SlideShare a Scribd company logo
Business Communication Strategies
Presented by Orhan Demiralp
Getting Acquainted
 Meeting new people
 Strategies: Greetings and introductions
 Reading: First impressions
 Activity: People and the impressions they make
Making Small Talk
 Being social
 Strategies: Small talk expressions
 Reading: Small talk tips
 Activity: Practice making small talk
Telephoning
 Using the telephone
 Strategies: Telephone talk
 Reading: Cell phone etiquette
 Activity: Cell phone commercial
Showing Interest &
Expressing Appreciation
 Treating people well
 Strategies: Showing interest
 Reading: When your boss is difficult to deal with
 Activity: Johari window
Maintaining Understanding
 Active listening
 Strategies: Maintaining understanding
 Reading: Effective communication
 Activity: Gender differences in communication
Questioning
 Questions
 Strategies: Questions types
 Reading: Bloom’s taxonomy
 Activity: 20 Questions
Offering and Asking for Assistance
 Teamwork
 Strategies: Offering and asking for assistance
 Reading: Being a team player
 Activity: Who will survive?
Stating Goals and Objectives
 Goals and objectives
 Strategies: Stating goals and objectives
 Reading: Strategic planning
 Activity: Implementing strategies
Presenting Ideas
 Presentations
 Strategies: Making a presentation
 Reading: Presentation preparation
 Activity: Give a presentation
Expressing Opinions
 Quotations
 Strategies: Expressing opinions
 Reading: CEO salaries
 Activity: Case studies
Considering Options and Choices
 Options and choices
 Strategies: Choosing between options
 Reading: Decision trees
 Activity: Application
Making Decisions
 Leadership
 Strategies: Making decisions
 Reading: Six thinking hats – Edward de Bono
 Activity: Case studies
Arguing
 Arguments
 Strategies: Arguing and defending a point
 Reading: Debating
 Activity: Controversial issues
Negotiation
 Are you a good negotiator?
 Strategies: Negotiating
 Reading: Win-win negotiating
 Activity: Negotiations and culture
Taking Responsibility
 Responsibility
 Strategies: Accepting responsibility
 Reading: Blame
 Activity: Ethical dilemma
Motivating Others
 Motivation
 Strategies: Praising
 Reading: Hierarchy of needs
 Activity: How are you motivated?
Holding Meetings
 Meetings
 Strategies: Holding a meetings
 Reading: Effective meetings
 Activity: Leading meetings
Handling Criticism
 Criticism
 Strategies: Handling criticism
 Reading: Constructive criticism
 Activity: What went wrong?
Managing Stress
 Workplace stress
 Strategies: Managing stress
 Reading: Stress management tips
 Activity: Stress survey
Solving Problems
 Problems
 Strategies: Dealing with problems
 Reading: Problem solving
 Activity: Problems in the news
Getting a Job –
Résumé and Cover Letters
 Jobs
 Strategies: Résumé (3 tasks)
 Strategies: Cover letter (3 tasks)
Getting a Job –
Interviews and Success on the Job
 Strategies: Interview (4 tasks)
 Strategies: Thank-you letters
 Strategies: Success on the job
Business Emailing
 Communicating on line
 Parts of an email
 Reading: Email writing guidelines
 Strategies: Language for emails
Traveling
 The language of travel
 Strategies: Travel Agency
 Strategies: Hotels
 Strategies: Sightseeing and shopping
 Strategies: Restaurants
 Strategies: Plans

More Related Content

What's hot

Introduction to-employability-skills
Introduction to-employability-skillsIntroduction to-employability-skills
Introduction to-employability-skills
Remas Mohamed
 
Ready fro an MBA
Ready fro an MBAReady fro an MBA
Ready fro an MBA
Barry Thierno
 
Soft skill and personality management
Soft skill and personality management Soft skill and personality management
Soft skill and personality management
Manik Sonawane
 
Ppt on Job Readiness
Ppt on Job ReadinessPpt on Job Readiness
Ppt on Job Readiness
ManishaAgrawal47
 
