The document discusses a Business Operational Map developed by InContext Solutions to help a government agency improve service delivery. The map creates a one-page view of the business by describing its basic functions, systems, and processes in a clear, intuitive model using business terminology. This identifies problem areas and shows where improvements can optimize performance by connecting activities to strategic goals. The map provides stakeholders with a common understanding of the full business operation and an assessment of priority areas needing attention to quickly boost operations.

1. The Business Operational Map
The Map is tailored to the unique requirements of each organisation; however the following is a typical
sample of the report information. The following Business Operational Map was developed to assist a
Government Agency improve service delivery.
OVERVIEW
The backbone of InContext’s planning framework is the
Business Outcome Map which creates a “one page view”
of the business. In developing the “Map” or "Dashboard",
an understanding of the basic functions of all systems, and
processes is described in a clear, simple intuitive model in
the language of the business.
In doing so, problem target areas quickly become visible
and the “Dashboard” will provide a reference point to
quickly determine which activities add most value and
where immediate improvements can occur to optimise an
organisation’s performance.
Most importantly this picture is created (with assistance)
by all but with a clear connection to the strategic goals.
The Outputs of the Business Outcome Map are:
A “one page” view of the business clarifying the key
actions (value processes) and the strategy of the
business for stakeholders, customers, suppliers, and
staff;
An overall risk assessment of the Major Action Areas of
the business which are visually identifiable within the The one page view serves as a simple and effective tool for assembling all the pieces. Building from
Map; the desired outcomes, we assess the current state and the gap between 'now' and 'new' at the
A common understanding of the complete business concrete level of day to day actions.
operation by all managers and staff; and
An understanding of where priority attention needs to Results, Not Just Recommendations.
be directed to quickly improve business operations.
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