Business Portfolio Presentation Thomas Brantley
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University of Phoenix - BUS/210 - Business Portfolio Presentation. Create a 10- to 15-slide Microsoft® PowerPoint® presentation of information about the fictional company that you created in Week Four. Use text, charts, tables, visuals, etc., to detail the different areas of business found within your company. Include information on the following topics: • Business organization • Potential legal or ethical issues • Business culture • Types of motivation • Human resource management • Technology • Operations and materials management
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Business Portfolio Presentation Thomas Brantley
- 1. Brantley Logistics Services BUS/210 – BUSINESS PORTFOLIO PRESENTATION JEANNETTE LIPFORD SEPTEMBER 28, 2014
- 2. Brantley Logistics Services Third Party Logistics (3PL) • Business organization • Potential legal or ethical issues • Business culture • Types of motivation • Human resource management • Technology • Operations and materials management
- 3. Business Organization Functional Business structure Entrepreneurs Managers Employees
- 4. Potential Legal or Ethical Issues Legal Ethics
- 5. Business Culture Business culture is attitude Commitment to service We are focused Resonating a positive atmosphere
- 6. Types of motivation Directive Approach Participative approach Supportive approach Achievement-oriented approach
- 7. Human Resource Management Recruitment and Selection Training and development Labor relations Performance appraisal Pay and Benefits
- 8. Technology Laptop with docking stations High-speed internet and Wi-Fi Integrated networking Internet and computer security software
- 9. Operations and Materials Management Increase quality Increase productivity Increased responsiveness Increase innovation
- 10. Conclusion • Business organization • Potential legal or ethical issues • Business culture • Types of motivation • Human resource management • Technology • Operations and materials management
- 11. References http://www.accessamericatransport.com/exactly-what- is-a-3pl-and-how-to-choose-one/ Carter, K. & Seifert, C. (2013). Learn Psychology. Burlington, MA: Jones & Bartlett Learning. Retrieved from The University of Phoenix eBook Collection database. http://ecommerce.about.com/od/eCommerce- Trends-and-Issues/a/Third-Party-Logistics.htm http://www.entrepreneur.com/article/75118 Jones, G.R. (2007). Introduction to Business. How Companies Create Value for People. Retrieved from The University of Phoenix eBook Collection database. http://logistics.about.com/od/strategicsupplychain/a/ select_3PL.htm
Editor's Notes
- Brantley Logistics Services is a third party logistics service provider for truckload transportation, “less than truckload”, cross docking, and warehousing. BLS can service all of your supply chain management needs through customized services from start to finish. BLS will coordinate, book, plan, and manage your shipping needs from raw materials to the manufacturer, and manufacturer to various buyers and suppliers. In this presentation, will cover BLS’s organization and structure, legal and ethical matters, BLS business culture, employee motivation methods, human resource management, technology, and operations and materials management.
- We have created a functional business structure of the executive team of entrepreneurs, department managers, and various employees. Our executive team consist of the CEO and founder of the company COO/senior market analysis and CFO/senior financial accountant. We each work together and with our team of department managers to ensure BLS is consistently moving forward for increasing profitability for the company and team members. Each department manager is responsible for managing employees and making or adjusting standard operating procedures for the best benefit of the company and employees. Our employees are the most important people of our operation performing the everyday tasks and carrying out operations needed to keep the business going. We strive to develop employees and managers constantly and promote employees and managers from within the company.
- As in every business there is always potential legal and ethical issues that could result in charges of discrimination of race, gender, disabilities, and as per OSHA and other environmental organizations. Furthermore, companies are required to operate in compliance with local city and state laws of the location of the business. Employers must ensure the working environment complies with any safety regulations. As for BLS, we have set ethical standards and principles that guide us in every transaction with customers both internal and external. Unethical behaviors fosters distrust, reduces efficiency, increases cost, and ultimately causes damage to the business and the economy.
- The culture of our business is our attitude and commitment to servicing our customers, employees, and community. Our organization is fully committed to meeting the needs of our customers. Each employee is focused and driven relying on self-discipline continually improving our work environment and our community. If mistakes are made, we strive to right our wrongs, and take accountability. We create an environment that is positive and upbeat as attitude is a choice. We enjoy our work, employees and customers. Our culture resonates internally and externally.
