This report seeks to discover whether
businesses are taking the right decisions in
order to achieve greater productivity and
ultimately competitive advantage. Another
goal of the survey was to find out if
businesses do appear to be moving with the
pace of technology in order to increase their
overall efficiency. Is productivity regarded as
a core strategy to achieve results, and if so,
are businesses using the right technologies
and strategies in order to maximise and fulfil
this strategy to its full potential?
Steljes video and data conferencing survey reportGordon Rimmer
This survey of over 160 business decision makers found that:
1) Less than half of respondents currently use video conferencing, leaving many organizations missing out on productivity benefits.
2) Of those not using it, 80.8% would consider using video conferencing.
3) 78.8% of current users are satisfied with their systems, though some issues remain for the 21.2% who are not satisfied.
4) 80% of respondents said they would use video conferencing to meet face-to-face without travel.
Steljes Productive Video & Data ConferencingGordon Rimmer
Working with some of the world’s leading technology innovators, Steljes has developed the Business Productivity Suite to help you change the way you work for real and lasting benefit. The Business Productivity Suite comprises of the cream of today’s productivity technology, under one roof, designed to address five focus areas that businesses tell us they need to make more efficient: meetings, video and data conferencing, workspaces and flexible working, training and marketing and communications.
Every company, of every size, in every corner of the globe collaborates on one level or another. At one end of the spectrum lies tactical communication and coordination between people, teams, partners and customers. However, the other end of the spectrum is reserved for those who have established the tools, process and culture, and optimized their environment for Collaboration - those who are Collaborating with a "big C". White paper by Bill Haskins, Senior Analyst at Wainhouse Research.
This document summarizes a presentation about mobilizing store associates to motivate sales. The presentation discusses how providing mobile technologies to store managers can help improve the customer experience, empower employees, and increase revenue. It highlights that retail winners are those who make their employees smarter through technology to better serve customers. The presentation shows that top retailers have been actively involving store managers with mobile technologies longer than one year in order to stay ahead of the competition.
Service&support as a strategic imperativeCatalina Popa
Leading edge companies regard their support organization as a strategic enabler, empowering support agents and focusing on impacting customer satisfaction. In doing so they are adopting a cross-channel support strategy, which includes remote support technologies. The results are real boosts in customer satisfaction and reduced support costs.
Steljes video and data conferencing survey reportGordon Rimmer
This survey of over 160 business decision makers found that:
1) Less than half of respondents currently use video conferencing, leaving many organizations missing out on productivity benefits.
2) Of those not using it, 80.8% would consider using video conferencing.
3) 78.8% of current users are satisfied with their systems, though some issues remain for the 21.2% who are not satisfied.
4) 80% of respondents said they would use video conferencing to meet face-to-face without travel.
Steljes Productive Video & Data ConferencingGordon Rimmer
Working with some of the world’s leading technology innovators, Steljes has developed the Business Productivity Suite to help you change the way you work for real and lasting benefit. The Business Productivity Suite comprises of the cream of today’s productivity technology, under one roof, designed to address five focus areas that businesses tell us they need to make more efficient: meetings, video and data conferencing, workspaces and flexible working, training and marketing and communications.
Every company, of every size, in every corner of the globe collaborates on one level or another. At one end of the spectrum lies tactical communication and coordination between people, teams, partners and customers. However, the other end of the spectrum is reserved for those who have established the tools, process and culture, and optimized their environment for Collaboration - those who are Collaborating with a "big C". White paper by Bill Haskins, Senior Analyst at Wainhouse Research.
This document summarizes a presentation about mobilizing store associates to motivate sales. The presentation discusses how providing mobile technologies to store managers can help improve the customer experience, empower employees, and increase revenue. It highlights that retail winners are those who make their employees smarter through technology to better serve customers. The presentation shows that top retailers have been actively involving store managers with mobile technologies longer than one year in order to stay ahead of the competition.
Service&support as a strategic imperativeCatalina Popa
Leading edge companies regard their support organization as a strategic enabler, empowering support agents and focusing on impacting customer satisfaction. In doing so they are adopting a cross-channel support strategy, which includes remote support technologies. The results are real boosts in customer satisfaction and reduced support costs.
The document summarizes the results of a McKinsey Global Survey on how companies are benefiting from Web 2.0 technologies. It finds that 69% of respondents report measurable business benefits from using Web 2.0, including increased knowledge sharing, more effective marketing, and lower costs. Companies that make greater use of Web 2.0 technologies report even greater benefits. Successful companies tightly integrate Web 2.0 into employee workflows and link themselves to customers and suppliers through Web 2.0 tools to form a "networked company."
Mc kinsey, how companies are benefinting from web 2.0landelijkhrteam
This document summarizes the results of a McKinsey Global Survey on how companies are benefiting from Web 2.0. The survey found that 69% of respondents reported measurable business benefits from using Web 2.0 technologies, including increased knowledge sharing, more effective marketing, and lower costs. Companies that made greater use of Web 2.0 reported even larger benefits. Successful companies integrated Web 2.0 into their employees' workflows and created a "networked company" by linking to customers and suppliers.
In new study conducted by Filigree Consulting and commissioned by SMART Technologies, hundreds of
business users from around the world share their insights on the value of collaboration technologies.
Respondents at the highest levels of collaboration maturity are up to five times more likely to gain positive impact on business outcomes than those at lower levels. Organizations that have an optimized approach with fully integrated solutions, training, and processes reported exceeding expectations in reducing expenses, improving quality, reducing risk, and increasing agility. To maximize the value of collaboration, organizations need to consider both collaboration technologies and best practices, as outcomes are positively impacted when these are combined at higher levels of maturity.
The white paper by Marty Parker, Principal, UniComm Consulting and Co-Founder, UC Strategies, emphasizes the ways in which improved collaboration maturity pays off for organizations. You will see how improved collaboration capabilities can provide great ROI by enabling your organization to go faster or to use less resources or be different from or better than your competition. Each of these types of returns are grounded in the actual case studies of real life customer successes.
