understanding between diverse team members.
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Business & Tech: A Communication Guide
- 1. Business & Tech: ACommunication Guide Cassandra Faris @cassandrafaris
- 2. We all have communication fails (&that’s OK)
- 3. conflict between biz& tech teams causes communication fails differing priorities can create conflict
- 4. Teams have differentpriorities Business • Money • Time • Customers • What’s going on? Technical • Clean code • Testing • New technologies • Leave me alone! What other priorities have you seen?
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- 6. Biz & techteams have the same goal – solving problems!
- 7. Teams are madeof people People are challenging • Feelings • Different experiences • Working together Communication is hard • Assumptions • Blame game • Differing styles What people challenges have you seen?
- 8. Why should I careabout your priorities?
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- 10. William Marston’s DISCTheory Source: https://robin0479.files.wordpress.com/2011/09/william_moulton_marston.png
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- 12. What is your DISCtype?
- 13. D = Dominance Effective •Direct communication • Results-motivated • Seizes opportunities Fears • Criticism • Loss of Control • Being taken advantage of Goals • Control • Challenge • Leadership InEffective • Dictatorial • Arrogant • Sarcastic
- 14. I = influence Effective •People-oriented • Persuasive • Good communication Fears • Social rejection • Disapproval • Losing influence Goals • Status • Popularity • Approval InEffective • Overly chatty • Easily distracted • Too enthusiastic
- 15. S = steadiness Effective •Great listener • Loyal & supportive • Consistent Fears • Unpredictability • Unplanned change • Losing stability Goals • Tradition • Status quo • Stability InEffective • Indecisive • Resists change • Too tolerant
- 16. C = Conscientiousness Effective •Critical thinker • Detail-oriented • Precise & accurate Goals • Order • Precision • Proper ways InEffective • Critical of others • Perfectionist • Aloof Fears • Sloppy work • Criticism of abilities • Intense emotions
- 17. Shared language is nota silver bullet
- 18. A diverse teamis an effective team
- 19. Which shared values canhelp us both succeed?
- 20. Building Rapport • Personalitytype • Communication method • Timing • “Yes, and…” • Why? • Empathize!
- 21. Allow everyone to havea voice
- 22. Your only assumption – peoplehave good intentions
- 23. Biz-Tech Communication #Protips •Create a shared list of terms • Explain acronyms • Share stories, not buzzwords • Encourage & answer questions
- 24. I get you so I’lllisten to you
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