This document outlines strategies for various aspects of business communication presented by Orhan Demiralp. It covers topics such as getting acquainted, making small talk, telephoning, showing interest and expressing appreciation, maintaining understanding, questioning, offering and asking for assistance, stating goals and objectives, presenting ideas, expressing opinions, considering options and choices, making decisions, arguing, negotiation, taking responsibility, motivating others, holding meetings, handling criticism, managing stress, solving problems, getting a job through resumes, cover letters, interviews, business emailing, and traveling. Each topic provides strategies and readings to improve skills with activities for practice.