The real question here is “how” - how does an enterprise truly change its culture to embrace collaboration? This paper is the second in a series of publications that explore the insights gathered from the SMART Technologies Collaboration Council. Here we summarize the Council’s views on the criticality and steps towards of establishing a collaborative culture. White paper by Bill Haskins, Senior Analyst at Wainhouse Research.
This document discusses determining the value of social business ROI and debunking myths about calculating ROI for social business initiatives. It provides 3 key points:
1. When calculating social business ROI, both financial gains like increased revenue and cost savings must be considered along with non-financial metrics. ROI looks at the relationship between monetary gains and costs over time.
2. Common myths about social business ROI include thinking a single metric is ROI and that net present value should not be included in calculations. ROI analysis requires understanding cash flows and discounts for the time value of money.
3. Potential gains from social business can include increased sales, improved customer insights, brand protection, lower lead costs, and contact center efficiencies
Improve Employee Engagement with Employee Generated Content (EGC)MediaPlatform
How do you keep employees in the loop when the home office is in Kansas, but a huge segment of the team is in Bangalore? Corporate video has been used to connect employees, clients and stakeholders, for some time, but to employ a 20th-century format, in which static content is generated and produced at the executive level, would be to miss out on the enormous benefits and potential for higher engagement to be found in Employee Generated Content or EGC.
This document discusses the value of video collaboration for businesses. It provides examples from interviews with companies about how they have used videoconferencing to increase productivity by 30%, collaboration by 35%, and resolve disputes 75% faster. Videoconferencing allows dispersed teams to work together in real-time, helping companies address challenges of globalization and leverage talent around the world. Key business units that benefit include sales, research and development, and human resources.
Retailers remain laser-focused on improving the customer experience in every part of the store. They are improving the checkout experience, hiring more store associates and empowering managers with mobile tools. The recently released RSR store study confirms this and other trends, such as:
• 52% of retailers see high value in modern POS hardware and software
• 55% see high value in employee selling tools on the sales floor
• 43% see high value in personal scanners and self-service sales
During this webinar, Paula Rosenblum from RSR will share these and other findings from the store study and discuss how retailers can respond in order to achieve better in-store results.
Part two of the presentation will feature a deep dive into how the checkout experience affects overall store performance, honing in on all aspects of checkout, including POS, self-checkout, the queue process, impulse buying, couponing and tendering. Each aspect of the checkout experience contributes to a successful sale. If any part of the checkout experience is negative, 50% or more shoppers may opt to shop online instead.
The document discusses implementing a collaboration platform and provides guidance on key steps. It recommends:
1) Planning for both initial platform deployment and ongoing collaboration solution design to ensure long-term success.
2) Conducting initial deployment followed by designing specific collaboration solutions that match tools to business patterns.
3) Budgeting for both deployment and the ongoing costs of solution design to avoid cost overruns.
Unified communications aims to improve how organizations interact and perform by integrating various communication and collaboration technologies. While increased productivity is often a goal, enterprises should focus on enabling customer-facing processes to fully leverage its value. Contact centers provide inspiration as they have developed disciplines around routing, reporting, queuing, etc. that can be applied across customer-facing employees. This keeps the customer as part of the unified communications strategy and can improve both productivity and customer satisfaction.
As veterans of any enterprise software implementation
know all too well, risks to program success increase
dramatically if the organization isn’t aligned around
key objectives, investments, and timelines.
But what does organizational alignment really entail, especially for
large-scale PLM (Product Lifecycle Management) initiatives that cross
multiple functional, regional, and process boundaries?
Customer 2.0: The Business Implications of Social Mediawhite paper
The document discusses how companies are leveraging social media technologies like blogs, wikis and social networking sites to improve customer interactions and gain consumer insights. It finds that best-in-class companies that improved key metrics like marketing ROI and customer retention were more likely to have senior management support for social media programs and dedicated staff focused on these technologies. The best-in-class were also more motivated to use social media to develop new products and services based on consumer feedback.
The document discusses how mobile testing has progressed through three phases similar to how web testing evolved:
1) Discovery - Early experimentation with simple mobile apps and minimal testing.
2) Support core business - Mobile now supports key business processes but testing is still limited and siloed.
3) Drive new business - Mobile experiences are now engaging, transactional, and integrated with social media. Testing is structured, methodological and uses strong tooling to address complex challenges like platform fragmentation, varied devices, and user experience.
Accenture selling-more-with-mobile-solutionsTony Smith
The document discusses the challenges that companies face in effectively enabling their sales teams with mobile solutions. It identifies three main challenges: 1) defining a proactive mobile strategy before sales representatives define it themselves, 2) continuously innovating mobile solutions to exploit new capabilities, and 3) developing a distinctive sales representative and customer experience through mobility. The document provides examples of how some companies are addressing these challenges and emphasizes the need for a disciplined approach to defining a mobile strategy and continuous innovation to capitalize on the significant benefits of mobile solutions.
Join Dell Cloud Business Applications for an information-packed Webinar showing you exactly what you need to do to win with cloud applications. The Webinar features renowned SMB expert Laurie McCabe from SMB Group, plus Jagdeep Randhawa, Vice President of IT and eCommerce from Camico, a leading insurance provider for accounting professionals.
You’ll learn:
The top cloud business applications and how they can work together to drive revenue
How to build a business case for investing in cloud business applications
A real-world case study in putting Salesforce.com to work to increase revenue in a challenging market
And much more…
Today’s most forward-thinking IT leaders view outsourcing not as a cost reduction tactic but rather as a strategic vehicle and catalyst for transforming the organization into a digital business. They have learned that taking an approach that drives alignment with business requirements, transforms the state of IT, and changes the “work” that is being done not only produces better service levels but also delivers exponentially greater cost savings. In this new white paper, "IT Outsourcing Is Not About Cost Savings", The Outsourcing Institute and WGroup have teamed up to provide guidance to help you rethink IT outsourcing and how you can deliver increased shareholder value.