Interview
InterviewInterview
Interview
Draizelle Sexon
 
Career exploration (plvs)
Career exploration (plvs)Career exploration (plvs)
Career exploration (plvs)
Christopher Masullo
 
Careers and employability
Careers and employabilityCareers and employability
Careers and employability
aealey
 
Personal Interview
Personal InterviewPersonal Interview
Personal Interview
Ekta Verma
 
Class 4 - Question Types and When to Use Them
Class 4 - Question Types and When to Use ThemClass 4 - Question Types and When to Use Them
Class 4 - Question Types and When to Use Them
Case IQ
 
AlternativeCareersPowerpoint2010_000
AlternativeCareersPowerpoint2010_000AlternativeCareersPowerpoint2010_000
AlternativeCareersPowerpoint2010_000
Quickoffice Test
 
Chapter 8: The Interview
Chapter 8: The InterviewChapter 8: The Interview
Online Assmnt Wrkshp
Online Assmnt WrkshpOnline Assmnt Wrkshp
Online Assmnt Wrkshp
Elias Sosa
 
My Career Action Plan
My Career Action PlanMy Career Action Plan
My Career Action Plan
authors boards
 
SOFT SKILLS: Hardening Up the soft Skills for Employability
SOFT SKILLS: Hardening Up the soft Skills for EmployabilitySOFT SKILLS: Hardening Up the soft Skills for Employability
SOFT SKILLS: Hardening Up the soft Skills for Employability
Kee-Man Chuah
 
How to prepare for bpo interviews iccs
How to prepare for bpo interviews iccsHow to prepare for bpo interviews iccs
How to prepare for bpo interviews iccs
ICCS BPO
 
Employability Skills
Employability SkillsEmployability Skills
Employability Skills
m nagaRAJU
 
How to write a successful CV
How to write a successful CVHow to write a successful CV
How to write a successful CV
Rana Elbehery
 

What's hot (17)

Introduction to-employability-skills
Introduction to-employability-skillsIntroduction to-employability-skills
Introduction to-employability-skills
 
Ready fro an MBA
Ready fro an MBAReady fro an MBA
Ready fro an MBA
 
Soft skill and personality management
Soft skill and personality management Soft skill and personality management
Soft skill and personality management
 
Ppt on Job Readiness
Ppt on Job ReadinessPpt on Job Readiness
Ppt on Job Readiness
 
Interview
InterviewInterview
Interview
 
Career exploration (plvs)
Career exploration (plvs)Career exploration (plvs)
Career exploration (plvs)
 
Careers and employability
Careers and employabilityCareers and employability
Careers and employability
 
Personal Interview
Personal InterviewPersonal Interview
Personal Interview
 
Class 4 - Question Types and When to Use Them
Class 4 - Question Types and When to Use ThemClass 4 - Question Types and When to Use Them
Class 4 - Question Types and When to Use Them
 
AlternativeCareersPowerpoint2010_000
AlternativeCareersPowerpoint2010_000AlternativeCareersPowerpoint2010_000
AlternativeCareersPowerpoint2010_000
 
Chapter 8: The Interview
Chapter 8: The InterviewChapter 8: The Interview
Chapter 8: The Interview
 
Online Assmnt Wrkshp
Online Assmnt WrkshpOnline Assmnt Wrkshp
Online Assmnt Wrkshp
 
My Career Action Plan
My Career Action PlanMy Career Action Plan
My Career Action Plan
 
SOFT SKILLS: Hardening Up the soft Skills for Employability
SOFT SKILLS: Hardening Up the soft Skills for EmployabilitySOFT SKILLS: Hardening Up the soft Skills for Employability
SOFT SKILLS: Hardening Up the soft Skills for Employability
 
How to prepare for bpo interviews iccs
How to prepare for bpo interviews iccsHow to prepare for bpo interviews iccs
How to prepare for bpo interviews iccs
 
Employability Skills
Employability SkillsEmployability Skills
Employability Skills
 
How to write a successful CV
How to write a successful CVHow to write a successful CV
How to write a successful CV
 

