2. Traction on Demand: Our Experience
150+ Employees, 200+ Certifications
9 years experience implementing/developing the Salesforce platform
Platinum Salesforce Partner
450+ customers, 1700+ projects & 300+ custom Force.com apps
developed
One of 10 Pardot Preferred Partners in NA
One of seven members of the SFMC Global Partner Advisory Council
Largest group of certified Data.com consultants globally
Rich mobile expertise. Close relationships with Heroku team
3. Building Your Mobile
Strategy
• Role of Data in Mobile
• Choosing your Toolset
• App Implementations
• Q&A with Phil Calvin, CTO of Salesforce1
David Jenkins
VP Data-Driven
Initiatives
Grant
Adamson
Director R&D
17. End-to-end team management platform leveraging Communities
Utilized core functionality like Chatter, profiles and security
Built fully custom UI and frontend on Force.com
Fully responsive, device agnostic
Payment processing and online league registration (PayPal)
Inclusion of Canlan loyalty program: Puck Bucks
Data/system integration, not migration to reduce duplicate data
Minimal data stored in Salesforce
LeagueStat database integration for player/league stats retrieval
The Players Bench
TELUS story
Big TELCO in Canada
Hundreds of Door2Door field sales reps picking up paper
Major increase in close rate because of lack of time delay
Previously delay was weeks to process. Competitor knocks on door and offers competitive offer on this
Docusign integration
Previously did not know what a customer had OR what product eligility was
Detailed address data loaded from Salesforce including availability
Built using PhoneGap, jQueryMobile, the Salesforce AJAX toolkit
In this case we used Google Maps for Business
Not full offline support but really strong connectivity handling
Took the paper based form
Complex product and promotion pricing engine built in Salesforce
Displaced a dedicated Field Sales app vendor
Rapidly growing sales rep team, launching new states every month
- Includes a Heroku app to handle FTP contract sync with DE back office systems. This FTP app can be quickly deployed for other customers.
Salesforce is quickly spreading into other departments and becoming the hub for integrations
Just last week launched requirements for CT and also a cool piece of functionality that filters what utility can be sold to the customer based on their ZIP code
Almost 100 utilities with their own account formats
Technical Discussion
JS toolkit for Salesforce in play
A lot of Web app functionality is in place
As we’re evolving what are we doing now
Salesforce1 and Force.com SDK
80% reduction in paper usage --$100,000+ savings
Major increase in close rate because of lack of time delay
Used the ESRI mapping service
Both supports offline map tiles
And shows actual property boundaries that might not be visible after a natural disaster
Capturing detailed information around conditions
This app is being built using the Salesforce Mobile SDK to take advantage of Smartstore for offline support
Another use case could be an app where members of the community can take photos of pot holes or downed trees, submit to Salesforce, and create geocoded cases with photo attachments
Rapid prototyping with Axure
Mobile SDK with SmartStore and SmartSync
Tech
Were visual force
Now grown into Responsive Design Communities
Why D-D app vs responsive for this one
Data quality importance
REST for non Salesforce integration – Stats/ scores
Puck Bucks integration
Results
10,000+ members signed up since 2013
Full enhanced member experience: like a video game
Team management/scheduling/line building features
Stronger communication between league members and officials
Faster collection of league fees
Manage puck bucks loyalty program/balance
Increased engagement in Puck Bucks loyalty program
Cross promotion of other Canlan programs
Increased measurable and actionable league data
Game stats made accessible in real time
Decrease in administrative overhead and league fees collection period