Working with some of the world’s leading technology innovators, Steljes has developed the Business Productivity Suite to help you change the way you work for real and lasting benefit. The Business Productivity Suite comprises of the cream of today’s productivity technology, under one roof, designed to address five focus areas that businesses tell us they need to make more efficient: meetings, video and data conferencing, workspaces and flexible working, training and marketing and communications.
Working with some of the world’s leading technology innovators, Steljes has developed the Business Productivity Suite to help you change the way you work for real and lasting benefit. The Business Productivity Suite comprises of the cream of today’s productivity technology, under one roof, designed to address five focus areas that businesses tell us they need to make more efficient: meetings, video and data conferencing, workspaces and flexible working, training and marketing and communications.
The document summarizes the results of a McKinsey Global Survey on how companies are benefiting from Web 2.0 technologies. It finds that 69% of respondents report measurable business benefits from using Web 2.0, including increased knowledge sharing, more effective marketing, and lower costs. Companies that make greater use of Web 2.0 technologies report even greater benefits. Successful companies tightly integrate Web 2.0 into employee workflows and link themselves to customers and suppliers through Web 2.0 tools to form a "networked company."
Mc kinsey, how companies are benefinting from web 2.0landelijkhrteam
This document summarizes the results of a McKinsey Global Survey on how companies are benefiting from Web 2.0. The survey found that 69% of respondents reported measurable business benefits from using Web 2.0 technologies, including increased knowledge sharing, more effective marketing, and lower costs. Companies that made greater use of Web 2.0 reported even larger benefits. Successful companies integrated Web 2.0 into their employees' workflows and created a "networked company" by linking to customers and suppliers.
In new study conducted by Filigree Consulting and commissioned by SMART Technologies, hundreds of
business users from around the world share their insights on the value of collaboration technologies.
Respondents at the highest levels of collaboration maturity are up to five times more likely to gain positive impact on business outcomes than those at lower levels. Organizations that have an optimized approach with fully integrated solutions, training, and processes reported exceeding expectations in reducing expenses, improving quality, reducing risk, and increasing agility. To maximize the value of collaboration, organizations need to consider both collaboration technologies and best practices, as outcomes are positively impacted when these are combined at higher levels of maturity.
The white paper by Marty Parker, Principal, UniComm Consulting and Co-Founder, UC Strategies, emphasizes the ways in which improved collaboration maturity pays off for organizations. You will see how improved collaboration capabilities can provide great ROI by enabling your organization to go faster or to use less resources or be different from or better than your competition. Each of these types of returns are grounded in the actual case studies of real life customer successes.
The real question here is “how” - how does an enterprise truly change its culture to embrace collaboration? This paper is the second in a series of publications that explore the insights gathered from the SMART Technologies Collaboration Council. Here we summarize the Council’s views on the criticality and steps towards of establishing a collaborative culture. White paper by Bill Haskins, Senior Analyst at Wainhouse Research.
This document discusses determining the value of social business ROI and debunking myths about calculating ROI for social business initiatives. It provides 3 key points:
1. When calculating social business ROI, both financial gains like increased revenue and cost savings must be considered along with non-financial metrics. ROI looks at the relationship between monetary gains and costs over time.
2. Common myths about social business ROI include thinking a single metric is ROI and that net present value should not be included in calculations. ROI analysis requires understanding cash flows and discounts for the time value of money.
3. Potential gains from social business can include increased sales, improved customer insights, brand protection, lower lead costs, and contact center efficiencies
Improve Employee Engagement with Employee Generated Content (EGC)MediaPlatform
How do you keep employees in the loop when the home office is in Kansas, but a huge segment of the team is in Bangalore? Corporate video has been used to connect employees, clients and stakeholders, for some time, but to employ a 20th-century format, in which static content is generated and produced at the executive level, would be to miss out on the enormous benefits and potential for higher engagement to be found in Employee Generated Content or EGC.
This document discusses the value of video collaboration for businesses. It provides examples from interviews with companies about how they have used videoconferencing to increase productivity by 30%, collaboration by 35%, and resolve disputes 75% faster. Videoconferencing allows dispersed teams to work together in real-time, helping companies address challenges of globalization and leverage talent around the world. Key business units that benefit include sales, research and development, and human resources.
Retailers remain laser-focused on improving the customer experience in every part of the store. They are improving the checkout experience, hiring more store associates and empowering managers with mobile tools. The recently released RSR store study confirms this and other trends, such as:
• 52% of retailers see high value in modern POS hardware and software
• 55% see high value in employee selling tools on the sales floor
• 43% see high value in personal scanners and self-service sales
During this webinar, Paula Rosenblum from RSR will share these and other findings from the store study and discuss how retailers can respond in order to achieve better in-store results.
Part two of the presentation will feature a deep dive into how the checkout experience affects overall store performance, honing in on all aspects of checkout, including POS, self-checkout, the queue process, impulse buying, couponing and tendering. Each aspect of the checkout experience contributes to a successful sale. If any part of the checkout experience is negative, 50% or more shoppers may opt to shop online instead.
The document discusses implementing a collaboration platform and provides guidance on key steps. It recommends:
1) Planning for both initial platform deployment and ongoing collaboration solution design to ensure long-term success.
2) Conducting initial deployment followed by designing specific collaboration solutions that match tools to business patterns.
3) Budgeting for both deployment and the ongoing costs of solution design to avoid cost overruns.
Unified communications aims to improve how organizations interact and perform by integrating various communication and collaboration technologies. While increased productivity is often a goal, enterprises should focus on enabling customer-facing processes to fully leverage its value. Contact centers provide inspiration as they have developed disciplines around routing, reporting, queuing, etc. that can be applied across customer-facing employees. This keeps the customer as part of the unified communications strategy and can improve both productivity and customer satisfaction.
As veterans of any enterprise software implementation
know all too well, risks to program success increase
dramatically if the organization isn’t aligned around
key objectives, investments, and timelines.
But what does organizational alignment really entail, especially for
large-scale PLM (Product Lifecycle Management) initiatives that cross
multiple functional, regional, and process boundaries?
