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Building Scalable ML Products by
TripAdvisor PM & Data Scientist
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Managers on
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Job Portal
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C O U R S E S
Product
Management
Learn the skills you need to land
a Product Manager job
C O U R S E S
Coding
for Managers
Build a website and gain the
technical knowledge to lead
software engineers
C O U R S E S
Data Analytics
for Managers
Learn the skills to understand web
analytics, SQL and machine learning
concepts
C O U R S E S
Learn how to acquire more users
and convert them into clients
Digital Marketing
for Managers
C O U R S E S
UX Design
for Managers
Gain a deeper understanding of your
users and deliver an exceptional end-to-
end experience
C O U R S E S
For experienced Product Managers
looking to gain strategic skills needed
for top leadership roles
Product
Leadership
C O U R S E S
Corporate
Training
Level up your team’s Product
Management skills
T O N I G H T ’ S S P E A K E R S
Mahesh Chayel
&
Tim Conklin
Building scalable Machine
Learning products
@Product School, Boston
Mahesh Chayel
https://www.linkedin.com/in/maheshchayel/
Tim Conklin
https://www.linkedin.com/in/tconklin91/
“
Three takeaways today:
- How to build product roadmap together with
Data Science
- How to prioritize Machine Learning features
- Measuring success on Machine Learning
models
12
Theory and Practise
13
14
Reserve prices are used by
Building product
roadmap together
with data science
15
When do Product and DS
work together?
Enhanced experience
and functionality
Finding relevant
product or estimates of
different values e.g.
Zillow estimate
Internal functions and
business logic
Improving the way
internal complex
process work e.g.
Reserve price
calculation at Ebay
Expansion to new
verticals and products
Building insights from
data to serve new
segments or product
verticals e.g. Zillow
recommends real estate
developers on what
features buyers care
about
16
Start from the basics
Define vision of
your product
Identify
user pain
points
(JTBD)
Explore
Solutions
17
Define problem
to be solved
Understand
user needs
Investigate
current
alternatives
Understand key concepts
18
Types of Learning
1. Supervised Learning
a. Regression
b. Classification
2. Unsupervised Learning
a. Clustering
b. Anomaly detection
3. Semi-supervised Learning
4. Reinforced Learning
What matters?
1. Objective function selection
2. Algorithm selection: depending
on problem to solve
3. Feature selection: depending on
availability and usefulness of
data
4. Explainability and
interpretability
Prioritizing
machine learning
features together
with data science
19
Considerations for both
PM and DS
Real time
requirements
Data and model
dependencies
Data collection
frequency
20
Data collection
methods
Prioritization depends on
your test/ launch plan
Prepare for a
soft launch
Plan for
experiment
s
Iterate after
launch
21
Example: Reserve Price
22
Progression stage Features required
Optimal reserve price theory Business rules
First basic data science model
Most impactful features + simple
model
Iterate on model A/B testing framework
More complex model versions As needed
Measuring success
of ML models
together with data
science
23
A/B Testing
The most important piece to
ensuring continuous improvement
24
Parameters to check for ML
model success
1. The same business
metrics
a. Acquisition
b. Activation
c. Retention
d. Revenue
e. Referral
2. ML specific metrics
Measuring success of ML
models
Frameworks for running ML
tests
1. Traffic slice based
testing
2. Product specific testing
3. Market specific testing
25
Example: Reserve Price
26
Testing Framework When to Use
Traffic Split Testing User behavior, no feedback loop
Market Testing Anticipated feedback loop
Product Testing Focus/small group testing
The Obvious reading
list
- “Data Science
for Business:
What You Need
to Know about
Data Mining
and Data-
Analytic
Thinking” by
Foster Provost
- “Storytelling
with Data: A
Data
Visualization
Guide for
Business
Professionals”
by Nussbaumer
Knaflic, Cole
- “Data Smart:
Using Data
Science to
Transform
Information into
Insight” by John
W. Foreman
27
www.productschool.com
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Building Scalable ML Products by TripAdvisor PM & Data Scientist

