Creating Your Own       Process Revolution         Beyond operational efficiencySandy Kemsley l www.column2.com l @skemsley
Slides at www.slideshare.net/skemsley             Copyright Kemsley Design Ltd., 2012   2
What’s This ProcessRevolution That’s Happening?          Copyright Kemsley Design Ltd., 2012   3
Classic Business MetricsMetric         Enabled byCost cutting   Automation               Removing geographic constraints  ...
Shift Happens                5
New Business MetricsMetric                   Enabled byCustomer experience      Mobile/social/cloud                       ...
Consumer Tools Set Expectations   l   Consumption   l   Participation   l   Creation   l   User experience   l   Access an...
Transforming Customer Experience:Link Social Presence To Core Process    l   Changes the customer relationship    l   Exte...
Boosting Revenue:Reduce Friction, Add Gamification              Copyright Kemsley Design Ltd., 2012   9
Innovate Business Models:Create A New Market Segment             Copyright Kemsley Design Ltd., 2012   10
How To Create Your OwnProcess Revolution         Copyright Kemsley Design Ltd., 2012   11
Provide Your Team With the RightTools   l   Intelligent processes with contextual       information   l   Next best action...
Manage Events, Not JustOutcomes   l   Activity streams and event processing   l   Real-time response to processes in fligh...
Think “Outside The Firewall”    l   Model the customer as part of the process    l   Link external/social information to c...
Sandy Kemsley         Kemsley Design Ltd.email: sandy@kemsleydesign.comblog: www.column2.comtwitter: @skemsley            ...
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Process Revolution

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From a presentation that I gave at TIBCO's TUCON 2012 conference.

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Process Revolution

  1. 1. Creating Your Own Process Revolution Beyond operational efficiencySandy Kemsley l www.column2.com l @skemsley
  2. 2. Slides at www.slideshare.net/skemsley Copyright Kemsley Design Ltd., 2012 2
  3. 3. What’s This ProcessRevolution That’s Happening? Copyright Kemsley Design Ltd., 2012 3
  4. 4. Classic Business MetricsMetric Enabled byCost cutting Automation Removing geographic constraints Process reengineeringCompliance Policy enforcement ReportingAgility Model-driven design Lightweight development methods Rules integration Copyright Kemsley Design Ltd., 2012 4
  5. 5. Shift Happens 5
  6. 6. New Business MetricsMetric Enabled byCustomer experience Mobile/social/cloud Event-driven processesRevenue generation Mobile/social/cloud GamificationBusiness innovation Mobile/social/cloud Big data Internet of things Copyright Kemsley Design Ltd., 2012 6
  7. 7. Consumer Tools Set Expectations l Consumption l Participation l Creation l User experience l Access anywhere, on any device Copyright Kemsley Design Ltd., 2012 7
  8. 8. Transforming Customer Experience:Link Social Presence To Core Process l Changes the customer relationship l Extends the ends of the process l Increases external collaboration l Forces operational transparency Copyright Kemsley Design Ltd., 2012 8
  9. 9. Boosting Revenue:Reduce Friction, Add Gamification Copyright Kemsley Design Ltd., 2012 9
  10. 10. Innovate Business Models:Create A New Market Segment Copyright Kemsley Design Ltd., 2012 10
  11. 11. How To Create Your OwnProcess Revolution Copyright Kemsley Design Ltd., 2012 11
  12. 12. Provide Your Team With the RightTools l Intelligent processes with contextual information l Next best action l Flexible, adaptive processes l Internal and external collaboration l Activity streams for monitoring Copyright Kemsley Design Ltd., 2012 12
  13. 13. Manage Events, Not JustOutcomes l Activity streams and event processing l Real-time response to processes in flight l Predictive analytics to fix the problem before it’s a problem Copyright Kemsley Design Ltd., 2012 13
  14. 14. Think “Outside The Firewall” l Model the customer as part of the process l Link external/social information to core business processes l Support customer devices of choice Copyright Kemsley Design Ltd., 2012 14
  15. 15. Sandy Kemsley Kemsley Design Ltd.email: sandy@kemsleydesign.comblog: www.column2.comtwitter: @skemsley Copyright Kemsley Design Ltd., 2012 15

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