Customer 2.0: The Business Implications of Social Mediawhite paper
The document discusses how companies are leveraging social media technologies like blogs, wikis and social networking sites to improve customer interactions and gain consumer insights. It finds that best-in-class companies that improved key metrics like marketing ROI and customer retention were more likely to have senior management support for social media programs and dedicated staff focused on these technologies. The best-in-class were also more motivated to use social media to develop new products and services based on consumer feedback.
The document discusses how mobile testing has progressed through three phases similar to how web testing evolved:
1) Discovery - Early experimentation with simple mobile apps and minimal testing.
2) Support core business - Mobile now supports key business processes but testing is still limited and siloed.
3) Drive new business - Mobile experiences are now engaging, transactional, and integrated with social media. Testing is structured, methodological and uses strong tooling to address complex challenges like platform fragmentation, varied devices, and user experience.
Accenture selling-more-with-mobile-solutionsTony Smith
The document discusses the challenges that companies face in effectively enabling their sales teams with mobile solutions. It identifies three main challenges: 1) defining a proactive mobile strategy before sales representatives define it themselves, 2) continuously innovating mobile solutions to exploit new capabilities, and 3) developing a distinctive sales representative and customer experience through mobility. The document provides examples of how some companies are addressing these challenges and emphasizes the need for a disciplined approach to defining a mobile strategy and continuous innovation to capitalize on the significant benefits of mobile solutions.
Join Dell Cloud Business Applications for an information-packed Webinar showing you exactly what you need to do to win with cloud applications. The Webinar features renowned SMB expert Laurie McCabe from SMB Group, plus Jagdeep Randhawa, Vice President of IT and eCommerce from Camico, a leading insurance provider for accounting professionals.
You’ll learn:
The top cloud business applications and how they can work together to drive revenue
How to build a business case for investing in cloud business applications
A real-world case study in putting Salesforce.com to work to increase revenue in a challenging market
And much more…
Today’s most forward-thinking IT leaders view outsourcing not as a cost reduction tactic but rather as a strategic vehicle and catalyst for transforming the organization into a digital business. They have learned that taking an approach that drives alignment with business requirements, transforms the state of IT, and changes the “work” that is being done not only produces better service levels but also delivers exponentially greater cost savings. In this new white paper, "IT Outsourcing Is Not About Cost Savings", The Outsourcing Institute and WGroup have teamed up to provide guidance to help you rethink IT outsourcing and how you can deliver increased shareholder value.
Working with some of the world’s leading technology innovators, Steljes has developed the Business Productivity Suite to help you change the way you work for real and lasting benefit. The Business Productivity Suite comprises of the cream of today’s productivity technology, under one roof, designed to address five focus areas that businesses tell us they need to make more efficient: meetings, video and data conferencing, workspaces and flexible working, training and marketing and communications.
Working with some of the world’s leading technology innovators, Steljes has developed the Business Productivity Suite to help you change the way you work for real and lasting benefit. The Business Productivity Suite comprises of the cream of today’s productivity technology, under one roof, designed to address five focus areas that businesses tell us they need to make more efficient: meetings, video and data conferencing, workspaces and flexible working, training and marketing and communications.
Working with some of the world’s leading technology innovators, Steljes has developed the Business Productivity Suite to help you change the way you work for real and lasting benefit. The Business Productivity Suite comprises of the cream of today’s productivity technology, under one roof, designed to address five focus areas that businesses tell us they need to make more efficient: meetings, video and data conferencing, workspaces and flexible working, training and marketing and communications.
Business Productivity Suite PresentationGordon Rimmer
Working with some of the world’s leading technology innovators, Steljes has developed the Business Productivity Suite to help you change the way you work for real and lasting benefit. The Business Productivity Suite comprises of the cream of today’s productivity technology, under one roof, designed to address five focus areas that businesses tell us they need to make more efficient: meetings, video and data conferencing, workspaces and flexible working, training and marketing and communications.
Steljes Business Productivity Suite BrochureGordon Rimmer
The document discusses improving business productivity through more efficient meetings, video and data conferencing, workspaces and flexible working, training, and marketing and communications.
It argues that the traditional ways of working are outdated and inefficient, wasting valuable time and resources. A new approach is needed that embraces technology solutions to enable more productive collaboration anywhere and anytime.
The "Business Productivity Suite" is introduced as an integrated set of productivity technologies that address key areas to transform how businesses work and drive tangible returns through increased efficiency, engagement and reduced costs.
Business Productivity Statistics PresentationGordon Rimmer
Working with some of the world’s leading technology innovators, Steljes has developed the Business Productivity Suite to help you change the way you work for real and lasting benefit. The Business Productivity Suite comprises of the cream of today’s productivity technology, under one roof, designed to address five focus areas that businesses tell us they need to make more efficient: meetings, video and data conferencing, workspaces and flexible working, training and marketing and communications.
According to Gartner, 70% of social implementations fail because they lack a business purpose. When it comes to harnessing the power of social software, a focus on business value is required. This whitepaper defines a strategic framework for gaining business value from social software. It outlines six successful rollout strategies. Each of the six approaches delivers different business results, and has a different level of risk. And most importantly, each has different requirements to succeed. To be successful with social software, you need to choose the rollout strategy that is best for your organization, and understand its requirements for success.
Software Exec Summit Social Business Deck 72011pchandor
(1) Social business connects people within organizations and externally to drive collaboration, innovation and business results.
(2) Implementing social business solutions can provide measurable benefits including increased revenues through faster responses to market needs, reduced product development times through improved access to expertise, and lower communication costs.
(3) IBM has successfully transformed into a social business itself, realizing cost savings and productivity gains through the implementation of social collaboration tools for its 400,000 employees worldwide.
Mike Lynch has over 20 years of experience as a C-level technology leader, with a proven track record of driving business value through innovative technology solutions and strategic planning. He has expertise in areas such as ERP implementations, eCommerce strategies, process improvement, and developing technology strategies aligned with business objectives. Lynch's leadership focuses on collaborative relationships, career development, and delivering projects on-time and within budget.