- When motivating employees, BLS will for set clear instructions as to the functions of the jobs to be performed and how we will go about achieving our goals using an opening directive approach. Then, I like to empower employees by getting them involved in the various operations, cross-training, and allowing employee involvement in manager meetings to share thoughts and ideas. Using this participative approach allows employees’ voices to be heard and helps them better perform their job with an increased knowledge of other operations throughout the organization. In efforts to further empower employees, I like to let employees feel comfortable in their jobs and giving their opinions. Most everyone likes to feel that they matter and that their opinion counts. Employees need to know that should they have any problems, work or home, he or she can confide with management, building trust between the employee and management. Using the supportive approach further empowers employees in their participation and further motivates them in their directives. Last, employees, no matter the type of person they are like goals, or something to look forward to. Using the Achievement-oriented approach, BLS rounds up each motivational approach with obtainable goals and benchmarks so that everyone can see where we are going as a company and is fully aware of how we will get there. There is no right or wrong way to motive employees in a company overall. One must be able to read his employees using emotional intelligence and apply the proper method to each employee.
- BLS employs only the best of the best employees to perform intricate tasks and provide excellent customer service. We first screen applicants for job-related knowledge, skills, and experience. Next, we have developed standardized testing for all applicants to ensure their competency of their knowledge and skills. Last, the remaining employees will be called in for a face to face interview for a final review with the potential employees. To ensure employees remain at a top-level of excellence, our department managers alongside our human resource managers have developed a team of employee development trainers who will coordinate, instruct, and mentor employees on regular intervals. Through on-the-job training sessions, e-learning classes, streaming video courses, and classroom instruction, BLS employs various training methods. BLS is a non-union company and provides above market-average pay and benefits for employees and managers. Should any conflict in labor relations arise, BLS has an arbitration agreement between employees, managers, and the company to resolve conflicts before they start. The stakeholders for BLS each plan an equally important role for the success of the company. Managers for BLS are hands-on, coordinating with and mentoring employees. Managers will be on the floor and an available resource for employees to help “clear the path.” With our managers being involved in the daily work of our employees, we can better streamline processes, get immediate answers to questions and give immediate feedback and performance appraisal to employees. With the day to day constant interaction with employees, managers are more able to give more accurate annual reviews and better performance appraisals. BLS pays employees an annual salaried income of above industry-average. Furthermore, when high-performing employees exceed expectations, BLS offers incentive bonuses quarterly following the reporting period of that quarter. When BLS as a company is on target to exceed company annual targets, we offer company-wide bonuses to all employees. We believe our employees to be the best of the best, and when we all work together to achieve our goals, we reward every employee for his or her efforts.
- We have employed the best and brightest for our IT department to upgrade and maintain our computer systems. In the logistics business, technology is an important aspect. We use the latest in transportation and logistics management software. Each employee has a laptop and docking station at their workstation with the latest windows software operating system. We have a high-speed broadband internet connection service with Wi-Fi routers to allow employees ease of access within our facility. Our integrated network allows easier access for IT and employees to quickly access any computer within the network to make necessary updates, or upgrades in software or fix any problems. We have the latest in internet and computer security software that protects critical files and information from possible intruders.
- Because BLS is a third party logistics provider, there is minimal overhead cost of operating any type of machinery other than computers and managing software. Instead, BLS provides expertise in the transportation and logistics industry to companies so they can more focus on the manufacturing, supplying and retail sales. However, we must ensure each employee is operating at their optimal to give the highest quality information and to coordinate the right carriers for the right customers to maximize profitability for BLS and our customers. We look for ways to increase our quality by increasing data integrity for customer orders. We have employed a percentage based grading system on data accuracy and send out quarterly surveys to our customers and carrier partners. We look for ways to increase productivity by and upgrading systems for electronic data transfers for booking new orders. We seek out employee comments on increasing innovation to find new ways to perform tasks, and sell customer freight at cheaper costs such as identifying static lanes to sell out and return lanes at cheaper costs. We look to increase customer responsiveness by an integrated phone system to allow us to track incoming customer calls; hold times, roll over not answered calls, and total time spent on phone calls.
- While a third party logistics company may not have all of the same issues as a production company, BLS is still a business that employs human resources to operate and provide a service. Therefore, BLS has a well laid out strategic plan for its business organization. BLS is prepared to tackle any possible legal or ethical issues that arise. We have an excellent code of ethics that guide us in everyday transactions to create a business culture of positive attitudes and ethical behavior. BLS has created a way to motivate each employee through different methods using emotional intelligence. We have a human resource management team that has developed a system from recruitment to pay to attract and retain the best and brightest employees in the industry. Furthermore, we have acquired the best computer software and hardware to ensure we are always up to speed with our customers, contract carriers, and security. Furthermore, our business model allows reduced overall cost of operations and materials management and more customer focused operations to improve communications, data integrity, and customer service.