Viewers also liked

Presentation Strategies
Presentation StrategiesPresentation Strategies
Presentation Strategies
Ammar Vahora
 
Business strategy presentation
Business strategy presentationBusiness strategy presentation
Business strategy presentation
drewbal
 
Effective presentation strategies
Effective presentation strategiesEffective presentation strategies
Effective presentation strategies
Harsh Dabhi
 
Workplace Communications: writing formal emails
Workplace Communications: writing formal emailsWorkplace Communications: writing formal emails
Workplace Communications: writing formal emails
English Online Inc.
 
Effective presentation strategies
Effective presentation strategiesEffective presentation strategies
Effective presentation strategies
Nikhil Joshi
 
Effective presentation strategies
Effective presentation strategiesEffective presentation strategies
Effective presentation strategies
shakil2604
 
Strategic Storytelling | Business Presentation Techniques
Strategic Storytelling | Business Presentation TechniquesStrategic Storytelling | Business Presentation Techniques
Strategic Storytelling | Business Presentation Techniques
Jeremey Donovan
 
Amazon: Strategic Management
Amazon: Strategic ManagementAmazon: Strategic Management
Amazon: Strategic Management
Farhaad Sheikh
 
Business Letter Writing, E-mail Guidelines & Etiquette
Business Letter Writing, E-mail Guidelines & Etiquette Business Letter Writing, E-mail Guidelines & Etiquette
Business Letter Writing, E-mail Guidelines & Etiquette
CEO SUITE
 
Strategy Presentation on Amazon
Strategy Presentation on AmazonStrategy Presentation on Amazon
Strategy Presentation on Amazon
Gabbi Baker
 

Viewers also liked (10)

Presentation Strategies
Presentation StrategiesPresentation Strategies
Presentation Strategies
 
Business strategy presentation
Business strategy presentationBusiness strategy presentation
Business strategy presentation
 
Effective presentation strategies
Effective presentation strategiesEffective presentation strategies
Effective presentation strategies
 
Workplace Communications: writing formal emails
Workplace Communications: writing formal emailsWorkplace Communications: writing formal emails
Workplace Communications: writing formal emails
 
Effective presentation strategies
Effective presentation strategiesEffective presentation strategies
Effective presentation strategies
 
Effective presentation strategies
Effective presentation strategiesEffective presentation strategies
Effective presentation strategies
 
Strategic Storytelling | Business Presentation Techniques
Strategic Storytelling | Business Presentation TechniquesStrategic Storytelling | Business Presentation Techniques
Strategic Storytelling | Business Presentation Techniques
 
Amazon: Strategic Management
Amazon: Strategic ManagementAmazon: Strategic Management
Amazon: Strategic Management
 
Business Letter Writing, E-mail Guidelines & Etiquette
Business Letter Writing, E-mail Guidelines & Etiquette Business Letter Writing, E-mail Guidelines & Etiquette
Business Letter Writing, E-mail Guidelines & Etiquette
 
Strategy Presentation on Amazon
Strategy Presentation on AmazonStrategy Presentation on Amazon
Strategy Presentation on Amazon
 

Similar to Business Communcation Strategies Presentation

Crack that interview.
Crack that interview.Crack that interview.
Crack that interview.
Raghav Kansal
 
Communication in the workplace
Communication in the workplaceCommunication in the workplace
Communication in the workplace
nhabank
 
Interview Skills
Interview SkillsInterview Skills
Giving successful interviews
Giving successful interviewsGiving successful interviews
Giving successful interviews
Sorab Sadri
 
Flow of interview
Flow of interviewFlow of interview
Flow of interview
Jose Merlin
 
Training summary blc
Training summary   blcTraining summary   blc
Training summary blc
Bob Longo
 
Consultative Interview
Consultative InterviewConsultative Interview
Consultative Interview
Bainbridge Graduate Institute
 
interview
interviewinterview
Monika Domanska Are you ready to work in an international company 2
Monika Domanska Are you ready to work in an international company 2Monika Domanska Are you ready to work in an international company 2
Monika Domanska Are you ready to work in an international company 2
Monika Domanska
 