These slides--based on the webinar hosted by leading IT analyst firm Enterprise Management Associates (EMA) and Digitate--provide insights into the impact of machine learning on managing workload automation.
Verticurl whitepaper on Demand Center top mistakesVerticurl
1) The document discusses common mistakes companies make when building a demand center.
2) It notes that relying solely on technology without proper processes will not lead to success, and that building an effective demand center takes time and continuous improvement.
3) Hiring an agency that claims to do demand generation but lacks experience in strategies, technologies, and processes that drive revenue can lead to mistakes and poor results.
As employees have moved out of traditional offices to work from their homes, oftentimes hundreds of miles from their companies’ headquarters, business have turned the new generation of collaboration tools to keep their dispersed teams connected, regardless of location. In fact, telecommuting is turning into one of the important reasons companies are turning to cloud-based Software-as-a-Service options.
Collaboration tools like video conferencing, web collaboration and unified messaging have become the all-encompassing platforms that keep teleworkers plugged in to business, wherever they may be.
Equipped with an enterprise collaboration solution, employees can use the Internet to power real-time communications capabilities, including voice, instant messaging and web collaboration, and to hold meetings with audio, video and web conferencing tools.
- A survey of over 400 professional services firm leaders found that the majority see technology, especially cloud-based solutions, as important for firm management initiatives and future readiness.
- 51% of surveyed firms believe cloud-based solutions are part of their future strategy due to benefits like ease of access, technology best practices, disaster recovery, and scalable processes and workflow.
- Early adopters of cloud-based solutions like CCH Axcess report benefits including new efficiencies, streamlined processes, and improved communication and client interaction.
This document discusses using the right tools to avoid culture clashes in DevOps environments. It provides an overview of a webinar on this topic featuring presentations by Dan Twing from EMA and Pat Cameron from HelpSystems. The webinar covered how the pace of code delivery is increasing, that DevOps requires cooperation between development and operations, and that workload automation tools can help coordinate control and enable DevOps success.
Pentaho Business Analytics for ISVs and SaaS providers in healthcarePentaho
The document discusses how business analytics capabilities are important for healthcare ISVs and SaaS providers to compete in the industry. It recommends that ISVs evaluate embedded business intelligence platforms to lower costs of goods sold over five years, improve customer adoption and satisfaction, and deliver more compelling products. The Pentaho OEM program is presented as an option for ISVs to gain world-class analytic capabilities for their offerings in a cost-effective manner through flexible business terms and a technology partner experienced in the healthcare sector.
Managing and Using Information Systems A Strategic Approach –.docxtienboileau
This document provides an overview of digital transformation and business process management. It discusses Sloan Valve, a company that improved its new product development process through adopting an enterprise resource planning (ERP) system. This helped reduce time to market and better filter out poor ideas. The document contrasts a silo perspective with a business process perspective and explains how enterprise systems like ERP can integrate information across the entire company. It also discusses techniques for transforming processes like business process reengineering and total quality management. Finally, it covers additional enterprise systems like customer relationship management and supply chain management systems.
No business — regardless of industry or size — is immune to digital disruption. It’s up to business leaders to decide: Be the disruptor or be defeated by one. But what does the path to digital transformation look like? While the journey is unique for every business, this is a strategic framework crafted by Insight’s Digital Innovation team to ensure success.
Learn more here: http://ms.spr.ly/6008rNbQg
The Performance Conference will be held May 3-5, 2011 in Chicago, IL. It will feature 12 comprehensive tracks on strategies for driving growth, sustaining results, managing organizational performance, and more. Business executives from various industries will gather to explore ways to overcome challenges in business performance, discover innovations in performance management, process improvement, customer experience, and business intelligence. The conference will focus on performance management systems, measures, metrics, employee performance, and customer experience. Attendees will include C-level executives, directors, managers, analysts, and others involved in business planning, corporate performance, and strategy execution from industries such as financial services, retail, healthcare, technology, and more.
A Product-Led Growth Strategy for EnterpriseRocketSource
Product-led growth strategy might not be commonly thought of for enterprise, but it's time to innovate. Discover how to leverage a strategy traditionally used by Software as a Service (SaaS) for enterprises across all industries. In this presentation, you'll learn the importance of building employee experience feedback loops so that you craft more sublime experiences for your customers and your teams.
Application modernization and digital transformation are the driving forces in many organizations. These activities, however, are stressing scheduling and automation tools to the point at which many are looking for better answers.
EMA conducted research to get a truly global view of workload automation trends and enterprise-class WLA products. Get some of the results in these slides.
Learn what is driving manufacturers to focus on creating more efficient manufacturing operations and which manufacturers are most successful in achieving these efficiency gains.
With 87% of American workers not engaged in their jobs, how can you drive motivation? When policy and technology aren't enough, you need a new and modern approach. Learn about how business gamification is used to drive employee engagement and real world business results.
Want to watch the webinar?
Sign up here: http://info.badgeville.com/15Feb-WebinarReg.html
Aviation Week Adv Mfg Metrics that Matter webcastJulie Fraser
Iyno's Julie Fraser participated in an Aviation Week Webcast sponsored by Deltek focused on linking business, engineering, and manufacturing. Fraser presents MESA International Pursuit of Performance Excellence data in the context of discrete project-based manufacturing.
A rundown of the key findings and overall themes of InvestmentNews' flagship adviser technology benchmarking study, addressing the driving factors behind how and why firms invest in technology, the factors they weigh the closest in making those key decisions, and the strategies they implement to better their firms.
InvestmentNews Research collected firm-level data from over 300 independent advisory firms in December 2014 - January 2014. Firms submitted truncated P&L data, including measures of operating expenses, profits, revenue, assets, client and staff. "Top Performers", or the most profitable and productive firms, and "Innovators", the firms who utilized the most technology at their firms, were identified as cohorts used to benchmark the industry.