  • 1. www.productschool.com Building Scalable ML Products by TripAdvisor PM & Data Scientist
  • 2. Join 35,000+Product Managers on Free Resources Discover great job opportunities Job Portal prdct.school/PSJobPortalprdct.school/events-slack
  • 3. C O U R S E S Product Management Learn the skills you need to land a Product Manager job
  • 4. C O U R S E S Coding for Managers Build a website and gain the technical knowledge to lead software engineers
  • 5. C O U R S E S Data Analytics for Managers Learn the skills to understand web analytics, SQL and machine learning concepts
  • 6. C O U R S E S Learn how to acquire more users and convert them into clients Digital Marketing for Managers
  • 7. C O U R S E S UX Design for Managers Gain a deeper understanding of your users and deliver an exceptional end-to- end experience
  • 8. C O U R S E S For experienced Product Managers looking to gain strategic skills needed for top leadership roles Product Leadership
  • 9. C O U R S E S Corporate Training Level up your team’s Product Management skills
  • 10. T O N I G H T ’ S S P E A K E R S Mahesh Chayel & Tim Conklin
  • 11. Building scalable Machine Learning products @Product School, Boston Mahesh Chayel https://www.linkedin.com/in/maheshchayel/ Tim Conklin https://www.linkedin.com/in/tconklin91/
  • 12. “ Three takeaways today: - How to build product roadmap together with Data Science - How to prioritize Machine Learning features - Measuring success on Machine Learning models 12
  • 16. When do Product and DS work together? Enhanced experience and functionality Finding relevant product or estimates of different values e.g. Zillow estimate Internal functions and business logic Improving the way internal complex process work e.g. Reserve price calculation at Ebay Expansion to new verticals and products Building insights from data to serve new segments or product verticals e.g. Zillow recommends real estate developers on what features buyers care about 16
  • 17. Start from the basics Define vision of your product Identify user pain points (JTBD) Explore Solutions 17 Define problem to be solved Understand user needs Investigate current alternatives
  • 18. Understand key concepts 18 Types of Learning 1. Supervised Learning a. Regression b. Classification 2. Unsupervised Learning a. Clustering b. Anomaly detection 3. Semi-supervised Learning 4. Reinforced Learning What matters? 1. Objective function selection 2. Algorithm selection: depending on problem to solve 3. Feature selection: depending on availability and usefulness of data 4. Explainability and interpretability
  • 20. Considerations for both PM and DS Real time requirements Data and model dependencies Data collection frequency 20 Data collection methods
  • 21. Prioritization depends on your test/ launch plan Prepare for a soft launch Plan for experiment s Iterate after launch 21
  • 22. Example: Reserve Price 22 Progression stage Features required Optimal reserve price theory Business rules First basic data science model Most impactful features + simple model Iterate on model A/B testing framework More complex model versions As needed
  • 23. Measuring success of ML models together with data science 23
  • 24. A/B Testing The most important piece to ensuring continuous improvement 24
  • 25. Parameters to check for ML model success 1. The same business metrics a. Acquisition b. Activation c. Retention d. Revenue e. Referral 2. ML specific metrics Measuring success of ML models Frameworks for running ML tests 1. Traffic slice based testing 2. Product specific testing 3. Market specific testing 25
  • 26. Example: Reserve Price 26 Testing Framework When to Use Traffic Split Testing User behavior, no feedback loop Market Testing Anticipated feedback loop Product Testing Focus/small group testing
  • 27. The Obvious reading list - “Data Science for Business: What You Need to Know about Data Mining and Data- Analytic Thinking” by Foster Provost - “Storytelling with Data: A Data Visualization Guide for Business Professionals” by Nussbaumer Knaflic, Cole - “Data Smart: Using Data Science to Transform Information into Insight” by John W. Foreman 27
  • 28. www.productschool.com Part-time Product Management, Coding, Data Analytics, Digital Marketing, UX Design, Product Leadership courses and Corporate Training

Editor's Notes

  1. "As you checked in we sent you an email to join our online communities, events, and to apply for product management jobs. As members of the Product School community we'd like to provide you with these resources at your disposal."
  2. Mahesh/ Tim 3 minutes Questions for audience
  3. Mahesh 2 min 3 key pieces of Product Manager workstream
  4. Tim 1 min
  5. Tim 3 min Slight background into what auctions are and how they’re used at TA and other companies What reserve prices are in an auction and why they’re needed Some explanation in how this may vary based on a number of predictors
  6. Mahesh
  7. Mahesh 2 min 3 usual scenarios
  8. Mahesh 3 min Cover each topic and how DS and PM work together
  9. Tim 3 min Some background on what questions are the right ones to ask and the wrong ones and how to define the focus of the problem you’re trying to solve How to choose the proper algorithm Some TripAdvisor specifics on algorithms and choices that people might need to know about User Likelihood to Book What attributes does this restaurant have (i.e. is it a romantic restaurant, casual, etc) Where users stay in NY Do predictors for model variables change significantly WoW or DoD Ad selection
  10. Mahesh
  11. Mahesh 3 min Real time: can results be computed in advance or do they need to be computed real-time. Architecture changes a lot Data and model dependencies: Do models run into each other? Do we need to wait for some data? Is there an SLA to be met? Data collection frequency: How much data to store? How much recent data do you need? What is the frequency that the data must be available to you? Data collection methods: Batch or stream? Push or pull? API, file upload, model input mechanisms?
  12. Mahesh 2 min Soft launch: To understand the impact and catch blind spots. B2B vs B2C approach Plan for experiments: Have a plan B. Have monitoring and alerting in place. Logging Iterate after launch: Have a framework for iterating. Plan on adding new kind of models and/or signals.
  13. Tim 3 min
  14. Tim
  15. Mahesh 1 min
  16. Mahesh 2 min
  17. Tim 3 min Considerations for the testing How big is the expected effect size? Can long term effects be ignored? What are the anticipated feedback loops? Will users that have seen the treatment behave differently in the future? Will partner behavior be different in the future? What are the differences between markets? Can the learnings in market A be applied to market B? Some TripAdvisor/reserve price applications TST: Update reserve prices on some fraction of traffic. Long term effects can be ignored and assumed that savings/losses will be invested accordingly MT: Partners expected to bid differently once Return on Ad Spend Changes (reserve price example) Seeing the flaws/hangups when users are trying to perform tasks on our site to guide future testing
  18. Tim + Mahesh 3 min Lots of pop culture type books like Nate Silver and Tufte. Short 30 second blurb on what I `like` about each book.