The document discusses the transition from business-driven to technology-driven organizations, emphasizing the importance of collaboration between technology and business for improved customer experience and operational efficiency. It outlines strategies for transformation, including the need for agile processes, stakeholder buy-in, and effective communication, as well as presenting case studies to illustrate the impact of technology-business partnerships. The document highlights ongoing trends such as mobile, big data, IoT, and cloud-driven business innovations.

1. Transforming Business-Driven to Technology-Driven
Organizations
Java One
- Davinder Kohli
- David Greenfield

2. Agenda
• What is business driven?
• What is technology collaboration driven?
• Goals of technology driven partnership
• Transitioning
• Case Studies
• Leveraging recent technical innovations
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3. Business driven organizations
Leadership/Steering Committee
• Products and services
• Based on proven demand
• Capability or/and capacity
• Process
• Business defines the goals and
the roadmap
• Waterfall development cycles
• Organization
• Silos
• Technology waits for business
Business Goals / Roadmap
Sub
Goal
Marketing
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Sub
Goal
HR
Sub
Goal
Finance
Sub
Goal
Data
Warehouse
Sub
Goal
Reporting
Sub
Goal
Security
Sub Goal
Shared Services
Information Technology
Organization

4. Technology driven business partnership
Leadership/Steering Committee
Sub
Goal
Marketing
Sub Goal
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Sub
Goal
HR
Sub
Goal
Finance
Sub Goal
Information Technology
Organization
• Products and services
• Partnership defines goals
• Partnership defines the roadmap
• Process
• Agile
• Immediate feedback
• Organization
• Integrated with business
• Plugged in to Business Goals
Business Goals
Integrated Roadmap
Team
1
Team
2
Team
3
Team
4
Data
Warehouse
Reporting
Sub Goal
Security

5. Transitioning to the “Magic Quadrant”
Market/Customer Expectation
Technical Innovation
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. GOAL
• Balancing technical innovation
and market expectation
• Bolder & out-of-box thinking
• Early client feedback
• Polarized towards common goal

6. How would you build a city?
• Services
• Governance
• Aesthetics
• Quality
• Timeline
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7. Goals of technology-business partnership
• Improve customer experience
• Quality
• Transparency
• Simplify
• Internal processes
• Software
• Tiers of triaging
• Collaborate
• Set expectations
• Common goal
• Measure
• Retrospectives
• Quality dashboards
• Defect count
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8. Setting foundation for transformation
Define roadmap
business & technology architects
Stakeholder buy-in
“Core” team
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Plugged-in at all times
Technology & business paired organization

9. Ingredients
Process
Organization
Problem
Solving
Technology driven business
partnership
8
Business driven
Technology
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10. Organization Transformation
• “Core” team
• Representation in steering committee
• Vision articulation
• Stated, agreed upon, measured
• Lean organization
• Reduce unwanted tiers
• Clear definition of responsibilities
• Eliminate barriers of information sharing
• Transparency
• Progress
• Decision making
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11. Process Transformation
• Partnership creates strategy
• Partnership creates goals
• Partnership builds solutions
• Partnership monitors and self-improves
• Partnership communicates
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12. Case Study I – Technology Vs. Business driven
• Change business process to add new customers
• Add new online features
• Reduce system down-time
Business Driven without
Technology partnership
Technology-Business
Partnership Driven
• Impact analysis in a vacuum
• No survey of existing assets
• No understanding of
technical landscape
• Bought disparate system to
deliver new features
• Long delivery cycle with
large number of features
• Purchased new hardware
• Collaborative impact analysis
• Enhanced existing web
pages
• Added mobile channel
• Incremental delivery, small
number of features
• Get client feedback
• Leveraged virtualization,
decommissioned old services
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13. Entrepreneurial Approach
Think startup!
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14. Steering Technology through Transition
• Aligning vulnerabilities with
business priorities
• Adoption - widely known
technology/ecosystem
• Communication Channels
• Change Management
• Capacity
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15. Case Study II – Technology Transition
• Reduce System Complexity
• Reduce Tech Portfolio
• Address Emerging Business Concerns
Before After
• Heterogeneous tech
portfolio
• Data duplication
• Disparate data stores
• Long development cycles
• Unified platform chosen
• Open source code
enterprise-wide
• Distributed data store
• Agile development cycle
introduced
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16. Technology driven internal improvements
• Automated project generation
• Enforced standardization
• Quality control
• Agile/Scrum process
• Monitoring
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17. Mobile driven business
• Reaching customers anywhere
• New enterprise strategies
• Cloud access
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18. Big Data driven business
• Sector growing exponentially
• Market opportunities
• Operational improvement
opportunities
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19. IOT driven business
• More “things” connected to
the internet than people
• Relatively new
• Feeds Big Data
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20. Cloud driven business
• Cloud strategy
• Private/public clouds
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21. What’s next to lead?
▪ Everything as a service
▪ Energy Management
▪ Managing Big Data
▪ Biometric security
▪ Autonomic computing
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22. Summary
▪ Innovation
▪ Transition
▪ Organization
▪ Process
▪ Technology
▪ Attitude
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23. Q&A
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