These slides - based on the webinar featuring Julie Craig, research director at leading IT analyst firm Enterprise Management Associates (EMA) - provide findings from new research on DevOps and Continuous Delivery.
Similar to Business Productivity Report Steljes (20)
2. ExECUTIVE
SUmmaRY
In April 2011, Steljes Limited and SMART inTroducTion We would like to thank everyone that has
Technologies conducted research into the This is the second survey that has been participated and we hope that by using
benefits of improved business productivity conducted by Steljes and SMART this year, this survey you can now benchmark your
to deliver increased time efficiency, with the first successfully gauging the own business productivity levels and
innovation and cost savings for leading current use of collaborative technologies in consider adopting new innovative
companies. leading companies to develop and enhance technologies to improve productivity
staff productivity and company cost across your organisation.
The Business Productivity Survey report is efficiency. Building upon the first, the results
based on the findings of a ten question of this second survey on business meThodology
survey completed by over 200 business productivity suggests that there still appears This survey is published by Steljes Limited
decision makers at leading companies. to be a gap that the collaborative and SMART Technologies. There were more
technology industry could fill and, in doing than 200 respondents to the survey, which
This report seeks to discover whether so, bring significant improvements to the took the form of an online questionnaire.
businesses are taking the right decisions in way that companies communicate, Information about the questionnaire,
order to achieve greater productivity and collaborate and strategise in the future in including the link, was emailed to a list of
ultimately competitive advantage. Another order to cultivate their productivity levels pre-targeted senior business decision
goal of the survey was to find out if and gain competitive advantage. makers. The incentive for taking part was
businesses do appear to be moving with the access to a complimentary copy of this
pace of technology in order to increase their Steljes is the leading distributor for report and the opportunity to be entered
overall efficiency. Is productivity regarded as innovative technologies that improve the into a prize draw.
a core strategy to achieve results, and if so, way we live, learn and work and provides a
are businesses using the right technologies range of solutions that can improve Business secTor
and strategies in order to maximise and fulfil productivity in a range of business areas. The survey was sent to senior decision
this strategy to its full potential? Steljes is also an authorised distributor for makers, who were all identified as working
SMART Technologies, the leading provider for organisations with more than 250
The full findings look at fundamental areas of collaboration solutions that transform the employees, within specific site locations
of business productivity; from key way you work. across multiple industry verticals. Examples
objectives, to whether organisations are of specific business sectors include Financial
prioritising their time profitably in light of As the global leader in interactive Services, Construction, Publishing, Real
beneficial tools and working options (i.e. whiteboards, SMART Technologies brings Estate and Computing. The majority of
flexible working reducing travel), through to more than two decades of collaboration company respondents were UK based.
the uptake of the available technologies research and development to a broad range
that boost collaboration and of easy-to-use, integrated solutions that free
communication, which in turn can enrich people from their desks and computer
and develop productivity levels. screens, so collaborating with digital
resources is more natural.
2 Business Productivity survey rePort
3. aNalYSIS
1. Improving business productivity - is it a key business objective for your organisation?
No Don't Know
1% 6%
Yes
93%
Figure 1
With 93% of survey respondents stating that business productivity is a key business objective for their organisation, it is clear that this is
believed to be at the core of business success. For the 1% who said no, it would be interesting to find out whether this is due to the term
used rather than the attributes that it consists of.
2. Do you believe that better business productivity will give you a competitive advantage?
100.00% 92.42%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00% 5.21%
2.37%
0.00%
Yes No Don't Know
Figure 2
At the crux of business productivity is not only the evident internal efficiency increase it entails, but the indirect impact of giving a business
competitive advantage, which in turn results in internal time and cost savings alongside revenue growth. 92.42% of survey respondents
agreed that better business productivity would give them a competitive advantage. In the current economic climate, competitive
advantage is crucial to business success.
Business Productivity survey rePort 3
4. 3. When considering communication and collaboration tools for business productivity, which areas
have the highest priority for you?
Other 3.32%
Face-to-face meetings 79.62%
Video and Data Conferencing 25.12%
Video Conferencing 41.23%
Meeting room data conferencing and collaboration solutions 32.23%
Web Conferencing 45.50%
Video chat i.e. through Skype 11.85%
Instant Messaging - Chat 21.80%
Audio Conferencing 51.18%
Email 85.78%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%
Figure 3
Email and face-to-face meetings came out top as the prioritised communication and collaboration tools for business productivity. It is no
real surprise that face-to-face meetings are prioritised highly, yet it is worth considering that the time and cost involved could potentially
outweigh the gains made from meeting in person if not strategised and calculated correctly. Again, it is not surprising that email is the most
popular communication and collaboration tool, largely due to attributes such as ease of remote and location based use, but also due to the
familiarity with this technology – most businesses are comfortable and acquainted with email and have grown to rely upon email to
correspond and get things done. Although this technology clearly has its immense assets in relation to productivity, it would be a shame for
businesses to get stuck in a rut with relying on established and habitual technologies rather than branching out to include new
technologies. With survey respondents also listing audio conferencing, web conferencing and video conferencing as popular tools for
business productivity, it is clear that newer technologies are being embraced to a certain degree. 32.23% of those surveyed said they would
prioritise meeting room data conferencing and collaboration solutions as a communication and collaboration tool - this is definitely a new
and growing area where there is room for business productivity to be increased further.
4 Business Productivity survey rePort
5. 4. When collaborating, how much of your time is spent per week with colleagues, customers,
partners and suppliers both internally and externally in meetings?
18.00% 17.06%
15.64%
16.00%
13.74%
13.27%
14.00% 12.80%
12.00%
10.00% 8.53%
7.58%
8.00% 6.64%
6.00% 4.27%
4.00%
2.00%
0.47%
0.00%
1-10% 11-20% 21-30% 31-40% 41-50% 51-60% 61-70% 71-80% 81-90% 91-100%
Figure 4a. Colleagues internally in the same office
The most popular response, 17.06% of survey respondents, said that they spend 21-30% of their week collaborating with colleagues
internally in meetings in the same office. Nearly half of the respondents spend between 21-50% of their time per week collaborating in
meetings in the same office with internal colleagues. 11.38% of respondents said that they spend a staggering 71% or more of their week
in meetings with colleagues internally in the same office.