Week 4B: Interview Skills for New Teachers - 2014
Week 4B: Interview Skills for New Teachers - 2014Week 4B: Interview Skills for New Teachers - 2014
Week 4B: Interview Skills for New Teachers - 2014
bgalloway
 
Gdpi
GdpiGdpi
Jobs
JobsJobs
Interview presentation
Interview presentationInterview presentation
Interview presentation
saurabh goel
 
Job market and interview preparation
Job market and interview preparationJob market and interview preparation
Job market and interview preparation
Niit Villupuram
 
Interview
Interview Interview
Interview
Arslan Waseem
 
Hiring the best tab 4 0403
Hiring the best tab 4 0403Hiring the best tab 4 0403
Hiring the best tab 4 0403
Nuno Tasso de Figueiredo
 
Abc's of supervising others
Abc's of supervising othersAbc's of supervising others
Abc's of supervising others
ckebonang
 
Training Contract Applications & Interview Skills
Training Contract Applications & Interview SkillsTraining Contract Applications & Interview Skills
Training Contract Applications & Interview Skills
University of Sussex, Careers & Employability Centre
 
Work-p^3 -ProJOURNEY
Work-p^3 -ProJOURNEYWork-p^3 -ProJOURNEY
Work-p^3 -ProJOURNEY
Dharmendra Singh Nauhvar
 
Rsd6 andreas wettre & birger sevaldsson
Rsd6 andreas wettre & birger sevaldssonRsd6 andreas wettre & birger sevaldsson
Rsd6 andreas wettre & birger sevaldsson
rsd6
 

Similar to Business Communcation Strategies Presentation (20)

Crack that interview.
Crack that interview.Crack that interview.
Crack that interview.
 
Communication in the workplace
Communication in the workplaceCommunication in the workplace
Communication in the workplace
 
Interview Skills
Interview SkillsInterview Skills
Interview Skills
 
Giving successful interviews
Giving successful interviewsGiving successful interviews
Giving successful interviews
 
Flow of interview
Flow of interviewFlow of interview
Flow of interview
 
Training summary blc
Training summary   blcTraining summary   blc
Training summary blc
 
Consultative Interview
Consultative InterviewConsultative Interview
Consultative Interview
 
interview
interviewinterview
interview
 
Monika Domanska Are you ready to work in an international company 2
Monika Domanska Are you ready to work in an international company 2Monika Domanska Are you ready to work in an international company 2
Monika Domanska Are you ready to work in an international company 2
 
Week 4B: Interview Skills for New Teachers - 2014
Week 4B: Interview Skills for New Teachers - 2014Week 4B: Interview Skills for New Teachers - 2014
Week 4B: Interview Skills for New Teachers - 2014
 
Gdpi
GdpiGdpi
Gdpi
 
Jobs
JobsJobs
Jobs
 
Interview presentation
Interview presentationInterview presentation
Interview presentation
 
Job market and interview preparation
Job market and interview preparationJob market and interview preparation
Job market and interview preparation
 
Interview
Interview Interview
Interview
 
Hiring the best tab 4 0403
Hiring the best tab 4 0403Hiring the best tab 4 0403
Hiring the best tab 4 0403
 
Abc's of supervising others
Abc's of supervising othersAbc's of supervising others
Abc's of supervising others
 
Training Contract Applications & Interview Skills
Training Contract Applications & Interview SkillsTraining Contract Applications & Interview Skills
Training Contract Applications & Interview Skills
 
Work-p^3 -ProJOURNEY
Work-p^3 -ProJOURNEYWork-p^3 -ProJOURNEY
Work-p^3 -ProJOURNEY
 
Rsd6 andreas wettre & birger sevaldsson
Rsd6 andreas wettre & birger sevaldssonRsd6 andreas wettre & birger sevaldsson
Rsd6 andreas wettre & birger sevaldsson
 

Business Communcation Strategies Presentation