35.00%
30.81%
30.00%
25.00%
20.85% 20.85%
20.00%
15.00%
9.48% 9.48%
10.00%
4.74%
5.00% 2.37%
1.42%
0.00% 0.00%
0.00%
1-10% 11-20% 21-30% 31-40% 41-50% 51-60% 61-70% 71-80% 81-90% 91-100%
Figure 4b. Colleagues internally in different offices
Almost a third, 30.81%, of survey participants spend between 1-10% of their week in meetings with internal colleagues across different
offices. Over a quarter, 26.07%, of respondents spend between 31-70% of their week in meetings with internal colleagues across different
offices – it is this group of respondents, in particular, that need to ensure that the collaborative technologies being used are at a level that
can enable the best business productivity levels possible during this valuable allocated time.
Business Productivity survey rePort 5
6. 70.00%
60.19%
60.00%
50.00%
40.00%
30.00%
21.80%
20.00% 14.69%
10.00%
1.90% 0.95% 0.47% 0.00% 0.00% 0.00% 0.00%
0.00%
1-10% 11-20% 21-30% 31-40% 41-50% 51-60% 61-70% 71-80% 81-90% 91-100%
Figure 4c. Customers, partners and suppliers internally
A relatively large percentage of respondents (60.19%) allocate very little of their week (1-10%) to collaboration with customers, partners
and suppliers internally in meetings. However, 36.49% of survey respondents spend between 11-30% of their week with customers,
partners and suppliers internally in meetings. No participants spend more than 61% of their week in internal meetings with customers,
partners and suppliers.
60.00%
49.29%
50.00%
40.00%
30.00%
19.91%
20.00% 15.64%
10.00% 5.69% 4.74% 3.79%
0.95% 0.00% 0.00% 0.00%
0.00%
1-10% 11-20% 21-30% 31-40% 41-50% 51-60% 61-70% 71-80% 81-90% 91-100%
Figure 4d. Customers, partners and suppliers externally
Nearly half of the survey respondents stated they spend between 1-10% of their week collaborating externally in meetings with customers,
partners and suppliers. Furthermore, 35.55% of respondents spend between 11-30% of their week with customers, partners and suppliers
externally in meetings – these survey respondents could reduce the time spent out of the office, as well the money spent on travel,
accommodation and other costs associated with external meetings, by incorporating collaborative communication tools and technologies,
meanwhile boosting overall business productivity.
6 Business Productivity survey rePort
7. 5. What are the issues you are discussing that are driving business productivity currently?
Other 6.64%
More effective marketing and communications 66.82%
Skills training for staff 49.29%
Flexible workspaces and home working 31.28%
Carbon footprint - sustainability 30.33%
Sales force automation / productivity 18.96%
More effective meetings 52.61%
Unified communications 32.70%
Communications and collaboration 72.99%
0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00%
Figure 5
Almost 73% of those surveyed regard communications and collaboration as an issue that is currently driving business productivity. Also
high up on the list of talked about trends is more effective marketing and communications, as well as more effective meetings and skills
training for staff, all of which can be improved by adopting efficient communication and collaboration technologies. The key word of choice
here is, quite noticeably, efficiency, which goes hand in hand with productivity. An holistic approach is essential in order to recognise, adopt
and achieve this.
Business Productivity survey rePort 7
8. 6. What would be the key benefits from better productivity? Please rank in order of priority.
Reduction of carbon footprint 1.42%
Better work/life balance 3.79%
Reduction of travel 1.42%
Increased profits 18.01%
Reduction of costs 26.07%
Saving time 7.58%
Reduced time to market 4.74%
Improved decision making 12.80%
Competitive advantage 24.17%
0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00%
Figure. 6a Key benefits from productivity – ranked first as priority (shown in %)
Reduction of costs was ranked as first priority by over a quarter of survey respondents (26.07%) as a key benefit from better productivity. A
further 24.17% ranked competitive advantage as their top priority, whereas 18.01% of participants regarded increased profits as their
most important key benefit.
Reduction of carbon footprint 42.65%
Better work/life balance 15.64%
Reduction of travel 10.43%
Increased profits 4.74%
Reduction of costs 1.42%
Saving time 1.42%
Reduced time to market 18.01%
Improved decision making 1.42%
Competitive advantage 4.26%
0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 45.00%
Figure. 6b Key benefits from productivity – ranked last as priority (shown in %)
Reduction of carbon footprint was ranked as last priority by a large percentage of survey respondents (42.65%) as a key benefit of better
productivity, indicating that environmental considerations do not trump more short-term issues such as reduction of costs, saving time and
competitive advantage, particularly at a time of such current global financial problems.
8 Business Productivity survey rePort
9. 7. If you want to reduce travel to face-to-face meetings what are the key features that a technology
solution for productive meetings should give you?
70.00% 65.40%
60.00%
50.00% 46.45%
40.28%
40.00%
32.70%
29.38%
30.00% 26.07%
20.00%
10.00%
0.00%
A natural way of Audio conferencing Data conferencing - Data conferencing - Video conferencing Video and data
working enabling live, visual providing a live, conferencing
collaboration on interactive, touch-
documents with enabled white
colleagues in the boarding experience
same room or to make your
working remotely meetings more
effective
Figure. 7
If survey respondents were to reduce travel to face-to-face meetings, there are some key features they believe a technology solution for
productive meetings should provide, the most important of which being a natural way of working (65.40%). The word ‘natural’ induces
associations with being able to achieve the human rapport and communication advantages that often come hand-in-hand with meeting
someone face-to-face. Easy-to-use collaborative technologies such as touch-enabled interactive whiteboards, LCD displays and desktop
displays from SMART Technologies can support this more relaxed, natural and often more productive way of working so desired by
businesses.
Other popular key features for a productive non face-to-face meeting include data conferencing – enabling live, visual collaboration on
documents with colleagues in the same room or working remotely; this is most likely to ensure that all are working from the same page, can
contribute inputs and responses as ideas spring to mind meanwhile allowing the meeting to hold a certain pace and lively dynamic. Video
and data conferencing was also high up on the list of key features, demonstrating an open-mind to using various mediums in order to
create as productive a meeting as possible.
Business Productivity survey rePort 9
10. 8. Flexible working can increase productivity, staff retention and motivation. What do you consider
to be the key issues or requirements for flexible working?
Better work/life balance 55.92%
Collaboration technology that reduces travel 65.40%
Working from home 60.19%
Flexible work spaces in the office 42.18%
Flexible working hours 61.61%
0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%
Figure. 8
For the survey respondents, the main requirement for flexible working (65.40%) is collaboration technology that reduces travel – tying in
greatly with enhanced business productivity due to parallel cost savings. Not far behind follow the requirements of flexible working hours
(61.61%) as well as working from home (60.19%). A positive approach to flexible working hours conveys, in particular, its popularity as a
benefit to many companies, especially in light of the current economic climate. Accommodating employees personal situations and
capabilities - for example, childcare needs or even, if possible, times of day when staff believe they work at their most efficient level – can
therefore result in higher business productivity in the longer-term.
Over half of the respondents (55.92%) felt that flexible working required, or perhaps resulted in, a better work/life balance, which is often
linked with reducing stress and illness – factors that can result in decreased business productivity if not monitored carefully. Perhaps this
overall response relating to flexible working indicates a potential desire to move away from the conventional way of working in order to
boost overall levels of productivity.
10 Business Productivity survey rePort
11. 9. If you were to implement a collaboration technology solution, over what period would you expect
to get an ROI to cover the capital costs?
2-3 years 16.59%
1-2 years 37.91%
6mths - 1 year 38.39%
0 - 6mths 7.11%
0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 45.00%
Figure 9
With nearly 40% of survey respondents expecting that it would take between 6 months to 1 year to achieve an ROI (return on investment)
to cover capital costs of implementing a collaboration technology solution, it is evident that there is an understanding that such
technologies can reap financial benefits within a very reasonable amount of time.
10. Would you be interested in finding out how Steljes and SMART can improve productivity and
efficiency for your business?
80.00% 75.36%
70.00%
60.00%
50.00%
40.00%
30.00%
21.33%
20.00%
10.00% 3.32%
0.00%
Yes - on-line web Yes - face-to-face meeting No - not interested
conference
Figure 10
Almost a quarter (24.65%) of survey participants requested an on-line web conference or face-to-face meeting to find out how Steljes and
SMART can improve productivity and efficiency for their business, indicating a demand for further information about collaborative
technologies, such as SMART Business Solutions, which can boost their business productivity levels.
Business Productivity survey rePort 11
12. CONClUSION
The survey findings demonstrate a certain Productivity enhancers, such as collaborative The opportunity to move with the advances
amount of awareness of the importance of technologies offered by Steljes and SMART, of technology and radically alter the way
business productivity. can offer a solution to bridge this gap – the they go about increasing business
opportunity for more flexible working, productivity through informed strategy
The results give a valuable understanding of higher productivity levels and retaining as building, harnessing innovative
the way businesses are striving for ways to natural a form of live meeting format as communication and collaborative tools and
implement efficiency gains within the possible, without being face-to-face, technologies and, in turn, making better
day-to-day of getting business done, as well meanwhile reaping the benefits of saving decisions faster is there for companies to
as highlighting the trends towards money on rising fuel, train and airfare prices embrace. The results of this survey,
technology solutions to enable productive and helping employees to achieve a better alongside the first, continue to serve in
meetings both internally and externally. work/life balance. highlighting the need to build awareness
of this.
Delving deeper, the survey results also The findings hint strongly at the need to not
identify the most popular issues currently only implement the right tools, but to
being pinpointed as driving businesses provide tools that offer a natural way of
productivity, alongside finding out the most working. Alongside this, in order to
prioritised collaborative tools when a embrace these new technologies companies
face-to-face meeting is not an option as well need to consider change programmes and
as the ROI time scales predicted after cultural shifts in their way of working that
allocating capital to such tools. will enable them to reap the benefits that
these technologies offer.
Despite this, the benefits that business
productivity holds, such as increased Companies are keen to discover more about
innovation, cost savings and better work/life how to improve productivity and efficiency
balance, can be lost if not understood and in their business, with almost a quarter of
harnessed with the correct tools on offer. respondents requesting a meeting with
There is an element of contradiction in some Steljes to find out more. By doing so, this
of the survey respondent’s answers – they quarter are already placing themselves
want face-to-face meetings, most likely ahead of the game and increasing their
because they find them a more ‘natural’ competitive advantage – another issue that
way of communicating and relationship took prominence as a priority to participants
building, yet they also want to save money of this survey.
and reduce time spent travelling.
12 Business Productivity survey rePort
13. aBOUT US
ABouT sTeljes ABouT smArT Technologies
Steljes Limited is an innovative technology SMART Technologies is the leading provider
distributor that sources products from of collaboration solutions that transform the
around the world, working with way the world works and learns. As the
manufacturers to customise and bring their global leader in interactive whiteboards,
solutions to the UK market through its SMART Technologies brings more than two
specialised channel network. The company’s decades of collaboration research and
innovative solutions enable people to development to a broad range of easy-to-
interact and communicate more effectively use, integrated solutions that free people
while working and learning. The company from their desks and computer screens, so
has been sourcing products from around the collaborating and learning with digital
world for over 20 years, introducing LCD resources are more natural.
panels, projectors, plasma displays and
interactive whiteboards to the UK market. www.smArTTech.com
Steljes Group is a privately owned company
and has helped companies, such as SMART
Technologies, to become market leaders in
the UK.
www.sTeljes.com
Business Productivity survey rePort 13